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Revive a dead Fitbit with this easy guide
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Is your Fitbit completely out of battery? If it's not turning on right away, don't worry–you may just need to let it charge and leave it be for a couple of hours. If that doesn't work, there are plenty of other fixes you can try to get it back on again. Here's what to do if your Fitbit is not charging using your Fitbit Charge, Flex, Versa, Ace, and Alta series.
Fitbit Won't Charge: Quick Fixes
- If your Fitbit doesn't charge, try swapping out the charging cable, trying a different outlet, or restarting the tracker.
- Dirt and debris can build up on your Fitbit charger and charging contacts over time. Clean the contacts with a microfiber cloth routinely.
- Let your Fitbit charge for at least 30 minutes if it reaches 0%.
Steps
Section 2 of 2:
How to Fix a Fitbit Not Charging
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Try a different charging cable or outlet. You may have a faulty cable or even a faulty outlet. Sometimes, third-party cables may not work properly. If needed, you can order a replacement charging cable from the Google Store .
- Make sure you get the correct cable for your device. For example, if you have a Fitbit Charge 5, you'll need to get a charger matching your exact model. Generally, Fitbit chargers are unique to their model.
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Let it charge for a couple hours. Typically, it takes about 30 minutes to be charged enough to boot up from 0%. However, when a Fitbit has been dead for a long time, it may take a little longer to get to this stage.
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Restart your Fitbit. Plug your Fitbit into the USB charging cable. Press and hold the button on the flat end of the charging cable three times with one second pauses between each press. The Fitbit logo should appear.
- If it doesn't turn on, repeat this step a few more times.
- If your device doesn't have a button on the charging cable, press and hold the button on the side of your Fitbit for about 15 seconds. This will hard reset your device.
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Clean the charging contacts. Dirt buildup may be interfering with the charge. Use a microfiber cloth to gently clean the charging pins on the back of the watch. You can also gently wipe the charging clip.
- If you have a Fitbit that counts floors, such as a Fitbit Inspire 3 or Versa 4, don't insert anything into the hole (the altimeter sensor) on the back of the tracker. [1] X Research source
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Update your Fitbit software. Try this method if your device is on but can't keep a charge; you can only update your Fitbit if it's on.
- Charge your Fitbit and keep it nearby.
- Open the Fitbit app.
- Tap Today .
- Tap Devices .
- Tap your device.
- Tap Update .
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Dry your Fitbit tracker thoroughly. If your device comes into contact with water or sweat, it must be dried completely before charging. If needed, leave your Fitbit out to dry in a cool area, away from indirect sunlight, for a few hours. Then, try charging it again.
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Contact Fitbit customer support. If you have a fairly new Fitbit device, it may still be covered under Fitbit's limited warranty. You may be able to receive a replacement device. [2] X Research source
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