How to Restart or Factory Reset Fitbit Versa 2 & 3

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Quickly reboot or reset your Fitbit Versa watch with this user-friendly guide
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Are you having trouble with your Fitbit Versa watch? If your Versa watch screen is working, you can use your settings to perform a shutdown or factory reset. If your watch screen is not responding, you can hard restart your device by holding the side button for at least 10-15 seconds. [1] This wikiHow will show you how to manually restart, force restart, and factory reset your Fitbit Versa 2 and 3.

Things You Should Know

  • To restart, go to "Settings" → "About" → "Shutdown" → "Yes". Wait a few seconds, then hold the button to power your device on.
  • To hard restart, hold the side button for 10-15 seconds. Wait for the Fitbit logo, then release. [2]
  • To factory reset, go to "Settings" → "About" → "Factory Reset" → "Reset".
Method 1
Method 1 of 3:

Restart with Settings

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  1. Click the side button if it's in sleep mode, or hold the button if it's powered off completely. If you are wearing your Fitbit Versa , take it off and lay it flat. [3]
    • Make sure your watch is charged .
  2. This looks like a grey cog.
    • You may need to swipe through your Versa apps to find it.
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  3. This will be towards the bottom of the screen.
  4. Scroll down to find this option.
  5. This will shut down your Versa device.
    • Wait at least 10 seconds, then hold the power button to turn your Fitbit Versa back on. [4]
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Method 2
Method 2 of 3:

Hard Restart with Buttons

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  1. If your watch screen is frozen, the screen will turn off. Continue to hold the button. [5]
    • Use this method to restart your FitBit Versa smartwatch without losing any data.
  2. The dotted FitBit logo will appear when it's performing a restart.
  3. Your device will power on automatically. You may need to wait a few moments.
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Method 3
Method 3 of 3:

Factory Reset

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  1. Click the side button if it's in sleep mode, or hold the button if it's powered off completely.
    • Performing a factory reset will erase all apps and personal data from your device.
  2. This looks like a grey cog.
    • You may need to swipe through your apps to find it.
  3. This will be towards the bottom of the screen.
  4. Scroll down to find this option.
  5. This will shut down your Versa device.
    • You'll need to wait a few moments for the device to perform the factory reset.
    • Once it boots up again, you'll need to set up the Fitbit. After doing so, you can sync it to an iPhone or Android device.
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      References

      1. ↑ https://support.google.com/fitbit/answer/14194938?hl=en#zippy=%2Csense-series-and-versa-series
      2. ↑ https://support.google.com/fitbit/answer/14194938?hl=en#zippy=%2Csense-series-and-versa-series
      3. ↑ https://help.fitbit.com/articles/en_US/Help_article/1186.htm
      4. ↑ https://support.google.com/fitbit/answer/14194938?hl=en#zippy=%2Csense-series-and-versa-series
      5. ↑ https://support.google.com/fitbit/answer/14194938?hl=en#zippy=%2Csense-series-and-versa-series

      About This Article

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      Reader Success Stories

      • Anonymous

        Jan 31

        "My Fitbit watch had a black screen, no info was shown and the setting button was not functioning. I learned that I ..." more
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