Q&A for How to Request a Ride on Uber

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How do we order a larger car?

Community Answer

There is an option in the app for Uber XL, which is an SUV/minivan that can seat at least 6 people.

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Question

How do I change the time of my scheduled appointment?

Community Answer

Go to "Your Trips" in the menu, then select "Upcoming Trips." You can then cancel the scheduled trip and reschedule for the new time.

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Question

How do I know if they have my correct credit card number?

Community Answer

In your Uber app, there is a list of expired cards and your current card. If your credit card information is wrong, when you try and authorize your payment, it will decline, and you will have to enter your information again, or enter a new credit card.

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Question

Can I book an Uber ride using a telephone number? Does Uber have a telephone number?

Christopher

Top Answerer

No. Uber allows reservations through their apps on iPhones and Androids, as well as Windows. They have no telephone number that will allow you to schedule a ride.

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Question

Is the price the same for one person as for two?

Christopher

Top Answerer

On Uber, there is no "per person" charge. Therefore, the price will be the same for one person as for a party of two or more. However, if you need a ride for more than 4 people, try to schedule an UberXL, as these can get up to 6 people to ride (these will have a little higher cost).

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Question

How far in advance should I book a ride?

Community Answer

You can request a ride up to 30 days in advance.

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Question

Can I pay with cash or a credit card?

Community Answer

All payments are made by credit card through the phone application service. You must add your credit information first, in order to be able to use the application.

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Question

How do I book a cab if I have no internet connection or Wifi?

Community Answer

Use your phone data service. If you don't have any data access on your phone plan, than you are out of luck and can't use this service in any way. Call your local cab company instead, or ask a neighbor or friend to assist instead.

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Question

I own a bar in Arizona. I often have requests from customers to call them a cab, or call Uber. I do not own a 'smart phone' (I know, I'm old school). Is there a simple phone number I can use to call for an Uber ride?

Community Answer

Uber is a smart phone app where you can track where your ride is. A simple phone number will not work, but if you're still old school, there is nothing wrong with calling your regular taxi service.

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Question

How do I inform the driver that I am disabled and have a service dog?

Community Answer

You can use the "Contact" feature when booking an Uber. It's also worth noting that Uber has a service with specially-trained staff for people with disabilities and accompanying pets; you can select this option for your ride by swiping right on the Uber selection section until you arrive at the "Assist" option.

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Question

What do I put in the top box first - my location or destination?

Community Answer

You need to specify your current location first. The destination can be added at that point as well, or later when the car is on its way.

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Question

Can I schedule hours ahead, or do I request a car when I want to leave?

Community Answer

You request a car a few minutes before you want to leave.

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Question

How much will it cost?

Community Answer

Uber costs are demand based, so if there is more demand and less vehicles, you will be asked to agree to a higher price - generally 1.5 percent more than the going rate. If you do a Fare Quote, it will give you a general estimate of your cost for the ride.

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Question

At what point will my card be charged?

Community Answer

Your card will be charged at the end of your ride. You will get the final balance on your mobile device, and you click "Pay Now." You may add a tip as well.

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Question

How can I get a quote without ordering?

Christopher

Top Answerer

It's possible. Set your pickup and destination and only press the Confirm Uber button ONCE. Look at the prices underneath each of the services available. You will have more than enough chances to back out of the process before your card is billed (enough so that you can check without ordering).

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Question

How do I advise a gate code?

Christopher

Top Answerer

Uber drivers don't need your gate code. And not only that, but the only people allowed past security (where the gates are) are ticketed passengers, which your driver will not be. If there is more than one interconnected terminal, you can tell them you are in terminal (letter) or inside the gates of (plane branding name), but there is no need to report an exact gate number.

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Question

Can I use Uber for a ride from the Orlando airport to my vacation home in Winter Garden, FL?

Christopher

Top Answerer

Yes. There is no cap as to where an Uber driver is (and isn't) allowed to go.

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Question

If our pickup is at an airport, what happens if the plane is late or baggage delivery takes longer than expected?

Christopher

Top Answerer

If things happen and you need more time, you can request your ride later as soon as you can reach the pickup location.

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Question

Can I schedule a pickup and pay for someone else?

Community Answer

Yes, but you can only schedule one trip at a time, so you will have to wait for that trip to end before you can schedule another for yourself.

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Question

Will luggage be allowed inside UberX?

Christopher

Top Answerer

UberX are smaller vehicles than most vans, but still should fit 2 - 3 luggage pieces as well as up to 4 passengers. It is expected that luggage should be allowed inside of an UberX. However, if you have too much luggage once the driver tries to stow the luggage away in the trunk/vehicle for the ride, the driver can cancel on you. If you are riding by yourself, some luggage can go in the trunk and more luggage in the back seat, but keep in mind your transportation route's policy with respect to luggage.

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Question

Is there a higher charge for booking a ride in advance?

Community Answer

No, but if there is an extra premium due to higher demand at the time of your pickup, you will be notified by an alert.

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Question

How do I schedule an UberXL in advance?

Community Answer

If the app does not shown an option for UberXL in advance, it is not available for advance scheduling. This is area and time dependent.

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