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Plus, how to handle delays, request a refund & ensure timely delivery
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Whether you’re excitedly awaiting your Temu order or deciding if you want to place one, you might be wondering how long it takes Temu to ship. Standard orders usually take 6 to 22 days to ship, while express orders often take 4 to 11 days. Keep reading to learn more about Temu’s shipping process, how much it costs, how to speed up your delivery, and what to do if you have problems with your order.
Temu Delivery Times
Most Temu orders take 4 to 22 days to ship. Orders with standard shipping can take 6 to 22 days to ship while orders with express shipping take 4 to 11 days to ship. Standard shipping is free while express shipping is $12.90 if your order is under $129.
Steps
Section 5 of 7:
How to Track Temu Orders
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Log in to your Temu account and click “Your Orders.” Go to Temu’s login page and sign into your account. Then, look for “Your Orders” on the left side of the screen. [6] X Research source- Alternatively, download the Temu app and sign in to your account.
- If you don’t have a Temu account , find your order confirmation email and click “Track your order.”
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Find your order and click the “Track” button. Next to the order you want to track, look for the orange “Track” button. When you click it, Temu shows you the order’s shipping status, estimated arrival, and which carrier is delivering it.- Temu also gives you the tracking number. If you prefer, enter the tracking number into the shipping carrier’s website to track your order.
- If you don’t see any tracking information, your order is likely still processing.
- You might not see tracking updates until your order arrives in the United States. [7] X Research source
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Section 7 of 7:
How to Return a Temu Order for a Refund
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Sign in to your Temu account and go to “Your Orders.” Log in to your Temu account or open the app. Then, click “Your Orders.” [12] X Research source- Note : You have 14 days to submit your return once you initiate it. If you don’t send your items back within 14 days, Temu cancels your return.
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Click “Return/Refund” and select the reason for your return. Find the order you want to make returns for and tap the “Return/Refund” button. Then, choose one of the reasons Temu gives you for making your return.- Depending on the reason you choose, you might have to answer a few more questions about your return.
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Choose your refund method. Select whether you want your refund made through your original payment method or whether you want to receive Temu credits.- It can take 5 to 14 business days to receive a refund to your original payment method.
- Temu credits are refunded almost instantly.
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Place the items you want to return in the same box. Pack all of the items you’re returning together in the same box. Make sure you include the original barcode for each item.- If you don’t have the original barcode, place each item in a clear plastic bag. It might take Temu longer to process your return and refund without the barcodes.
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Print out the return label and attach it to the box. Temu emails you a free return label once you initiate a return. Simply print out the label and tape it to the outside of the package.- If you can’t find the return label, go to “Your Orders,” click “All Orders,” and select “Print a return label and start return.”
- Returns are free for the first return you initiate for each order you make. If you initiate another return for the same order, you pay $7.99 plus tax for shipping.
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Drop off the return at a UPS or USPS location near you. Take your package to your local UPS or USPS store. Then, simply wait for Temu to receive your return and process your refund.- Check the status of your return and refund by going to “Your Orders” and clicking “Returns.” [13] X Research source
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References
- ↑ https://www.temu.com/shipping-info.html
- ↑ https://www.temu.com/shipping-info.html
- ↑ https://www.forbes.com/sites/conormurray/2023/02/17/what-to-know-about-temu-new-chinese-owned-fast-fashion-app-draws-comparisons-good-and-bad-to-shein/
- ↑ https://www.tamuapp.net/how-long-does-temu-take-to-ship-to-usa/
- ↑ https://www.temu.com/support/c3/how-do-i-update-my-shipping-address-f-48-s-150.html
- ↑ https://www.temu.com/how-to-track.html?refer_page_name=about-temu&refer_page_id=10026_1719429039223_fvlpozwu7d&refer_page_sn=10026&_x_sessn_id=viz2dpuvx2l
- ↑ https://www.temu.com/support/c3/why-is-there-no-tracking-update-f-49-s-154.html
- ↑ https://www.temu.com/shipping-info.html?_x_sessn_id=viz2dpuvx2&refer_page_name=how-to-order&refer_page_id=10358_1719429102210_xmxrexbr73&refer_page_sn=10358&is_back=1&no_cache_id=cogsn
- ↑ https://www.temu.com/support/c3/how-to-track-my-order-f-49-s-153.html
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