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Instacart is a company offering same-day grocery delivery services. Select groceries from many different retailers, and they will be delivered by a personal shopper. If you need assistance with your Instacart account or order, contact Instacart by phone or email. You can connect with someone instantly by calling, or send an email if you have a general question or concern. In addition, use the Instacart help center to get direct instruction regarding many help topics.
Steps
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Dial 1-888-246-7822 if you live in the United States. If you have an immediate concern or question, the fastest way to get in touch with Instacart is to call them directly. This way, you’ll connect with a Community Support member who can answer your specific questions immediately. [1] X Research source
- At this time, Instacart is only available for United States customers. They plan on extending their services through Canada, however. To contact Instacart via phone, dial their help hotline using a home or mobile device.
- For more info on how to get help from Instacart, check out this page from their Help Center.
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Discuss your questions or concerns over the phone. When you connect with a Community Support member, ask them your question directly or explain the situation you’re dealing with. This way, the associate can best assist you with your needs.
- For example, you can say something like, “Hi Instacart. I have a coupon code but it’s not applying to my cart. Can you help?”
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Visit https://www.instacart.com/help for answers to common questions. In addition to phone and email correspondence, you can get helpful information from Instacart’s Help Center. Locate the appropriate help topic regarding your concerns or questions. [2] X Research source
- Options include how Instacart works, ordering, delivery, pricing, payments, and account settings.
- For example, go to the Help Center and click on “How Instacart Works” if you want straightforward instructions about how to get started with Instacart.
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Choose a specific help topic from the list of links. Once you select your topic from the list, choose a particular inquiry from the options on the left-hand side. This way, you can get detailed instructions or frequently asked questions regarding your concerns. [3] X Research source
- You can also select information about the Instacart sweepstakes rules and more topics.
- For example, if you have questions regarding your delivery, select “Pricing” and “Delivery.”
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Read the help instructions via the mobile app or a computer. You can access the Help Center either through a web browser or your Instacart app. After you make your help topic selections, read the detailed instructions. If you still have questions after reading over the Help Center information, call or email Instacart. [4] X Research source
- For example, if you are curious about how delivery pricing breaks down, the Help Center explains that all orders must have a $10 minimum and that your delivery fee is calculated based on the size of your order and the delivery time you selected.
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