Cómo recuperar mensajes antiguos de WhatsApp

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Coescrito por Stan Kats

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Este wikiHow te mostrará cómo recuperar mensajes eliminados en un iPhone y un dispositivo Android. Desafortunadamente, debido a que el servicio de mensajería de WhatsApp no guarda los registros de chat, una vez que el mensaje se haya eliminado del dispositivo no podrás recuperarlo a menos que hayas configurado una copia de seguridad. Afortunadamente, es muy fácil configurar WhatsApp para que haga una copia de seguridad de los mensajes en el teléfono. De esta manera, podrás restaurar sencillamente una copia de seguridad y ver cualquier mensaje antiguo o eliminado.

Método 1
Método 1 de 4:

Configurar una copia de seguridad de mensajes de WhatsApp en iOS

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/b\/be\/Retrieve-Old-WhatsApp-Messages-Step-1.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-1.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/be\/Retrieve-Old-WhatsApp-Messages-Step-1.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    El ícono es un teléfono blanco dentro de una burbuja de diálogo en un fondo verde.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/20\/Retrieve-Old-WhatsApp-Messages-Step-2.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-2.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/20\/Retrieve-Old-WhatsApp-Messages-Step-2.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esta opción está en la esquina inferior derecha de la pantalla.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/c\/c5\/Retrieve-Old-WhatsApp-Messages-Step-3.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-3.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c5\/Retrieve-Old-WhatsApp-Messages-Step-3.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
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  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/6\/64\/Retrieve-Old-WhatsApp-Messages-Step-5.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-5.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/64\/Retrieve-Old-WhatsApp-Messages-Step-5.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Decide si deseas hacer una copia de seguridad de los mensajes diaria, semanal o mensualmente.
    • Si no has configurado previamente la cuenta de iCloud, se te pedirá que lo hagas aquí antes de continuar con la copia de seguridad. Abre la aplicación Ajustes del iPhone, pulsa tu nombre, pulsa iCloud y asegúrate de que el botón de iCloud Drive y el de WhatsApp estén en la posición Encendido.
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Método 2
Método 2 de 4:

Recuperar mensajes antiguos de WhatsApp en iOS

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/d\/dc\/Retrieve-Old-WhatsApp-Messages-Step-6.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-6.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/dc\/Retrieve-Old-WhatsApp-Messages-Step-6.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    También se empezarán a agitar las demás aplicaciones de la pantalla.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/7\/74\/Retrieve-Old-WhatsApp-Messages-Step-7.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-7.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/74\/Retrieve-Old-WhatsApp-Messages-Step-7.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esta acción abrirá una ventana de diálogo que te pedirá que confirmes que deseas eliminar WhatsApp.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/27\/Retrieve-Old-WhatsApp-Messages-Step-8.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-8.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/27\/Retrieve-Old-WhatsApp-Messages-Step-8.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    La aplicación se eliminará del iPhone.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/c\/c4\/Retrieve-Old-WhatsApp-Messages-Step-9.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-9.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c4\/Retrieve-Old-WhatsApp-Messages-Step-9.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/3\/36\/Retrieve-Old-WhatsApp-Messages-Step-10.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-10.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/36\/Retrieve-Old-WhatsApp-Messages-Step-10.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    El ícono Abrir reemplaza al ícono Obtener cuando la aplicación ha terminado de descargarse.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/a\/a7\/Retrieve-Old-WhatsApp-Messages-Step-11.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-11.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a7\/Retrieve-Old-WhatsApp-Messages-Step-11.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/9\/91\/Retrieve-Old-WhatsApp-Messages-Step-12.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-12.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/91\/Retrieve-Old-WhatsApp-Messages-Step-12.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-12.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esto determina si la aplicación puede enviarte notificaciones.
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/b\/b8\/Retrieve-Old-WhatsApp-Messages-Step-13.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-13.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b8\/Retrieve-Old-WhatsApp-Messages-Step-13.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Asegúrate de que el número telefónico sea el mismo que usaste en la instalación previa de WhatsApp.
  9. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/4\/42\/Retrieve-Old-WhatsApp-Messages-Step-14.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-14.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/42\/Retrieve-Old-WhatsApp-Messages-Step-14.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-14.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esta acción te permite recuperar cualquier mensaje de chat que esté incluido en una copia de seguridad de la cuenta de iCloud. Están incluidos los mensajes que se eliminaron de WhatsApp, siempre que esos mensajes existieran cuando se hizo la última copia de seguridad.
  10. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/5f\/Retrieve-Old-WhatsApp-Messages-Step-15.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-15.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5f\/Retrieve-Old-WhatsApp-Messages-Step-15.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-15.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esta acción te llevará a la página Chats.
  11. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/e\/e3\/Retrieve-Old-WhatsApp-Messages-Step-16.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-16.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e3\/Retrieve-Old-WhatsApp-Messages-Step-16.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-16.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Hacerlo abrirá todos los chats restaurados asociados a ese contacto. [1]
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Método 3
Método 3 de 4:

