How to Delete Voicemail on Android

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The definitive guide to removing one or more voice messages from any Android
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This wikiHow teaches you how to delete voicemails on Android. The process for deleting a voicemail is a little different from one mobile carrier to another. You can delete a voicemail using the Visual Voicemail app on your phone if you have it, or by calling your voicemail using the phone app. If you'd rather disable your voicemail altogether, you can do that instead by calling customer service.

Method 1
Method 1 of 4:

Using the Visual Voicemail App

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  1. The Visual Voicemail app has a different icon depending on which carrier you use. It usually has a symbol that resembles two circles connected with a line at the bottom.
  2. This displays the callback number as well as playback controls to listen to the voicemail. [1]
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  3. Tap the icon that resembles a triangle to listen to the voicemail . You should listen to a voicemail before deciding if you want to delete it.
  4. It's either below the voicemail details or in the upper-right corner. This either permanently deletes the voicemail or displays a confirmation pop-up message.
    • Note: The icons and layout may be different depending on your phone's make and model, and which mobile carrier you use.
    • On Sprint, tap the icon with three dots ( ⋮ ) in the upper-right corner, and then tap Delete .
  5. If you see a confirmation pop-up window, either tap Ok or Delete in the pop-up message to confirm that you want to delete the voicemail message. This permanently deletes the voicemail message. [2]
    • Alternatively, you can tap and hold a voicemail message in the list of message. Then tap Delete and confirm that you want to delete the message.
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Method 2
Method 2 of 4:

Using the Phone App

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  1. It usually has an icon that resembles an old-fashioned phone. Tap the icon on your home screen, or apps drawer to open.
  2. The number you dial for voicemail may be different depending on the mobile carrier you use. Use the following steps to dial voicemail for your carrier.
    • T-Mobile:
      • Tap and hold the number 1 on the keypad. [3]
    • Verizon:
      • Dial *86 and hit the icon that resembles a phone. [4]
    • Sprint:
      • Dial your phone number.
      • Wait for the call to roll to voice mail.
      • Press * during the voicemail greeting.
    • AT&T:
    • Press and hold 1 on the dial pad. [5]
  3. Enter the password for the voicemail by tapping the number keys and then the # sign.
    • If you don't know your password, try entering your phone number. If that doesn't work contact your mobile carrier for assistance.
  4. There may be multiple voicemail messages. If you hear a message you do not want to delete, press "9" on the dial pad to save the message and skip to the next voicemail. [6]
  5. When you hear a voicemail you want to delete, press "7" on the dial pad to delete it. [7]
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Method 3
Method 3 of 4:

Deleting Multiple Voicemails

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  1. The Visual Voicemail app has a different icon depending on which carrier you use. It usually has a symbol that resembles two circles connected with a line at the bottom.
  2. It's located at the top of the screen. This displays a checkbox to the right of each voicemail in the list of voicemail.
    • If you don't see a trash can icon anywhere on the screen, tap the icon with three dots (⋮) in the upper-right corner, and then tap Edit .
    • Note: The icons and layout may be different depending on your phone's make and model, and which mobile carrier you use.
  3. This checks all voicemails in the list. [8]
    • Alternatively, you can also tap the checkbox to the right of individual voicemails if you do not want to delete all voicemail messages.
  4. This deletes all selected voicemail messages.
    • The location of the "Delete" button may vary depending on which mobile carrier you use.
  5. To confirm that you want to delete all the selected voicemails, tap Delete or Ok in the confirmation popup.
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Method 4
Method 4 of 4:

Disabling Voicemail

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  1. It's the app that has an icon that resembles an old fashioned phone. [9]
  2. Many wireless carriers have a special code you can dial to contact customer service. Dial the following number to contact customer service with your wireless carrier:
    • AT&T/T-Mobile:
      • Dial 611 . [10]
    • Sprint:
      • Dial *2 .
    • Verizon:
      • Dial 1-800-922-0204 .
  3. After you dial the number, tap the green icon that resembles an old fashioned phone to send the call.
  4. Each wireless carrier's customer service line is going to be different. In most cases, you will be asked to select your language and provide account information, such as your account number and/or part or all of your social security number to verify your account. You may be able to do this using your dial pad, or by speaking into the phone.
  5. You may be given a list of issues to choose from before you are connected to a customer service representative. Select the issue that most closely relates to voicemail issues. This may be tech support, account features, or something similar.
  6. Follow the instructions to select the option to talk to a customer service representative, or say "Talk to a representative".
  7. If it's possible to disable your voicemail with your wireless carrier, a customer service representative can assist you with that.
    • You can also use a third party app or disable your call forwarding on your phone to disable voicemail. Read "How To Disable Voicemail on Android" to learn more about the different ways you can disable Voicemail on your Android phone.
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Community Q&A

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  • Question
    How do I delete a voicemail from a ZTE Metro PC phone?
    Guarina
    Community Answer
    Like the Android, go to settings, then voicemail, then click the messages, and go to trash can.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 18 Helpful 9
  • Question
    How do I delete all voicemails all at once on my Android phone?
    Guarina
    Community Answer
    The Android phone gives you a voice prompt command. When it asks if you want to delete all messages, say "yes."
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 52 Helpful 32
  • Question
    How do I delete voicemail on a Tracfone?
    Guarina
    Community Answer
    Illuminate window, scroll to voicemail, select messages, depress messages to delete.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 34 Helpful 15
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      References

      1. ↑ https://support.google.com/voice/answer/143935?hl=en&co=GENIE.Platform%3DAndroid
      2. ↑ https://support.google.com/voice/answer/143935?hl=en&co=GENIE.Platform%3DAndroid
      3. ↑ https://www.t-mobile.com/support/plans-features/voicemail
      4. ↑ https://www.verizon.com/support/knowledge-base-206866/
      5. ↑ https://www.att.com/support/article/wireless/KM1009101/
      6. ↑ https://www.verizon.com/support/voice-mail-faqs/
      7. ↑ https://www.att.com/support/article/wireless/KM1009101/
      8. ↑ https://support.google.com/voice/answer/143935?hl=en&co=GENIE.Platform%3DAndroid
      9. ↑ https://www.verizon.com/support/knowledge-base-215454/
      1. ↑ https://www.att.com/support/article/wireless/KM1008862/

      About This Article

      Article Summary X

      To delete a voicemail on an Android phone, start by opening the dial pad on the device and dialing voicemail. Next, if you have a password, enter it using the key pad. Then, you can listen to or skip through multiple voicemail messages, pressing 9 to save the ones you don't want to delete. Finally, select any voicemail and press 7 to delete it permanently from your phone. To learn about small differences in the process depending on what mobile carrier you have, read on!

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