Q&A for How to Reset a Kindle

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  • Question
    My Kindle won't display images on websites. Can I fix this?
    Community Answer
    Check your Silk browser settings and make sure images are turned on. If images are turned on but still won't display, a soft reset might fix this problem.
  • Question
    Why is my Kindle showing a different language?
    Community Answer
    Your Kindle is set to a different language. You can change it in your settings.
  • Question
    My Kindle Fire shows a blank screen and doesn't respond to any buttons or touches. What should I do?
    Community Answer
    Try holding the power button -- a battery should show up. If it does, that means you need to charge your Kindle. If the battery doesn't show up, go ahead and plug the Kindle in for an hour or so before repeating the same step. If the screen is still blank, your Kindle may need to be replaced.
  • Question
    My Kindle is only showing a few pages in each book. How do I fix this?
    Community Answer
    Check for Kindle updates, then perform a soft reset as described above. If this only happens with books in a certain format, try converting to a different format, or deleting and redownloading the books. If nothing works, contact Amazon support.
  • Question
    How do I reset a 5th generation Kindle Fire?
    Community Answer
    Hold the power button for at least 40 seconds, then release. Wait for the charge indicator light to come on, then press the power button again.
  • Question
    I forgot my password, what do I do?
    Community Answer
    If you forgot your Amazon account password, visit the Amazon website on another device and click the "Forgot my password" link. If you forgot the passcode you enter when you start up the device, perform the factory reset as described in this article. This will delete your data, but anything in "Your Kindle Library" can be redownloaded once you re-register the device with your Amazon account.
  • Question
    What should I do if my Kindle is not charging?
    Community Answer
    First, check to make sure that your Kindle is the problem and not the outlet by plugging the charger into another outlet. If the Kindle still doesn't charge, then I would contact Amazon's customer service department so they can recommend the next step for you.
  • Question
    I have a virus on my Kindle Fire Tablet 2nd Generation. I do not have a volume button on this model. What can I do?
    Community Answer
    Try a hard reset or a factory reset. The instructions on how to do this are written above.
  • Question
    Why doesn't my Kindle accept my password?
    Community Answer
    You're probably typing the wrong password.
  • Question
    What do I do if my Kindle is stuck on a page and doesn't respond to tapping?
    Community Answer
    Try soft-resetting your Kindle by holding the power button for approximately 20 seconds and releasing it. The device should reboot and show loading screen. If the problem persists, there is a possible issue with your Kindle (memory problem, electronic malfunction, screen, etc.) and you should use a repair service.
  • Question
    Why won't my Kindle switch to the front screen when I touch it?
    Community Answer
    You may have to press the on/off button. If this does not work, try charging the device and then try again.
  • Question
    How do I reset a Kindle 4th to factory status?
    Community Answer
    Backup all your files and data from your Kindle. Then, go to "Options"-"Settings" and select "Reset". Then wait for a few minutes for Kindle to reset.
  • Question
    What if the search function isn't working on my Kindle?
    Community Answer
    Try a manual reset or try searching for it online if you don't have the original manual.
  • Question
    Goodreads is not coming up. Should I reset it?
    Community Answer
    Yes.
  • Question
    Why does my Kindle beep after 30 minutes?
    Community Answer
    You might have a timer set on your device. Check your stopwatch or clock app and turn the timer off.
  • Question
    What do I do if my Kindle is frozen and I can't restart it?
    Susan Williams
    Community Answer
    Just hold the start button of your Kindle for 20-30 seconds. It will force a shut down. After few minutes you will see that you kindle start working again. If you face the problem again, contact Kindle Support.
  • Question
    After a factory reset, I cannot register my Kindle. What can I do?
    Community Answer
    You should contact Amazon support. They should be able to talk you through registering it.
  • Question
    How can I fix my Kindle passcode, which is all numbers and no letters?
    Snakey006550
    Top Answerer
    Enter your current passcode, go to Settings > Security & Privacy > Lock Screen Passcode, and change it. If you forgot the passcode, enter the wrong one multiple times until a reset option appears. If no reset option appears, restart your Kindle by holding the power button for 40 seconds, then try again. If still locked out, perform a factory reset by holding the Power and Volume Down buttons until the recovery screen appears, then select Wipe Data/Factory Reset. This will erase everything.
  • Question
    Why won't my Kindle book move to the next page?
    Snakey006550
    Top Answerer
    If your Kindle book won’t move to the next page, try these steps: tap or swipe again to ensure you're doing it correctly, restart the Kindle by holding the power button for 40 seconds, check if the screen is damaged or unresponsive, open another book to see if the issue is with that specific file, delete the book and download it again from your library, and update the Kindle in Settings > Device Options > Update Your Kindle if an update is available.
  • Question
    How can I fix my Kindle Fire if parental controls are checked and 'greyed' out, even after I've tried soft and hard resets?
