5 Simple Ways to Contact Google Support for Gmail

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Use Google's Support Center to troubleshoot common errors and send feedback
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Do you need to contact Google with Gmail problems? As Google values your security, there is no way to recover passwords or accounts over the phone or live chat; beware of sites that claim otherwise. However, there are ways to fix common errors with Gmail's Support Center. If you can't find a solution there, you can always create a new post in the Community forums or report issues using the "Send feedback" option. This wikiHow will show you how to troubleshoot common Gmail errors, use the Support Center, and send feedback to Google.

Things You Should Know

  • There is currently no way to contact Gmail by phone or live chat for password or account recovery or other concerns unless you have Google One.
  • Create a new post in the Community forums by going to the new thread page and filling in the forms.
  • In Gmail, click the "Support" icon, then "Send feedback to Google" to report issues.
Method 1
Method 1 of 5:

Using the Gmail Support Center

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  1. Open the Gmail Help page . You can use a mobile or desktop browser.
  2. Click one of the categories below the search box on the Help page. This will expand the category to display related topics below it.
    • You can also search for a topic by clicking the text box near the top of the page, typing in a word or phrase which describes your problem, and selecting the closest topic in the resulting drop-down menu.
    • If you don't know where to start, try the Popular articles category.
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  3. Click one of the topic titles below the category you selected.
  4. Click one of the links below the topic heading. This will open the article's page.
  5. Some help articles will require you to enter information or select a type of problem you're encountering. If so, follow any on-screen prompts before continuing.
  6. Once you reach the help article, make sure you read through the entire thing before you attempt to act on the article's instructions.
  7. This should help you resolve your Gmail issue; if not, you can return to the Gmail Help page and select another topic category, topic, and article to attempt to fix the issue through a different process.
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Method 2
Method 2 of 5:

Using Google One Support

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  1. Log into Google One using a web browser. You can also use the Google One iOS or Android app.
    • With this method, you must be a subscriber to Google One . The basic storage package begins at $1.99/month. You can always cancel it later.
  2. This will be on the left sidebar of the homepage.
    • On mobile, tap the Support tab on the bottom-right corner.
  3. This is the blue button in the center of the screen.
    • On mobile, skip to step 8.
  4. You'll have 100 characters to briefly explain your problem.
  5. Google will list common issues below the field. If you see your specific issue, click it instead of Other .
  6. If you see the category for another specific issue, you can select it.
  7. You'll see a list of Contact options . [1]
  8. You can select Chat , Get a call , or Email . In this case, click Chat to live chat with Google Support, or click Get a call to speak to a representative over the phone. [2]
    • On mobile, this will open a new page in your mobile browser.
  9. Depending on the contact type, you'll need to input your name, phone number, and/or a description of your issue.
  10. This will send your request to Google Support.
    • If you chose Chat , you'll be redirected to a chat window where a representative will join you shortly.
    • If you chose Get a call , you'll receive a phone call at the number you provided.
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Method 3
Method 3 of 5:

Asking the Google Community

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  1. Open a new thread in Google's Community page . You must be logged into a Google account to create a new thread.
    • If you don't have an alternate Google account, you'll need to create a new one .
  2. You'll need to include your main question, the details surrounding the question, and a category.
    • Your main question should be asked within 100 characters.
    • When explaining the issue, do not include any personal information such as your email address, name, birthday, or any security information. This is a public forum that can be seen by anyone.
  3. Google will list similar articles that may already contain the solution to your issue. Click the article title to open it in a new browser tab.
    • If you haven't found your solution, click Next step .
  4. Click the drop-down menu underneath Browser to select the browser in which you're currently experience the problem (ex. Chrome, Firefox, Safari).
    • Click the drop-down menu underneath Platform to select the platform in which you're currently experiencing the problem (ex. iOS, Android, Mac, Windows).
  5. You can edit the name that appears on the forum by clicking the pencil underneath Display name . Enter any name you'd like while following the community guidelines.
    • Make sure the box is checked next to Get emails when someone responds to stay updated on your thread.
    • Your thread will post and be seen by the community. If someone replies to your post with suggestions on how to fix your problem, you'll receive an email.
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Method 4
Method 4 of 5:

Fixing Common Gmail Errors

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  1. Change or reset your Gmail password . One of the most common reasons for wanting to contact Google or Gmail is to reset a forgotten password for a Gmail account. You can reset your account password from the desktop site. [3]
    • If you know your password and you just want to change it, you can do so from both the desktop site and the mobile app.

    Unfortunately, there is no way to directly contact Google. You cannot call or email the Gmail support team as there is no number or email address for you to use. You can, however, try to use Google's Support Center to solve your problem.

