Comment résoudre les problèmes de téléchargement sur Microsoft Store

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Coécrit par l'équipe de wikiHow

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L'application Store de votre ordinateur Windows peut ne pas bien télécharger vos applications. Vous avez différentes solutions pour remédier à ce problème. Il est possible de réinitialiser le cache du Store ou de modifier les paramètres de date et d'heure de votre ordinateur.

Partie 1
Partie 1 sur 4:

Modifier les paramètres de date et d'heure de son ordinateur

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    Faites simplement un clic sur la barre de recherche du menu Démarrer , si vous êtes sur Windows 10  [1] .
    • Appuyez sur le bouton ⊞ Win et sur W si vous utilisez Windows 8.
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    Cette option devrait être dans la partie supérieure du menu de recherche.
    • Sur Windows 8, faites un clic sur Modifier la date et l'heure sous le champ de recherche.
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    Cette option se trouve dans le menu Date et heure .
    • Pour changer ces paramètres, vous devrez être un administrateur.
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    Cela devrait correspondre à l'heure et la date actuelles, dans la mesure où elles se rapportent à votre fuseau horaire.
    • Il vous est possible de faire un clic sur Changer de fuseau horaire pour modifier les paramètres de votre fuseau horaire.
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    La date et l'heure de votre système devraient être maintenant à jour.
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    Elle se trouve à gauche du champ de recherche.
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    Si le problème concernait les paramètres de date et d'heure, vos téléchargements devraient à présent être actifs.
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Partie 2
Partie 2 sur 4:

Mettre à jour les applications installées

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    Elle est située à gauche du champ de recherche.
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    Cela doit être en haut à droite de votre application store.
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    En fonction du nombre d'applications que vous voulez mettre à jour, cela peut prendre quelques minutes.
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    Si la cause du problème était la mise à jour des applications installées, vous devriez maintenant être en mesure de télécharger le contenu que vous voulez sans aucune difficulté.
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Partie 3
Partie 3 sur 4:

Se déconnecter de Microsoft Store

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    Elle est située à gauche du champ de recherche. Si vous avez une image associée à votre compte Windows, c'est là qu'elle apparaitra, sinon c'est la silhouette d'une personne qui y sera  [2] .
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    Cela se trouve dans la partie supérieure du menu déroulant qui en résulte.
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    Vous serez ainsi déconnecté du Store.
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    Vous le verrez en haut du menu déroulant.
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    Ce faisant, vous vous reconnecterez au Store.
  10. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/9\/96\/Fix-Microsoft-Store-Downloading-Problems-Step-27-Version-2.jpg\/v4-460px-Fix-Microsoft-Store-Downloading-Problems-Step-27-Version-2.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/96\/Fix-Microsoft-Store-Downloading-Problems-Step-27-Version-2.jpg\/v4-728px-Fix-Microsoft-Store-Downloading-Problems-Step-27-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Si votre problème est résolu et que vous vous êtes déconnecté, vos téléchargements devraient avoir repris.
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Partie 4
Partie 4 sur 4:

Réinitialiser le cache du Store

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    Le programme Exécuter s'ouvrira.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/2\/21\/Fix-Microsoft-Store-Downloading-Problems-Step-30-Version-2.jpg\/v4-460px-Fix-Microsoft-Store-Downloading-Problems-Step-30-Version-2.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/21\/Fix-Microsoft-Store-Downloading-Problems-Step-30-Version-2.jpg\/v4-728px-Fix-Microsoft-Store-Downloading-Problems-Step-30-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Il est également possible d'accéder au programme Windows Store Reset en saisissant directement wsreset dans le champ de recherche du menu Démarrer .
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    Votre Store s'ouvrira avec un cache vide  [3] .
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images_en\/thumb\/8\/8d\/Fix-Microsoft-Store-Downloading-Problems-Step-33-Version-2.jpg\/v4-460px-Fix-Microsoft-Store-Downloading-Problems-Step-33-Version-2.jpg","bigUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8d\/Fix-Microsoft-Store-Downloading-Problems-Step-33-Version-2.jpg\/v4-728px-Fix-Microsoft-Store-Downloading-Problems-Step-33-Version-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><\/div>"}
    Si le problème venait du cache, vos téléchargements devraient avoir repris.
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Conseils

  • Ayez l'habitude de mettre à jour vos applications.
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Avertissements

  • Si vous êtes sur un ordinateur public ou partagé, il se pourrait que vous ne puissiez pas exécuter le programme wsreset ou modifier la date et l'heure.
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Références

  1. ↑ http://www.thewindowsclub.com/windows-store-not-opening
  2. ↑ http://www.windowscentral.com/fix-pending-apps-windows-10-store
  3. ↑ http://www.pcworld.com/article/3053099/windows/3-quick-fixes-for-your-windows-store-problems.html

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