    Snakey006550
    Top Answerer
    If parental controls are stuck and won’t turn off, try entering the parental control password in Settings > Parental Controls. If you forgot it, enter the wrong password multiple times until a reset option appears. You can also go to Settings > My Account > Deregister, then sign back in. If nothing works, go to Settings > Device Options > Reset to Factory Defaults. This will erase all data, so back up anything important first.
  • Question
    I reset my Kindle and chose English. Now it's asking me to choose between the United Kingdom or United States. I'm in Australia; which should I select?
    Snakey006550
    Top Answerer
    You can choose either the United Kingdom or United States since Australia is not listed. Select the United States if you use the Amazon US store, or the United Kingdom if you prefer the Amazon UK store. The US store typically has more content.
  • Question
    How can I factory reset my 2011 Kindle Touch without entering a password?
    Snakey006550
    Top Answerer
    Hold the power button for 40 seconds to restart. Go to Menu > Settings > Reset to Factory Defaults if you can access settings. If locked out, try entering 111222777 or resetmykindle as the password. If that doesn’t work, hold the Power and Home buttons simultaneously until the screen flashes, then select Factory Reset.
  • Question
    How do I change the name on a Kindle that my friend gave me?
    Snakey006550
    Top Answerer
    Go to Settings from the home screen, tap My Account or Your Account, and select Deregister to remove your friend's account. Then, sign in with your own Amazon account, go to Settings > Device Options > Change Your Device Name, and enter a new name. Your Kindle will now be registered under your name.
  • Question
    What should I do if my Kindle says "Empty Battery"?
    Snakey006550
    Top Answerer
    If your Kindle shows "Empty Battery," connect it to a wall charger (preferably the original), and plug it into a working outlet. Let it charge for at least 30 minutes without turning it on. After charging, hold the power button for about 40 seconds to restart the device. If it doesn’t turn on, leave it charging for a few hours and try restarting again. If the problem persists, the battery might need replacement or professional service. Contact Amazon support for further assistance.
  • Question
    How can I factory reset an old Kindle D00701 when all recommended efforts have failed?
    Snakey006550
    Top Answerer
    If your Kindle D00701 won’t factory reset, try these steps: hold the power button for 40 seconds, then release and turn it on; charge it fully for a few hours and try again; go to Settings > Device Options > Reset to Factory Defaults; hold the power and home buttons together for 40 seconds, then restart; some Kindles have a recovery menu—try holding the power and volume down buttons while turning it on. If nothing works, contact Amazon Support for help.
  • Question
    My Kindle Fire scrolls endlessly with hundreds of cache numbers and blocks. What should I do?
    Snakey006550
    Top Answerer
    Try these steps: Hold the power button for 40 seconds, then release and turn it back on. Charge it for at least an hour, then try restarting. Hold the power and volume up buttons together until the recovery screen appears. Use the volume buttons to select wipe cache partition, then restart. If the issue continues, go to recovery mode and select wipe data/factory reset (this will erase everything). If nothing works, the device may need repair.
  • Question
    What should I do if I hold the power button and my Kindle turns off after a few seconds?
    Snakey006550
    Top Answerer
    Try these steps: 1. Charge it for at least an hour, then try again. 2. Hold the power button for 40 seconds, then release and turn it on. 3. If the power button feels stuck, press it gently a few times. 4. Try a different charger and cable. 5. If it turns on briefly, go to Settings > Device Options > Reset to Factory Defaults. 6. If nothing works, the battery or power button may need repair.
  • Question
    Can I search my husband's history if he reset his Kindle to factory settings?
    Snakey006550
    Top Answerer
    All local data, including browsing history and downloads, would be erased. However, you can still check his Amazon account under "Manage Your Content and Devices" for purchased items. Look under "Your Orders" for past purchases, and check Amazon Cloud for saved content. If he used a browser or app linked to an account, the history might be stored there. If the Kindle was fully reset and removed from the account, local history is gone.
  • Question
    How can I prevent my child from deleting their Kindle account and using mine?
    Snakey006550
    Top Answerer
    To stop your child from deleting their account and using yours on the Kindle: 1. Go to Settings > Parental Controls and set a password to block changes. 2. In Settings > Profiles & Family Library, create a child profile and set it as default. 3. In Parental Controls, block access to settings to prevent account switching. 4. Set a PIN on your profile to keep it locked. 5. In the child profile settings, disable the option to exit Amazon Kids. This will keep your child in their profile and prevent them from switching to yours.
  • Question
    How can I change my Kindle from displaying text in white on black to black on white?
    Snakey006550
    Top Answerer
    If your Kindle is displaying text in white on a black background (dark mode) and you find it difficult to read, you can switch back to black text on a white background: Tap the top of the screen to open the menu. Select "Aa" or "Font" to open the display settings. Look for the "Page Color" or "Themes" section. Choose "White" or the option for black text on a white background. If the issue persists, check the Accessibility settings to ensure features like "Invert Colors" are not enabled. This should resolve the problem and make reading more comfortable.
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