  2. Use the username recovery tool . If you forgot your Google account's username, you can use a phone number or recovery email address associated with the account you want to recover. [4]
    • If you entered a phone number, enter the code send to that phone.
    • If you entered a recovery email address, enter the code sent via email.
  3. Brush up on Gmail basics . If you're unfamiliar with Gmail, particularly if the new Gmail format is confusing you, reviewing Gmail's proper use may help solve your problem.
  4. Block emails from unwanted senders. You can prevent unwanted emails from senders by blocking their email addresses.
  5. Mark unwanted emails as spam. If you're receiving unwanted emails from services or subscriptions, you can mark them as spam to indicate to Gmail that future matching emails should be sent to the Spam folder.
  6. Add contacts to your account. You can add contacts to your Gmail account by using the Contacts app from within the Gmail inbox.
  7. If you're looking for an email you accidentally deleted within the last 30 days, you can retrieve it from the Trash. [5]
    • You might also want to check the archived email folder by clicking All Mail on the left side of the Gmail inbox, though you may first need to click More and scroll down on this section.
  8. If your Gmail mobile app isn't up to date, you may run into problems with anything from email synchronization to logging in. You can update it by doing the following depending on your smartphone:
    • On iPhone: open the App Store . Tap your profile icon in the top-right corner. Scroll down and tap Update next to the Gmail app.
    • On Android : Open the Google Play Store . Tap ☰ → My apps & games → UPDATE next to the Gmail app.
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Method 5
Method 5 of 5:

Reporting Errors to Gmail

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  1. Go to https://www.gmail.com/ in your computer's web browser. This will open your Gmail inbox if you're logged into your Google Account in your browser.
    • If you aren't logged into your Google Account, enter your email address, click Next , enter your Gmail password, and click Next to sign in.
    • If you don't know your Gmail password, reset it and log in with your new password.
  2. If you're reporting to Google a specific error in your Gmail inbox, navigate to the error and make sure that it's displaying on-screen before proceeding.
    • If there isn't an error you're experiencing in Gmail, skip this step.
  3. This looks like a question mark within a circle. You can find this in the top-right corner, next to the Settings icon.
    • A drop-down menu will open.
  4. The Send feedback window will open. [6]
  5. Click the "Send feedback" white text box at the top of the form, then type in whatever you want to report to Google. [7]
  6. Click the screenshot below the text box, then click and drag across the area you want to highlight. Click DONE to save the screenshot. [8]
    • If you're not reporting an actual in-Gmail error, uncheck the "Include screenshot" box.
  7. It's at the bottom of the form. Doing so will send your error report to Gmail's support team. [9]
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Community Q&A

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Add New Question
  • Question
    How can I free up space on my Gmail account?
    Community Answer
    You can go through and delete old emails that you no longer need, delete your spam folder, and delete the emails that have been sitting in your garbage can. If that still doesn't help enough, you can always create a second email address for some of your emails.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 11 Helpful 12
  • Question
    How do I contact Gmail about email problems?
    Community Answer
    They have a support forum: support.google.com/mail. If you still can't resolve your issues, you can contact them using the methods above.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 73 Helpful 62
  • Question
    What should I do if my password is being rejected?
    Community Answer
    First, make sure you're typing the password correctly, and check to ensure that you don't have caps lock on. If that's not helping, then I would reset your password entirely.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 38 Helpful 14
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      Warnings

      • You cannot call or email Gmail support without Google One; any number or email address claiming to belong to Gmail support is fraudulent.
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        Helpful 1 Not Helpful 5


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      References

      1. ↑ https://support.google.com/googleone/?hl=en
      2. ↑ https://support.google.com/googleone/?hl=en
      3. ↑ https://support.google.com/mail/answer/41078?hl=en&co=GENIE.Platform%3DDesktop
      4. ↑ https://support.google.com/answer/2452047?hl=en
      5. ↑ https://support.google.com/mail/answer/7401?hl=en
      6. ↑ https://support.google.com/mail/answer/9212652?hl=en&co=GENIE.Platform%3DDesktop
      7. ↑ https://support.google.com/mail/answer/9212652?hl=en&co=GENIE.Platform%3DDesktop
      8. ↑ https://support.google.com/mail/answer/9212652?hl=en&co=GENIE.Platform%3DDesktop
      9. ↑ https://support.google.com/mail/answer/9212652?hl=en&co=GENIE.Platform%3DDesktop

      About This Article

      Article Summary X

      If you want to contact Gmail, first open your Gmail inbox and click the Settings icon, which looks like a small gear, in the upper-right corner. When the dropdown menu appears, click “Send feedback” and then enter your comment in the white text box that pops up. You can also include a screenshot in this message to help explain your issue. Once you’ve finished writing, click "Send" to send your report to Gmail’s support team. Alternatively, you can look for answers to your question on Gmail’s Help webpage. To do this, log onto their support page, and select the topic category of your issue. Read through the relevant articles and follow their help steps to see if that solves your issue. For more tips, including how to fix common Gmail errors, scroll down!

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