Cómo quitar un documento bloqueado en la cola de impresión que no puedes borrar (en una computadora con Windows)

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¿Alguna vez te ha pasado que intentas solucionar un problema en la cola de impresión en el cual, después de intentar eliminar todo, no se borra y en vez de eso muestra un cartel que dice "Eliminando" el documento (y debido a esto, tu impresora no lo puede borrar)? Bueno, no te preocupes más. Este artículo te ayudará a eliminar este elemento de la cola real de impresión en unos pocos pasos. Esto te permitirá continuar imprimiendo otros trabajos desde tu computadora.

Pasos

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    Algunas veces, esto soluciona el problema sin necesidad de recurrir a otros ajustes.
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    Asegúrate de que los cables de la impresora estén correctamente instalados así como también el cable que se conecta a la computadora.
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    Otórgale a tu computadora acceso a la herramienta "Administración de equipos SNAPin" desde el "Control de cuentas de usuario" que aparece, si tu computadora tiene Windows Vista o cualquier otra versión más reciente.
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    Deslízate hacia el elemento "Cola de impresión" dentro de la lista de servicios que está usando tu computadora, y haz clic en él.
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    Busca el botón "Detener" que debería estar ubicado por debajo de la etiqueta "Estado del servicio", junto con el estado "Iniciado" y haz clic en él. Espera unos segundos hasta que se detenga este servicio.
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    Abre otra ventana "Ejecutar" desde el menú "Inicio" (a través de las teclas Windows + R, o cualquier otra forma) y escribe la siguiente ruta en el cuadro de texto de la ventana "Ejecutar". Cuando hayas terminado de escribirla, presiona la tecla Enter para que se abra la carpeta:
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Consejos

  • Si tienes cualquier sistema operativo anterior a Windows Vista (como Windows XP o 2000), los pasos de este artículo también te servirán. En lugar de hacer clic en "Equipo", deberás hacer clic en el cuadro "Mi PC".
  • Una vez que hayas detenido la cola de impresión, sería conveniente que dejaras la ventana abierta. Esto te recordará que debes volver a activar el servicio más tarde. Sigue este consejo ya que es muy fácil olvidarse de esto.
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Advertencias

  • Los usuarios de Windows 8, ¡tengan cuidado! Estos pasos ya no sirven. Microsoft ha cambiado algunas cosas de lugar y se ha deshecho del escritorio principal de las computadoras con Windows. En lugar de hacer esto, ponte en contacto con Microsoft para averiguar cómo borrar los elementos que dicen "Eliminando" en la cola de impresión.
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Referencias

  1. http://ask-leo.com/how_do_i_remove_a_document_stuck_in_my_printers_queue.html . Fuente de investigación.

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