How to Recover an HP Laptop

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If Windows is unable to start up properly on your HP computer, you can perform a system recovery using HP Recovery Manager or recovery media. This wikiHow article will show you simple ways to use HP's recovery tools to reset your desktop or laptop computer.

Method 1
Method 1 of 4:

Without Erasing Your Files

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  1. The Windows Start menu is in the lower-left corner of the taskbar.
  2. The Power icon has a circle with a line through the top. It's in the leftmost column of the Windows Start menu.
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  3. This will turn off your computer.
  4. This includes all USB devices, printers, and external hard drives.
    • Don't disconnect the power cable.
  5. After you have disconnected all devices, except the power cable, press the power button to reboot your laptop.
  6. After Windows completely boots up, click the Windows Start menu in the taskbar, again.
  7. This will display a list of applications that match your search.
  8. This will launch the HP Recovery Manager.
    • You may be asked to type the administrator's password to continue.
    • An user account control window may ask if you want to allow the HP Recovery Manager to make changes to your system. Click "Yes". [1]
  9. It's the second option under the 'Help' column on the left. This will launch Windows System Recovery.
  10. It will take a few minutes for your computer to get things ready.
  11. This is a list of apps that will be removed in the recovery process. Many of these apps can be reinstalled from the Windows Store, some will need to be reinstalled from the internet or installation discs.
  12. If you recently upgraded to Windows 10, you will not be able to undo the upgrade and go back to a previous version of Windows.
  13. This will remove all the apps and programs that didn't come pre-installed on your laptop. It will reinstall Windows and restore it to it's default settings. This process may take a few hours.
    • Warning: Once the recovery process is finished, it cannot be undone. This will permanently restore Windows to it's default settings.
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Method 2
Method 2 of 4:

Full System Recovery

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  1. The Windows Start menu is in the lower-left corner of the task bar.
  2. The Power icon has a circle with a line through the top. It's in the left most column of the Windows Start menu.
  3. This will turn off your computer.
  4. This includes all USB devices, printers, and external hard drives.
    • Don't disconnect the power cable.
  5. After you have disconnected all devices, except the power cable, press the power button to reboot your laptop.
  6. After Windows completely boots up, click the Windows Start menu in the task bar, again.
  7. This will display a list of applications that match your search result.
  8. This will launch the HP Recovery Manager.
    • You may be asked to type the administrator's password to continue.
    • An user account control window may ask if you want to allow the HP Recovery
  9. It's the third option under the 'Help' column on the left.
  10. Your computer will restart, and boot up into the Windows Recovery Environment.
  11. It's the third option after your computer boots up into the WIndows Recover Environment. It's next to the icon of a wrench and screwdriver.
  12. It's the second option in the Troubleshoot menu. It's next to an icon of a wrench.
  13. If you already backed up the files you want to keep, click the radial button next to "Recover without backing up your files". If you have not backed up your files, use the following instructions:
    • Click the radial button next to "Back up your files first (recommended)" and click "Next".
    • Select "Auto Selection" or "User Selection" and click "Next". Auto Selection will automatically select files to back up by category. User Selection will allow you to manually select the files and folders you want to back up. Click Next when you are finished.
    • Select which files and folders, or file categories you want to back up and click "Next"
    • Insert a flash drive or external USB drive. This will be the drive you use to backup your files. You can also use a writable CD or DVD.
    • Select the drive you just inserted and click "Next".
    • Click "Next" to backup your files to the selected drive.
    • Remove the USB drive or disc and click "Next". You will return to the recovery manager. You can now click "Recover without backing up your files" and click "Next".
  14. The System Recovery screen informs you of the System Recovery process. It will reformat the drive and restore the laptop to its factory settings. You will see a checklist of the System Recovery process. The checkboxes will check automatically as the process completes.
  15. This will install any software that came pre-installed on your system and restart the computer. This process may take a while and your computer will restart a few times. Once your computer fully restarts, you will need to go through the process of setting up Windows again.
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Method 3
Method 3 of 4:

