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Fix the green screen of death on your Xbox One console
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Rain Kengly
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This article was co-authored by wikiHow staff writer, Rain Kengly
. Rain Kengly is a wikiHow Technology Writer. As a storytelling enthusiast with a penchant for technology, they hope to create long-lasting connections with readers from all around the globe. Rain graduated from San Francisco State University with a BA in Cinema.
This article has been fact-checked, ensuring the accuracy of any cited facts and confirming the authority of its sources.
This article has been viewed 17,335 times.
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Is your Xbox One stuck on the green startup screen? This error can be caused by outdated software, a corrupted hard drive, or even monitor settings. Here's how to fix your Xbox One when it's stuck on a green screen.
Fixing Xbox One's Green Loading Screen Issue
- To hard reset the Xbox One, press and hold the power button on the console for at least 10 seconds.
- Download the Offline System Update file on a USB to update your Xbox One manually.
- Try a new TV screen or monitor to see if your Xbox One unfreezes.
Steps
-
Reset the Xbox One . This is different from rebooting the console with the controller , and it can be done fairly quickly. Do the following:
- Press and hold the console's power button for at least 10 seconds until it reboots.
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Use a USB flash drive to do an offline system update. You'll need a flash drive of at least 8GB and formatted as NTFS. Make sure there are no other files on the flash drive [1] X Research source
- On a computer, download the Offline System Update file.
- Unzip the file and extract its contents.
- Copy the $SystemUpdate file to the flash drive's root directory.
- Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
- Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
- Press the Xbox button on the console.
- Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
- Plug the USB into your console and select Offline system update .
- Follow the on-screen instructions. When the update is complete, the console will restart and return to the Home screen.
-
Try different monitors or TVs with your console. In some cases, your TV or monitor may be frozen or incompatible with your Xbox One. Try using a spare monitor or a newer TV to see if the screen changes. If it does, the problem lies with your previous screen rather than the console itself.
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Get your console repaired under warranty. If your warranty is active, you can send your console in for repairs. You may have a corrupted or damaged hard drive, and this can be properly diagnosed and fixed if you send it in for servicing. [2] X Research source
- To check your warranty status, sign into your Microsoft account and view your Devices .
- If your console is no longer under warranty, you may still be eligible for out-of-warranty service for a fee.
-
Reset your console to factory defaults. This will delete all accounts, settings, saved games, and anything not synced with the Xbox network. This should be a last resort to fix your console. Do the following:
- Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
- Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
- Press the Xbox button on the console.
- Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
- Select Reset this Xbox .
- Select Remove everything .
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About This Article
This article was co-authored by wikiHow staff writer, Rain Kengly
. Rain Kengly is a wikiHow Technology Writer. As a storytelling enthusiast with a penchant for technology, they hope to create long-lasting connections with readers from all around the globe. Rain graduated from San Francisco State University with a BA in Cinema. This article has been viewed 17,335 times.
8 votes - 30%
Co-authors: 3
Updated: May 23, 2024
Views: 17,335
Categories: Xbox
Thanks to all authors for creating a page that has been read 17,335 times.
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Co-authors: 3
Updated: May 23, 2024
Views: 17,335
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