How to Delete a Credit Account From Equifax

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In the United States, Equifax is one of the three major credit reporting agencies (along with TransUnion and Experian). You can remove a credit account from your Equifax report if the account is not yours or if the account was closed. You can easily request that an account be removed by contacting Equifax, either online or by letter. If Equifax won’t remove the account, then you can file a statement of dispute. You can also ask the creditor who reported the account to remove the information.

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  1. You are entitled to one free credit report from Equifax each year. You shouldn’t request it directly from Equifax. Instead, you can request a report in the following ways: [1]
  2. You want your credit report to be accurate. To that end, you should go through and identify any errors. Highlight any credit accounts that don’t belong to you.
    • Also highlight any other errors you see. You can report all mistakes at the same time.
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  3. You might have closed an account in the past. This situation is different than if the credit account was never yours to begin with. You can have closed accounts removed after a certain amount of time has passed:
    • An account that was closed but in good standing can stay on your credit report for up to 10 years. If the credit information is positive, you might want to leave it on your report.
    • A delinquent account that was charged off will remain on your report for seven years plus 180 days from the point you became delinquent.
    • An account in collections will remain on your account for seven years plus 180 days from the date it became delinquent. Also, an account in collections may show up twice on your credit report. It may show up once for delinquency and once for collection.
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  1. Visit their website at https://www.equifax.com/personal/ . Click on “Credit Report Assistance” and then “Dispute Info on Your Credit Report.” You can submit your information online.
  2. Even if you report online, you should also write a letter, which will serve as evidence of your communication. In your letter, you should identify the closed credit account and ask that it be removed. Also explain why it should be removed, e.g., you never opened the account or it is so old it should have fallen off the report by now.
  3. Make a copy of the letter for your records. Make copies of any attachments, such as the copy of your Equifax credit report. Mail the letter certified mail, return receipt requested. [2]
    • Equifax’s mailing address is Equifax Information Services, LLC, P.O. Box 740256, Atlanta, GA 30348.
  4. After Equifax receives your complaint, it will contact the entity that reported your credit account and ask them to investigate. Equifax must get back to you within 30-45 days. Equifax should explain in writing the results of the investigation. [3]
    • Equifax should also send you the identity and contact information for the entity that reported the account.
  5. If Equifax won’t remove the closed account, then you can write a statement of dispute for free. This statement will be included whenever someone requests your Equifax credit report.
    • Generally, you should only include a statement of dispute if you have legitimate reasons for disagreeing with Equifax’s decision not to remove the account.
    • For example, you could write, “I never opened this account though Equifax refuses to remove it from my credit history. I am investigating whether I was the victim of identity theft.”
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  1. You can ask the entity that reported the credit account to remove it. You should write them a letter and mail it certified mail, return receipt requested. Equifax should have given you the contact information for the entity. Remember to include a copy of your Equifax report with the credit account highlighted or circled.
    • The FTC also has a helpful sample letter you can use: https://www.consumer.ftc.gov/articles/0485-sample-letter-disputing-errors-your-credit-report-information-providers .
    • Tailor the FTC letter to your situation. If you never opened the account, then ask that it be removed. However, if the account was closed because you were delinquent, then you can explain why you were unable to pay your bills and ask for a good faith deletion. [4]
    • If you are asking for a good faith deletion, then keep your tone courteous. [5] Remember, the creditor doesn’t have to remove the closed account information.
  2. A creditor or collections agency might want to negotiate with you after you contact them. For example, they might agree to take the negative information off your account if you agree to make payment. This is called “pay for delete.” [6] Be careful. By agreeing to pay, you might re-start the debt.
    • For example, a collections account should fall off your credit report after seven years. If the account is six years old, it should fall off in a year. By agreeing to start making payments, however, the account becomes new—it is now zero years old. If you can’t make all of your payments, the creditor will back out of deleting the account, and it won’t fall off for seven more years. [7]
  3. Your delinquent account might only be one or two years old. In this situation, you might want to negotiate because the account won’t fall off for five or more years. However, before talking with the creditor, you should meet with a lawyer to get advice. [8]
    • You can reach a lawyer by contacting your local or state bar association and asking for a referral.
    • If you are low income, then look into legal aid, which provides legal help for free or for a reduced price. You can find legal aid by visiting http://www.lsc.gov .
  4. If the creditor agrees to remove the closed account, then continue to monitor your Equifax account. Although you only get one free credit report a year, you could still sign up for credit monitoring with Equifax for $19.95 a month.
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Expert Q&A

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  • Question
    Can I delete a collection from my bankruptcy that was paid over three years ago?
    Michael R. Lewis
    Business Advisor
    Michael R. Lewis is a retired corporate executive, entrepreneur, and investment advisor in Texas. He has over 40 years of experience in business and finance, including as a Vice President for Blue Cross Blue Shield of Texas. He has a BBA in Industrial Management from the University of Texas at Austin.
    Michael R. Lewis
    Business Advisor
    Expert Answer
    If the account has been fully paid since your bankruptcy, you should contact the creditor with the request to remove the negative report. If your effort is unsuccessful, write a statement of dispute noting that the account was subsequently paid after the bankruptcy.
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      Warnings

      • Do not use a public computer when you check your Equifax credit report. You may leave personal information behind that others can obtain, which can lead to identity theft.
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      References

      1. ↑ https://www.consumer.ftc.gov/articles/0151-disputing-errors-credit-reports
      2. ↑ https://www.consumer.ftc.gov/articles/0384-sample-letter-disputing-errors-your-credit-report
      3. ↑ https://www.consumer.ftc.gov/articles/0151-disputing-errors-credit-reports
      4. ↑ https://www.thebalance.com/remove-negative-credit-report-960734
      5. ↑ https://www.thebalance.com/how-to-use-a-goodwill-letters-in-credit-repair-960368
      6. ↑ https://www.thebalance.com/remove-negative-credit-report-960734
      7. ↑ http://www.consumerfinance.gov/askcfpb/1447/what-best-way-negotiate-settlement-debt-collector.html
      8. ↑ http://www.consumerfinance.gov/askcfpb/1447/what-best-way-negotiate-settlement-debt-collector.html

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