January 15, 2013 To whom it may concern, I was unaware that my complaint would cause such a problem, but apparently I need to seek further assistance in this manner. On January 5, I purchased blinds for my home and wished to have them installed the next day. When the installer came, I was very upset to find that not only were the blinds the wrong color, but they had also been damaged before arriving at my house. First, I called store #232 where I bought the blinds and spoke with an employee, Sally Jones. She claimed that she would be unable to help me with my problem and referred me to her manager, Lawrence Wells. After sending Mr. Wells a letter clearly stating my complaint and what kind of reimbursement I was seeking, he stated that he could not complete the task because the color I ordered was no longer available. Outraged, I asked if he had a supervisor I could speak to and was connected to Monica Smith. Ms. Smith informed me that I would need to pick a new color, that she could not reimburse me or waive the installation fee, and that it would take three weeks for them to be installed. Three weeks! I am writing because I am deeply unsatisfied with your company’s customer service procedures. I never thought I would have to file a complaint at the corporate level, especially since Windows Unlimited has received such excellent reviews, both online and from friends of mine who have worked with your company in the past. I understand that I can no longer pick the color I originally wanted (which store employees should have been aware of at the time of purchase), but considering all the trouble this experience has caused me, I feel I should be able to get blinds that have not been damaged, in as close of a color as possible, at a discount off the original price, and with free installation. I would also like this to occur in a week at most. I do not feel that my requests are "unreasonable," which is what I was told by Ms. Smith. Thank you for your quick reply in this matter, Jane Doe 818-555-0198