Configurar una copia de seguridad de mensajes de WhatsApp en Android

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/8\/8f\/Retrieve-Old-WhatsApp-Messages-Step-17.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-17.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8f\/Retrieve-Old-WhatsApp-Messages-Step-17.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-17.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    El ícono es un teléfono blanco dentro de una burbuja de diálogo en un fondo verde.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/8\/8a\/Retrieve-Old-WhatsApp-Messages-Step-18.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-18.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8a\/Retrieve-Old-WhatsApp-Messages-Step-18.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-18.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Este ícono luce como tres puntos blancos alineados verticalmente y está en la esquina superior derecha de la pantalla.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/a\/a3\/Retrieve-Old-WhatsApp-Messages-Step-19.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-19.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/a3\/Retrieve-Old-WhatsApp-Messages-Step-19.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-19.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esta opción está en la esquina inferior derecha de la pantalla.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/e\/ef\/Retrieve-Old-WhatsApp-Messages-Step-20.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-20.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/ef\/Retrieve-Old-WhatsApp-Messages-Step-20.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-20.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/4\/40\/Retrieve-Old-WhatsApp-Messages-Step-21.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-21.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/40\/Retrieve-Old-WhatsApp-Messages-Step-21.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-21.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/1\/1f\/Retrieve-Old-WhatsApp-Messages-Step-22.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-22.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/1f\/Retrieve-Old-WhatsApp-Messages-Step-22.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-22.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Decide si deseas hacer una copia de seguridad de los mensajes diaria, semanal o mensualmente.
    • Si no has configurado previamente la cuenta de Google, se te pedirá que lo hagas aquí antes de seguir con la copia de seguridad.
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/d\/d2\/Retrieve-Old-WhatsApp-Messages-Step-23.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-23.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d2\/Retrieve-Old-WhatsApp-Messages-Step-23.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-23.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Escoge la red que deseas usar para hacer la copia de seguridad de los datos.
    • Si es posible, es mejor usar una red wifi para evitar los cobros de datos asociados a la red celular.
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Método 4
Método 4 de 4:

Recuperar mensajes antiguos de WhatsApp en Android

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  1. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/3\/3a\/Retrieve-Old-WhatsApp-Messages-Step-24.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-24.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/3a\/Retrieve-Old-WhatsApp-Messages-Step-24.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-24.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/26\/Retrieve-Old-WhatsApp-Messages-Step-25.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-25.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/26\/Retrieve-Old-WhatsApp-Messages-Step-25.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-25.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
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  4. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/2f\/Retrieve-Old-WhatsApp-Messages-Step-27.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-27.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2f\/Retrieve-Old-WhatsApp-Messages-Step-27.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-27.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/1\/14\/Retrieve-Old-WhatsApp-Messages-Step-28.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-28.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/14\/Retrieve-Old-WhatsApp-Messages-Step-28.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-28.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esta acción te permitirá recuperar los mensajes de chat que hayan sido incluidos previamente en una copia de seguridad de la cuenta de Google. Están incluidos los mensajes que se eliminaron de WhatsApp, siempre que esos mensajes existieran cuando se hizo la última copia de seguridad.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/f\/fa\/Retrieve-Old-WhatsApp-Messages-Step-29.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-29.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/fa\/Retrieve-Old-WhatsApp-Messages-Step-29.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-29.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/5\/52\/Retrieve-Old-WhatsApp-Messages-Step-30.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-30.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/52\/Retrieve-Old-WhatsApp-Messages-Step-30.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-30.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Esta acción te llevará a la página Chats.
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/c\/c3\/Retrieve-Old-WhatsApp-Messages-Step-31.jpg\/v4-460px-Retrieve-Old-WhatsApp-Messages-Step-31.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c3\/Retrieve-Old-WhatsApp-Messages-Step-31.jpg\/v4-728px-Retrieve-Old-WhatsApp-Messages-Step-31.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Hacerlo abrirá todos los chats asociados a ese contacto. [2] [3] [4]
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Referencias

  1. ↑ https://www.imyfone.com/ios-data-recovery/recover-deleted-whatsapp-messages-iphone/
  2. ↑ https://faq.whatsapp.com/en/android/20887921/#restore
  3. ↑ https://support.google.com/googleplay/answer/2521768?hl=en
  4. ↑ https://faq.whatsapp.com/en/android/20950581

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