5 Simple Ways to Fix Stuck Green Screen on Xbox One Console

PDF download Download Article
Fix the green screen of death on your Xbox One console
PDF download Download Article

Is your Xbox One stuck on the green startup screen? This error can be caused by outdated software, a corrupted hard drive, or even monitor settings. Here's how to fix your Xbox One when it's stuck on a green screen.

Fixing Xbox One's Green Loading Screen Issue

  • To hard reset the Xbox One, press and hold the power button on the console for at least 10 seconds.
  • Download the Offline System Update file on a USB to update your Xbox One manually.
  • Try a new TV screen or monitor to see if your Xbox One unfreezes.
1

Hard Reset your Xbox One.

PDF download Download Article
  1. Reset the Xbox One . This is different from rebooting the console with the controller , and it can be done fairly quickly. Do the following:
    • Press and hold the console's power button for at least 10 seconds until it reboots.
    2. Advertisement
2

Perform an offline system update.

PDF download Download Article
  1. You'll need a flash drive of at least 8GB and formatted as NTFS. Make sure there are no other files on the flash drive [1]
    • On a computer, download the Offline System Update file.
    • Unzip the file and extract its contents.
    • Copy the $SystemUpdate file to the flash drive's root directory.
    • Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
    • Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
    • Press the Xbox button on the console.
    • Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
    • Plug the USB into your console and select Offline system update .
    • Follow the on-screen instructions. When the update is complete, the console will restart and return to the Home screen.
3

Try a new monitor.

PDF download Download Article
  1. In some cases, your TV or monitor may be frozen or incompatible with your Xbox One. Try using a spare monitor or a newer TV to see if the screen changes. If it does, the problem lies with your previous screen rather than the console itself.
    2. Advertisement
4

Check your warranty.

PDF download Download Article
  1. If your warranty is active, you can send your console in for repairs. You may have a corrupted or damaged hard drive, and this can be properly diagnosed and fixed if you send it in for servicing. [2]
    • To check your warranty status, sign into your Microsoft account and view your Devices .
    • If your console is no longer under warranty, you may still be eligible for out-of-warranty service for a fee.
5

Factory reset your Xbox One.

PDF download Download Article
  1. This will delete all accounts, settings, saved games, and anything not synced with the Xbox network. This should be a last resort to fix your console. Do the following:
    • Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
    • Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
    • Press the Xbox button on the console.
    • Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
    • Select Reset this Xbox .
    • Select Remove everything .
    2. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Turn Off Xbox Game Bar & Game Mode on Your PC
      How to
      Take Apart An Xbox One Controller
      How to
      Fix an Xbox Controller That's Flashing or Blinking
      How to
      Add Shaders to Your Minecraft Game on Xbox
      How to
      Get Download Games in the Background (While Xbox Is Off)
      How to
      Connect Two TVs to Xbox
      How to
      Open the Xbox Game Bar
      How to
      Share an Xbox Game Pass with Your Family
      How to
      Choose a Good Xbox Gamertag
      How to
      Fix a Scratched Xbox Game
      An Easy Guide to Cleaning Your Xbox One
      How to
      Mod an Xbox
      The Complete Guide for Appearing Offline While on Your Xbox
      8 Reasons Your Xbox Keeps Turning Off & How to Fix It
      Advertisement

      References

      1. ↑ https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update
      2. ↑ https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

      About This Article

      Thanks to all authors for creating a page that has been read 29,263 times.

      Did this article help you?

      Advertisement