Q&A for How to Reconnect Candy Crush to Facebook

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Question

Why am I unable to connect to Facebook?

Community Answer

Maybe you have used the wrong account or wrong email. You can always reset it.

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Question

I have tried uninstalling Facebook and Candy Crush app, but it still won't connect to Facebook, thus losing my progress. What should I do?

Community Answer

Check your Facebook app settings. You might have disabled or blocked it before.

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Question

Why does the game keep resetting my progress back to level one?

Community Answer

Your Facebook account was not connected, or if it was, it might have been deactivated. Check if you are online, since playing offline does not keep progress.

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Question

Even though I won't lose my levels, will I lose all my boosters?

Community Answer

In my experience, yes, you will lose your boosters.

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Question

I can't get Candy Crush to sync with Facebook on my Kindle Fire. What do I do?

Community Answer

This has happened to me a couple of times with my Kindle Fire. There are fixes that require uninstalling and reinstalling the app, but you'll lose your boosters. If you're patient, they usually fix the bug within a few days, you don't have to do anything.

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