Q&A for How to Contact TikTok

With most social media platforms, you can reach out via direct message through their support page. Go to TikTokApp.com/contact and find out how to get contact from there.

Yes you can. To do so, go to your profile, then click on your display name at the top, then tap on "Add account". Or you can add an account in TikTok settings.

No, not unless you are part of TikTok Creators. This requires that the user be 18 and older and have a certain follower count. TikTok Creators members get opportunities to be sponsored by major companies. Also, anyone can create a business account to advertise on the TikTok platform.

You should report the account. Unfortunately, you won't be able to get their account deleted (or the videos on it) but they need to clarify they aren't you on their account.

In an effort to protect children’s privacy, certain features have been disabled for those under the age of 16. Those who are 13 and older can upload videos to the platform still. If you still can’t comment, then see if you may have entered your birthday incorrectly. Contact TikTok to fix that.

You can contact "privacy at tiktok.com" with the username of the child's account. If the user is under the age of 13, they are not allowed to register an account per the terms of service.

Since the user is under the age of 13, contact "privacy at tiktok.com". TikTok has strict age requirements following a settlement by the FTC back in February 2019. Users under the age of 13 are directed to a separate experience, where they can watch videos in restricted mode while making their own content that they can export to their device. If you want the account removed, contact "privacy at tiktok.com".

Because of changes to privacy laws, many accounts were deleted in February 2019. Unfortunately, if you cannot access your account, there is no real way to delete it.

TikTok only gives verification badges to well-known individuals in the TikTok and internet community. For example, because Charli D'Amelio is also known outside of TikTok and even got media coverage, she has account verification to prevent other users from trying to impersonate her. Since the verification criteria have changed several times, you may find users with account verification that get very few likes now. If you are a well-known business trying to get verification for your business account, you can contact TikTok's advertising/partner team at "info at tiktok.com".

TikTok may have deleted her account (you can contact them to ascertain this), in which case your daughter will need to start a new one.

Extract the SIM card from your cell phone using a SIM ejector tool. Place it into another cell phone. Try logging into TikTok again. If your phone does not have a SIM card, you should visit your carrier to see if you can get the number transferred to a different cell phone. While you are at it, consider getting a new cell phone and/or registering an email address as well.

Unfortunately, TikTok does not give much detail about why the account was removed. You can review the community guidelines to see if your child was doing something they were not supposed to be doing. There is also a strictly enforced minimum age requirement, and if TikTok learns that the user is under 13, then they will have to delete information from their platform to comply with applicable laws (including COPPA and GDPR).

Delete and reinstall the app, then sign up, ensuring that your birthday is correct. If that does not work, then it probably means that someone using your IP address was banned from the platform, in which case you will have to try creating an account from a different location.

Try to remember which email or phone number you used. You can also try logging in with the username of the account you used. To prevent this situation from happening again, it is recommended that you keep your account information up to date.

Ensure that you have a phone number or email address registered in your account settings. Then, see if you meet the minimum age requirements. If all checks out, then it is likely that live streaming is unavailable in your region.

Check your "Account updates" in your notifications to see if there are any appeal options. Unfortunately, some bans are not appealable or reversible. Because live streaming is one of those features that has a lot of potential to abuse, and because live streams are not saved when they are ended, TikTok limits those who can live stream to 1000 fans or more. If your account is permanently banned from live streaming, then unfortunately, you probably will not be able to live stream ever again. You can still use other live streaming apps, like live.me and YouTube Live, to reach your audience.

Reports of community guidelines violations should be sent through the "Report" feature. To do so, go to the account, video, or sound that you think violates these guidelines, click on the triple dots, then click on "Report". TikTok will only remove audio, videos, or accounts if they violate community guidelines.

If you were banned from TikTok, you would have an appeal option. You go into the app, log in with your account, and submit your appeal from the "Notifications" tab. If, after review, TikTok determines that you did violate community guidelines or their terms of use, then you will be logged out and your account will be deleted permanently. Otherwise, your account will be restored.