January 7, 2013 To Lawrence Wells, Manager at Windows Unlimited, On January 5, I purchased blinds for my home and asked to have them installed the next day. I was willing to pay the additional cost and was told the installer would be by to install them in the morning. When he came with my blinds, I was very upset to find that not only were they a different color than what I had ordered, but one of them was ripped. I was looking forward to having the beautiful blinds I had picked out installed in my new home, but I was upset at what I received instead. To remedy this situation, I would like replacement blinds that are the exact shade I picked out, and all of them should be intact and working properly. I am also asking that the next-day installation fee be waived to make up for my trouble. I have already sought assistance from the employee who sold me the blinds, Sally Jones, but she was not able to help me and referred me to you. I don't think this is too much to ask in exchange for the inconvenience this has caused me. Thank you for your quick reply in this matter. Best, Jane Doe 818-555-0198