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The easiest ways to reach a real person at X, formerly Twitter
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If you're struggling to contact X (formerly Twitter) about an issue, don't give up! While you can no longer call X or send a direct message to @TwitterSupport, there are still easy ways to contact X directly. This wikiHow article will cover all of the ways you can reliably contact someone at X to help with any of your needs or concerns.
Ways to Contact X
- There is no way to contact X by phone, email, or DM directly, but you can create a support ticket at https://help.twitter.com/en/forms .
- To reach X's advertising support team, send a DM to @AdsSupport.
- X Premium subscribers can send a DM to @Premium to get account-related support.
Steps
Section 1 of 4:
Using the Help Center
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Go to https://help.x.com/en/forms in your web browser. While X doesn't have a traditional support email address you can write to, you can fill out a form at the Help Center to get the same effect. Providing your email address in the form allows the support team to respond to you via email.
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Select a topic that describes your issue. The topics are as follows:
- Locked and suspended account issues: If your account was suspended or deactivated by X, use this option to appeal the decision. You won’t be able to use this option if you’re logged into an account that isn’t suspended or locked.
- Problems with account access: If you deactivated your account and need help reactivating , want to close your account, or are having trouble signing in , use this option.
- Privacy on X: If your account was hacked, you have privacy questions, or you need help with privacy settings , this option will be helpful.
- Staying safe on X and sensitive content: Use this option to report harassment, threats, child sexual exploitation, and other safety concerns .
- Authenticity on X: If somebody is impersonating you on X or you're having trouble sharing a link in a tweet due to X's safety filters, this is the form you need.
- Help with intellectual property issues: To report copyright infringement, submit a DMCA request or response, report counterfeit goods , or other intellectual property issues, choose this option.
- Help with paid features: If you subscribe to X Blue, offer Super Follows, or are having trouble giving or receiving Tips, fill out this form for paid features.
- Requests from Law Enforcement/Other Government Agencies: If you're a member of law enforcement or a government agency and you need to contact X, fill out this form.
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Fill out the form with all pertinent information. For some choices, you may be required to answer some questions before you can actually start filling out the form. The more information you can provide to X's support team, the better equipped they'll be to help you resolve your issue.
- If you're signed in to X now, your email address and username will be prefilled in the form. Make sure you have access to the email address you see on the form before submitting.
- Depending on the issue, you may see the option to attach a screenshot of the problem you're having. You can use our handy screenshot guide to learn how to take a screenshot on your computer, phone, or tablet.
- For some issues, you’ll be taken to a page with information about how to resolve the problem on your own. If you don't find the information you need, scroll down and click File a ticket to fill out a support form.
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Community Q&A
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QuestionTwitter suspended my account thinking it's a spam account. I appealed to them, explained it was a mistake. It has been four days now, is it OK to email them to explain more and remind them to attend to me?Community AnswerAppealing and retrieving a suspended account can be a long process, up to several months. Be patient and keep trying!
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QuestionMy account was permanently suspended because someone hacked it. I tried to submit my appeal once, yet it was rejected. I tried again, they still rejected my appeal. What should I do?Community AnswerBe patient. Give a full and detailed explanation of why you think your X account should be unsuspended. If you give a good explanation, they will unban it eventually.
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QuestionI received an e-mail that my suspension had been lifted. But when I log in, it is still suspended no matter how often I appeal and get confirmation.Community AnswerYou're not alone. One wonders if it's a bot that sends those emails.
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Tips
- X has dissolved its board of directors, so sending a physical letter to the board is not currently possible. [5] X Research sourceThanks
- There is a support@twitter.com email address, but users report that you cannot contact X support this way. However, you may get emails from this address if you submit a help request form.Thanks
- Are you worried you've been shadowbanned on X? Check out our helpful guide to determine whether your account is being downranked or hidden from search.Thanks
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