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The trick to unlocking a 3-part pump mechanism
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Native has a reputation for making great natural products…but also for having notoriously difficult-to-open bottles. If you’re having trouble popping the pump on your Native body wash, you’re not alone. By tightly holding the lock—located directly under the groove on the top half of the pump—and twisting the top counterclockwise, you can get your bottle up and running in no time. Just remember to keep that lock perfectly still!
Things You Should Know
- The pumping mechanism has three parts—the bottom, which screws onto the bottle, the lock, which is directly under the pump, and the pump itself.
- Tightly grab the lock (under the groove on the pump) with your finger and thumb, and grab the pump with your other hand.
- Twist the pump counterclockwise without letting the lock move until the top springs up.
Steps
Section 2 of 2:
Troubleshooting
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Remove the pump from the bottle to get a better grip. If you’re having issues opening the lock, take the whole thing out of the bottle, wipe the body wash off with a paper towel, then grab the bottom two parts of the mechanism and twist the pump counterclockwise. [2] X Research source- Hold on to the bottom parts with a tissue or paper towel to get an even tighter grip.
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Grip the top of the tubing while twisting the pump. Some people find that holding the top of the tube (right below where the pump screws onto the bottle) instead of the lower parts of the mechanism can make it easier to open. Squeeze the top of the tubing with your finger and thumb, then turn the top counterclockwise. [3] X Research source -
Wrap a rubber band around the lock before twisting. Since the lock is so small, it can be hard to grab onto. Make it easier by wrapping a rubber band around the lock without getting it stuck in the groove (this might take a few tries). Hold the lock steady, and turn the pump counterclockwise. [4] X Research source -
Run the pump under hot water while turning it counterclockwise. Occasionally, body wash can get into the mechanism and cause it to get stuck. If you’re still having trouble, run hot water over the pump while holding the lid lock steady and twisting the top counterclockwise. -
Contact Native’s support center for help if needed. If your bottle just won’t open, email Native at support@nativecos.com to get help or request a refund. [5] X Research source Native is aware of the issue with their pumps and is currently trying to change the design.
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Tips
- Once you open the pump, press down on it quickly a few times to “prime” it for use.Thanks
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About This Article
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- "I had tried opening it for about 10 minutes and was about to send it back. I whipped out wikiHow and asked how to open it. Within 30 seconds of trying I opened it!" ..." more
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"I had tried opening it for about 10 minutes and was about to send it back. I whipped out wikiHow and asked how to open it. Within 30 seconds of trying I opened it!"
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