Creating a Media Recovery Drive

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  1. The Windows Start menu is in the lower-left corner of the taskbar.
  2. The Power icon has a circle with a line through the top. It's in the leftmost column of the Windows Start menu.
  3. This will turn off your computer.
  4. This includes all USB devices, printers, and external hard drives.
    • Don't disconnect the power cable.
  5. After you have disconnected all devices, except the power cable, press the power button to reboot your laptop.
  6. After Windows completely boots up, click the Windows Start menu in the taskbar, again.
  7. This will display a list of applications that match your search result.
  8. This will launch the HP Recovery Manager.
  9. It's the first option in the second column labeled "Precautions".
  10. This indicates that you accept the agreement that you are allowed to make only one media recovery disc.
  11. You will need a flash drive with a minimum of 20 GB, or 5 writable DVDs.
    • Extra space on the disc will not be usable after the recovery media is created.
  12. If you are using a USB flash drive, click the box with an image of a flash drive. If you are using writable DVD's, click the box with an image of a disc.
  13. This will create a media recovery disc. Follow any further instructions you see on the screen.
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Method 4
Method 4 of 4:

Restoring a Media Recovery Drive

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  1. The Media recovery disk may have been provided to you by HP, or you can make your own in the Recovery Manager. If the recovery media is a USB drive, plug it into any available USB port. If it is a CD or DVD, place it in the optical disc drive.
  2. If you are able to boot Windows, you can shut down your computer using the Windows Start menu. If your computer is unresponsive or won't boot Windows, you can shut off your computer by pressing and holding the power button.
  3. This includes all USB devices, printers, and external hard drives.
    • Don't disconnect the power cable.
  4. After you have disconnected all devices, except the power cable, press the power button to reboot your laptop.
  5. Doing this immediately after powering on your computer will open the Startup menu.
  6. This will open the Boot Device options menu.
  7. Use the up and down arrows on the keyboard to highlight the drive with the recovery media. Press ↵ Enter to select it.
    • If you are using the media recovery disc provided by HP, you will see a black box that says "Press any key to boot from CD or DVD". Press any key to continue. If you do not respond within a few seconds, your computer will reboot as normal, and you will have to start over.
    • If more than one bootable drive is available, you may have to guess which drive it is. If the drive you select does not launch recovery, or you get an error message. You may have to restart your computer, re-enter the Startup menu and select a different drive.
  8. Once the recovery manager launches, you will see a list of languages. Click the radial button next to the language you understand and click "Ok".
  9. This will take you to the welcome page of the Recovery Manager.
  10. If you already backed up the files you want to keep, click the radial button next to "Recover without backing up your files". If you have not backed up your files, use the following instructions:
    • Click the radial button next to "Back up your files first (recommended) and click "Next".
    • Select "Auto Selection" or "User Selection" and click "Next". Auto Selection will automatically select files to back up by category. User Selection will allow you to manually select the files and folders you want to back up. Click Next when you are finished.
    • Select which files and folders, or file categories you want to back up and click "Next"
    • Insert a flash drive or external USB drive. This will be the drive you use to backup your files. You can also use a writable CD or DVD.
    • Select the drive you want to backup your files to on the screen and click "Next".
    • Click "Next" to backup your files to the selected drive.
    • Remove the USB drive or disc and click "Next". You will return to the recovery manager. You can now click "Recover without backing up your files" and click "Next".
  11. The System Recovery screen informs you of the System Recovery process. It will reformat the drive and restore the laptop to its factory settings. You will see a checklist of the System Recovery process. The checkboxes will check automatically as the process completes.
  12. This will install any software that came pre-installed on your system and restart the computer. This process may take a while and your computer will restart a few times. Once your computer fully restarts, you will need to go through the process of setting up Windows again.
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Community Q&A

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  • Question
    I installed Windows 10 and now it won't boot up. How do I access the recovery system without a recovery disk?
    Community Answer
    Immediately after turning on the PC, press F11 repeatedly to access the Automatic Repair option.
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    Not Helpful 0 Helpful 2
  • Question
    I restored my system and have no backup. How can I get my files back?
    Community Answer
    A system restore will wipe out all files. Unless you synced your files to the cloud, the files are irrecoverable.
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      Tips

      • If you did not receive a media recovery disc with your HP laptop, make one as soon as possible. Don't wait until your computer is unable to boot to try to acquire the tools to fix it.
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      • Update Windows immediately after running a system recovery. This will ensure that you have all the latest security updates and patches.
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      • Install any security software (such as antivirus software) and update it before installing any apps, or restoring any backed up files.
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      Warnings

      • Backup all files you want to keep before running a system recovery. The Recovery process will reinstall Windows and restore all default settings. Any files that aren't backed up could be permanently lost during this process.
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      References

      1. ↑ https://www.youtube.com/watch?v=ukQlXKoMIKw&feature=youtu.be

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