Annette Doherty Dallas, TX 75222 ⌑ 972-888-8484 ⌑ DearAnn88@email.com Experience Computer Systems Analyst Dallas Regional Health Center ⌑ Dallas, TX ⌑ August 2018 - present * Provide clinical systems implementation and tech support to the facility * Integrate systems with financial and other internal systems * Train lab, radiology, and pharmacy technicians in new technologies Tech Expert Keystrokes Computer Repair ⌑ Austin, TX ⌑ October 2015 - July 2018 * Provided in-person device setup and tech support for customers’ smartphones, tablets and/or other consumer electronics * Resolved operational issues on customers’ devices other equipment, and connectivity * Offered education and device optimization suggestions Sales Associate Smart Solutions Tech Hub ⌑ Dallas, TX ⌑ October 2011 - July 2014 * Provided courteous and informative customer assistance * Managed deliveries, stockroom, and showroom * Performed clerical tasks (cash handling, filling, data entry) Education Master of Science in Computer Science, 2018 The University of Texas ⌑ Austin, TX ⌑ GPA: 3.7 Bachelor of Science in Computer Science, 2014 Southern Methodist University ⌑ Dallas, TX ⌑ GPA: 3.7 Skills Mastery installing, testing, and deploying desktop/laptop hardware and software Experience constructing SCCM and MDT task sequences for OS deployment Experience with NTFS file system permissions Experience with IP networking and shared storage technologies Experience communicating technical issues in nontechnical language