Q&A for How to Reset a Kindle

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Question

My Kindle won't display images on websites. Can I fix this?

Community Answer

Check your Silk browser settings and make sure images are turned on. If images are turned on but still won't display, a soft reset might fix this problem.

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Question

Why is my Kindle showing a different language?

Community Answer

Your Kindle is set to a different language. You can change it in your settings.

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Question

My Kindle Fire shows a blank screen and doesn't respond to any buttons or touches. What should I do?

Community Answer

Try holding the power button -- a battery should show up. If it does, that means you need to charge your Kindle. If the battery doesn't show up, go ahead and plug the Kindle in for an hour or so before repeating the same step. If the screen is still blank, your Kindle may need to be replaced.

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Question

My Kindle is only showing a few pages in each book. How do I fix this?

Community Answer

Check for Kindle updates, then perform a soft reset as described above. If this only happens with books in a certain format, try converting to a different format, or deleting and redownloading the books. If nothing works, contact Amazon support.

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Question

How do I reset a 5th generation Kindle Fire?

Community Answer

Hold the power button for at least 40 seconds, then release. Wait for the charge indicator light to come on, then press the power button again.

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Question

I forgot my password, what do I do?

Community Answer

If you forgot your Amazon account password, visit the Amazon website on another device and click the "Forgot my password" link. If you forgot the passcode you enter when you start up the device, perform the factory reset as described in this article. This will delete your data, but anything in "Your Kindle Library" can be redownloaded once you re-register the device with your Amazon account.

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Question

What should I do if my Kindle is not charging?

Community Answer

First, check to make sure that your Kindle is the problem and not the outlet by plugging the charger into another outlet. If the Kindle still doesn't charge, then I would contact Amazon's customer service department so they can recommend the next step for you.

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Question

I have a virus on my Kindle Fire Tablet 2nd Generation. I do not have a volume button on this model. What can I do?

Community Answer

Try a hard reset or a factory reset. The instructions on how to do this are written above.

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Question

Why doesn't my Kindle accept my password?

Community Answer

You're probably typing the wrong password.

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Question

What do I do if my Kindle is stuck on a page and doesn't respond to tapping?

Community Answer

Try soft-resetting your Kindle by holding the power button for approximately 20 seconds and releasing it. The device should reboot and show loading screen. If the problem persists, there is a possible issue with your Kindle (memory problem, electronic malfunction, screen, etc.) and you should use a repair service.

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Question

Why won't my Kindle switch to the front screen when I touch it?

Community Answer

You may have to press the on/off button. If this does not work, try charging the device and then try again.

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Question

How do I reset a Kindle 4th to factory status?

Community Answer

Backup all your files and data from your Kindle. Then, go to "Options"-"Settings" and select "Reset". Then wait for a few minutes for Kindle to reset.

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Question

What if the search function isn't working on my Kindle?

Community Answer

Try a manual reset or try searching for it online if you don't have the original manual.

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Question

Goodreads is not coming up. Should I reset it?

Community Answer

Yes.

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Question

Why does my Kindle beep after 30 minutes?

Community Answer

You might have a timer set on your device. Check your stopwatch or clock app and turn the timer off.

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Question

What do I do if my Kindle is frozen and I can't restart it?

Susan Williams

Community Answer

Just hold the start button of your Kindle for 20-30 seconds. It will force a shut down. After few minutes you will see that you kindle start working again. If you face the problem again, contact Kindle Support.

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Question

After a factory reset, I cannot register my Kindle. What can I do?

Community Answer

You should contact Amazon support. They should be able to talk you through registering it.

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Question

How do I create a backup of my e-books?

Community Answer

Try connecting it to laptop/computer via USB cable and open Explorer. Then open the correct files and copy and paste the documents related to the books to another file.

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