Q&A for How to Write a Business Letter to Customers

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  • Question
    How do I write a letter to my customer about tax added in bills?
    Community Answer
    Follow the structure of a formal letter to write to your customer about tax added in bills.
  • Question
    How do I write a refusal letter about a damaged laptop?
    Community Answer
    Explain clearly, politely, and firmly the reasons you are refusing to fix or replace the damaged laptop. Thank them for their business and offer a number where they can reach you.
  • Question
    How do I write a letter to my customers that I can no longer accept their business?
    Community Answer
    Write something like, "I'm sorry" first. Then say that because of circumstances, you can't accept their business anymore.
  • Question
    How do I write a letter to my customers about our company changing its company name?
    Community Answer
    Say something like: "We're going to change the of our business name to ----------. This better reflects the direction our company is now taking and is also in recognition of our larger team able to provide you with the best possible service. Please find enclosed our new fridge magnet and calendar as gifts to help you to remember our new name. New name but the same wonderful attention to your needs. Bob the CEO."
  • Question
    How do I dissolve a relationship with a client?
    Community Answer
    Simply write to them telling them why you want to dissolve the relationship and wish them the best.
  • Question
    How do I write to my customers notifying them of a single point of contact in my company?
    Community Answer
    Reach out to that person, or try to improve your business letter with another paragraph. The more informative the better.
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