How to Prime a Keurig Coffee Maker

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You may get a "Prime" error message on your Keurig machine when water fails to come out of the reservoir. There are several reasons water may not be coming through. The reservoir could be out of alignment, your reservoir could be dirty, or there could be debris clogging the needle. These are all easily fixed by cleaning your Keurig machine and testing it with a water only brew cycle.

Method 1
Method 1 of 3:

Cleaning the Water Reservoir

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  1. You may be getting a "prime" error on your machine due to a dirty water reservoir. Simply unplug the machine and then pull the detachable water compartment upward to remove it from the coffee maker.
    • If you have a water filter attachment in your water reservoir, remove it, and set it aside. [1]
  2. Submerge a non-abrasive cleaning cloth in cold water and then wring it out to remove any excess liquid. Scrub the interior walls first and then clean around the outlets on the inside and outside of the reservoir. This helps to remove the calcium build-up from inside the water reservoir.
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  3. This helps to avoid lint from tea towels getting trapped inside the reservoir. Place the reservoir on the bench or a dust-free surface to dry. [2]
    • Microfibre cloths work well for removing dirt and calcium build-up.
    • Continue to scrub the water reservoir until all the visible signs of dirt are gone.
  4. Once your reservoir has dried, slot it back into your Keurig machine. If you have a water filter attachment, place it in the reservoir before you put the reservoir back. Check that the reservoir is sitting securely in place.
    • If the reservoir feels wobbly, take it out and then slot it into the machine again. If the reservoir isn’t seated correctly in the coffee machine, it won’t work.
  5. This helps to flush any dirt or calcium build-up out of the machine. Fill the reservoir with water to the "max" line. Do not overfill the reservoir, as this can cause the water to overflow and damage the coffee maker. Turn your machine, place an empty mug on the tray to catch the water, and then press brew. [3]
    • Empty the water from the mug between each cycle.
    • Do not use a portion pack while you are flushing the machine with the water-only cycles.
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Method 2
Method 2 of 3:

Removing Debris from the Needles and Holder

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  1. [4] This avoids the risk of injury or electrocution. Make sure to turn the power off before you take the plug out of the power connection.
  2. Lift the handle of the machine up to expose the portion pack holder. Hold the coffee maker steady in 1 hand and use your other hand to pull the portion pack holder out of the machine. [5]
    • The portion pack is sometimes called the “K-cup”.
  3. Tightly hold the portion pack holder with 1 hand, and use your other hand to pull the funnel out of the holder.
    • The funnel tends to be wedged firmly in the portion pack holder. Pull firmly on the funnel to extract it from the holder.
  4. Use the point of the paper clip to scrape around the interior walls of the portion pack holder. This will help to dislodge any debris that may be stuck to the walls.
  5. The force of the water will help to remove any debris that were dislodged by the paperclip. Keep the holder and funnel under the water until all the visible dirt is gone.
    • Avoid using very hot water, as this can melt the plastic parts in the holder and funnel.
  6. This avoids any lint getting stuck in the machine. Place the holder and funnel on the bench for 1 hour to dry. Check that they are completely dry before you proceed with the cleaning process.
  7. Push the funnel back into the coffee maker. Check that it sits securely in the holder and can’t wobble around. Place the connected holder and funnel back into their original position in the coffee machine. Line up the slots on the sides of the holder and the hole in the machine, and then push the holder back into the coffee maker.
    • Leave the handle open after you have placed the holder and funnel back in the machine. This makes it easier to access the entrance needle.
    • The holder will snap into place when it is correctly inserted into the coffee machine.
  8. Look underneath the brewers head for a small entrance needle. Avoid touching the entrance with your hands, as the needle is sharp. Straighten a paper clip and use the point to push out any debris that are obstructing the needle.
    • If you can’t see the brewers head, check that the handle is lifted.
  9. Fill the reservoir up to the “max” line with water, and place a mug on the tray. Press brew to run a water-only cycle. This helps to remove any remaining debris from the machine.
    • Don’t place a portion pack in the machine when you run the water-only cycle.
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Method 3
Method 3 of 3:

