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Report your package as missing to potentially get a refund or replacement
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Your Amazon package says it’s been delivered, but is nowhere in sight. Unfortunately, there’s a chance that the package was stolen. Luckily, Amazon tends to be pretty helpful in these cases. If your item was sold and shipped by Amazon , you can go through their customer service to try for a refund or replacement. If the item was through a 3rd party seller, you can contact them for assistance. This wikiHow guide will show you what to do if your Amazon package is lost or stolen.
Things You Should Know
- Check these common issues first: the shipping address, “attempted delivery” notice, someone else brought the package in, it was put in your mailbox.
- Contact Amazon to file a missing package claim: https://www.amazon.com/ > All > Your Account > Customer Service > select the missing order.
- Contact a third-party seller: Your Orders > Problem with order > missing package > contact seller.
Steps
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Navigate to Amazon’s Customer Service portal. This is where you’ll be able to talk to an Amazon representative to file your missing package claim. [2] X Research source
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Note: You can contact Amazon about any package, but if the item was sold and shipped by a third-party seller, they recommend contacting the seller for help with the missing package. The next method will cover how to do so. [3] X Research source
- Go to https://www.amazon.com/ in a desktop web browser.
- Click the All menu in the top-left of the home page.
- Click Your Account near the bottom of the list.
- Select Customer Service in the grid of options. It has a headphones icon.
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Select the missing item. Amazon’s Customer Service page will show your most recent purchases under the Do you need help with a recent item, <name>? section. If the missing item is there, click it. Otherwise, click the Help with a different item button.
- The Help with a different item option will open a menu with all of your orders. You can scroll through the options, or search for the specific product.
- Selecting the item will move you to the Describe what's going on menu.
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Select Says delivered, but it’s not here . This option will appear next to the item you selected in the last step. [4] X Research source
- Then, click either The entire package is missing or This item is missing .
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Click I need more help . This is in the bottom-right corner of the Get an answer page. Selecting this option will start the process for filing a missing package claim with Amazon.
- For preventative measures, check out our guide on how to guard against package theft .
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Go to Your Orders . You can find this page by going to https://www.amazon.com/ > Returns & Orders > Your Orders . [5] X Research source
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Click Problem with order . This option will be located next to the order.
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Select the missing package option. This will be in the list of options regarding the order. [6] X Research source
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Click Contact seller . Your issue will be sent to the seller. They should respond within two business days. [7] X Research source
- If the product listing is eligible for Amazon Prime, or the seller participates in Customer Service by Amazon, then Amazon’s customer service will handle the issue.
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- For more Amazon-related guides, check out how to compare products on Amazon and canceling a gift card delivery .Thanks
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References
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GCU8BWGTQNJKQEBS
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GCU8BWGTQNJKQEBS
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GCU8BWGTQNJKQEBS
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GCU8BWGTQNJKQEBS
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GBMLFNK3RUBUAYTX
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GLC8ZMBWMBTR6QZZ
- ↑ https://www.amazon.com/gp/help/customer/display.html?nodeId=GLC8ZMBWMBTR6QZZ
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