Q&A for How to Check AirAsia Bookings

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Is my AirAsia "travel itinerary" my e-ticket?

Community Answer

Your travel itinerary is a summary of your flight details. It can presented as proof of booking in lieu of a physical copy of the ticket.

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Question

I gave the wrong email by mistake. How can I get my travel itinerary?

Community Answer

Contact the company using one of the methods provided on AirAsia's contact page and let them know about your mistake. They should be able to send you another confirmation email without any trouble.

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Question

It's been several hours and I still haven't received a confirmation email. What should I do?

Community Answer

Contact an AirAsia representative and inform them of the situation. They should be able to verify the status of your booking and send out another email containing the relevant flight details.

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Question

How can I change my flight date or departure time?

Community Answer

All booking details can be modified or canceled through the user portal on AirAsia's official website. Just sign up for an account and make any necessary changes through your personal account settings. You can also call the company directly. Check AirAsia's website for a directory of call centers to find one that can help you handle your flight details.

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Question

How can I get a copy of my ticket?

Community Answer

AirAsia's flight booking system is "paperless," meaning it's all done online. You should be able to look up your ticket at any time through the AirAsia website or using the link provided in the confirmation email you receive upon booking the flight.

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Question

How do I print a ticket for a booked flight?

Community Answer

Select the "print" option at the top of the page once you've accessed your bookings or travel itinerary in your confirmation email and print out the flight confirmation details.

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Question

I forgot my booking number. How do I find it again?

Community Answer

All booking details are available in your account summary on the AirAsia website or in the travel itinerary attachment you should have received in your flight confirmation email.

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Question

I've booked a flight but have not received any confirmation email or flight details. Please help.

Community Answer

This is a problem for AirAsia's support department. You can contact them through AirAsia's online help page .

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Question

How can I check my flight confirmation for tomorrow?

Community Answer

You can use the confirmation email to check in online. You can also use the confirmation number that they sent you to go online and check your flight confirmation.

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Question

Booked a flight using Kiwi.com, how can I confirm my booking from Air Asia?

Community Answer

Usually they send emails so check your inbox (and spam if it's not there) and after making sure they didn't send booking details, then call them via contact details found on their website. If you cannot find anyone and your booking didn't work, visit your local airport for help.

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Question

I gave the wrong email by my mistake. How to get my itenerary booking?

Community Answer

You can call the airline on the bookings number they've provided on your booking.

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Question

Is both a flight ticket and travel itinerary the same thing?

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Community Answer

No. It is not the same thing. You can send the travel itinerary to your family and friends. It will indicate the travel schedule. You will need the ticket or boarding pass to get on the plane.

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