Cleaning Filter Screen

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  1. This helps to reset the machine and removes any risk of electrocution.
  2. Hold the sides of the water reservoir and pull it upwards. This will expose the base of the reservoir. Pour out any remaining water from the reservoir into the sink.
    • If you have a water filter attachment, remove it before pouring out the water.
  3. On the base that holds the reservoir, there is a small opening. This opening is called the base port. Use the damp cloth to gently clean the port and remove any debris.
    • Microfibre cloths work well for this, as the fibres trap the dirt and debris.
  4. There is a mesh screen filter over the top of the water reservoir. Hold this mesh under streaming water. The running water will help to push any debris out of the mesh.
    • Leave the mesh under running water until all the debris have been cleared from the filter.
  5. Empty the water out of the reservoir and fill it with fresh water from the tap. This stops the debris from the mesh getting pushed through the machine.
  6. If you have a water filter attachment, place it in the reservoir before you place the reservoir on the base. Make sure that the water reservoir sits securely on the base of the machine.
  7. Place a mug on the tray and ensure that there is no portion pack in the coffee maker before you press brew. This helps to flush any dirt or debris out of the coffee maker.
    • Empty the cup between each brew cycle.
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Expert Q&A

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  • Question
    How can I prime a Keurig with vinegar?
    James Sears
    House Cleaning Professional
    James Sears leads the customer happiness team at Neatly, a group of cleaning gurus based in Los Angeles and Orange County, California. James and the team have nine years of experience and offer green cleaning, interior and exterior window washing, and general apartment cleaning services. He provides transformative cleaning experiences by reducing clutter and renewing your home environment. James is a Trustee Scholar at the University of Southern California.
    James Sears
    House Cleaning Professional
    Expert Answer
    All you have to do is fill the reservoir with vinegar and let brew in the machine with the power on for 30 minutes. After that, run the machine with some fresh water to flush it out.
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    Not Helpful 2 Helpful 0
  • Question
    I cleaned everything out, but it still says prime. What do I do?
    Community Answer
    Unplug the machine. Remove the reservoir and any loose accessories. Turn the machine upside down and hit the bottom of the machine. This will dislodge any internal air bubbles that are causing the 'prime' error. Return the machine to the upright position. Insert the reservoir and accessories. Turn on and it should be ready to go.
    Thanks! We're glad this was helpful.
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    Not Helpful 32 Helpful 82
  • Question
    What do I do if my Keurig won't draw water?
    Community Answer
    It could be the water pump is burnt, try restarting the cycle first. Sometimes it takes time.
    Thanks! We're glad this was helpful.
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    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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    Not Helpful 15 Helpful 27
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      References

      1. ↑ https://www.youtube.com/watch?v=10pnJc--9kE
      2. ↑ https://www.youtube.com/watch?v=10pnJc--9kE
      3. ↑ https://www.youtube.com/watch?v=10pnJc--9kE
      4. ↑ James Sears. House Cleaning Professional. Expert Interview. 28 August 2019.
      5. ↑ https://tiphero.com/the-most-effective-way-to-clean-your-keurig
      6. ↑ James Sears. House Cleaning Professional. Expert Interview. 28 August 2019.

      About This Article

      Article Summary X

      If you’re getting the “Prime” error message on your Keurig, first try removing the water reservoir and reinserting it in case it’s out of alignment. If that doesn’t help, unplug your machine and pour out any water in the reservoir. Clean the inside of it with soapy water to remove any calcium build-up. Refill and reinsert it, then plug the machine back in and run it without a K-cup to flush out any leftover calcium build-up. If you’re still getting the “Prime” error message, you may need to clean the needle and K-cup holder. Lift the handle on your Keurig, then pull out the K-cup holder. Separate the funnel from the holder and use a paperclip to clean out any debris stuck inside each piece. Rinse both pieces under running water, then reassemble them and put them back in your machine. Next, locate the needle underneath the brewing head and carefully use a paperclip to push out any debris stuck inside. Finally, run a water-only cycle to flush out any remaining debris. For more tips, including how to remove debris from the needles and holder of the coffee maker, scroll down.

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