A Simple Guide to Resetting Your Genie Garage Door Opener

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Troubleshoot your garage door problems with this easy guide
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Genie garage doors are known for their convenience and easy-to-use remotes. Unfortunately, this system becomes less simple when you need to sync or resync your remote. If you have a wireless keypad, you may also need to recalibrate this device if it doesn’t open your garage door properly. With the push of a few buttons, you can reset either your Genie opener or wireless keypad in a matter of minutes.

How to Reprogram a Genie Garage Door Opener

  1. Hold the square button for 3-5 seconds.
  2. Hit the round Learn Code button on openers made between 1995 and 2011.
  3. Hit the one of the rectangular remote buttons once.
  4. Press the same button 3 or 4 more times until the garage door opens.

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Method 1
Method 1 of 4:

Soft-Reseting the Opener

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  1. In some cases, there may be a minor glitch in the garage door opener's circuit board. This is common after a power surge or power outage. If your garage door opener suddenly stops responding, use a ladder to reach the garage door opener. Unplug the main unit for about 5 seconds and then plug it back in. Try your garage door opener again. [1]
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Method 2
Method 2 of 4:

Reprogramming the Opener

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  1. Push and hold the square “Program Set” button for at least 3 seconds. Keep holding the button until the circular LED is lit up. The oblong LED adjacent to the circular LED will then flash purple. [2] [3]
    • If your unit doesn't have a "Program Set" button, but has a "Learn" button, press the "Learn" button instead.
    • On most openers, you can find the buttons on the back of the unit, on the bottom of the unit facing the floor, or under the light cover.
    • Keep in mind that the opener is the boxed device attached to your garage ceiling, while the remote refers to the smaller, pocket-sized device with 1-3 buttons.
  2. For openers made between 1995 and 2011, find the small circular LED and button labeled “Radio Signal” and “Learn Code” on older opener models. If your opener is paired with a receiver, then 1 of the buttons will indicate a radio signal of some type. Reset this style of opener by pressing and holding the “Learn Code” button until the “Radio Signal” LED begins flashing. [4]
  3. Choose one of the unlabeled rectangular buttons on your remote and press it one time. Once you’ve done this, the oblong purple LED light on the opener will light up as a solid purple and stop blinking. It doesn’t matter which button you push. Just make sure you remember the button you pressed, as this will be the button that opens and closes your garage door. [5]
    • If your device was made between 1995 and 1997, then the remote button format will look a little different. Use the 2 curved, rectangular buttons on the top half of the remote to reset and reprogram the opener.
  4. Press the same button on your garage door remote. Wait for both the oblong and circular LED to light up blue before they switch off altogether. This calibrates the opener and syncs it with your remote control. [6] Once both LEDs switch color and turn off, push the same button on your remote to close or open your garage door. [7]
    • At this point, the opener will be fully reset and synced with your new remote!
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Method 3
Method 3 of 4:

Resetting the Wireless Keypad

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  1. Locate the button labeled “Program” on the top of the wireless keypad, along with the up/down button on the bottom. Press down both of these buttons simultaneously for about 5 seconds. When it has been reset successfully, the LED on the keypad will blink twice, and the entire device will go dark. [8]
    • After you do this, any pre-existing keypad code won’t be able to open up the garage door.
  2. To do so, press and hold the "Program" button or quickly press the "Learn Code" on the garage door opener, depending on what model you have. An LED light should start flashing. You will have 30 seconds to complete the next step. [9]
  3. Push down the square “Program Set” button on the opener for at least 3 seconds to get it into programming mode. Push down the “3,” “5,” and “7” buttons in sequential order on the wireless keypad to start the programming process. This is the default PIN for all Genie garage keypads that are still using their factory settings. [10]
  4. Find the up/down button on the keypad, located toward the bottom of the device and slowly push it until the garage door opens. [11]
    • To double-check and see if the keypad has synced correctly, input “3-5-7” into the device again and hit the up/down button. If the garage door opens or shuts, then you’re good to go! [12]
  5. To change the PIN, enter the current PIN (3-5-7 is the default PIN), and then press the "Program". Then enter a new PIN and press the "Program" button. The PIN can be between 3 to 8 digits long.
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Method 4
Method 4 of 4:

Resetting the Travel Distance

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  1. If you need to reset the travel distance for any reason, you can do so by pressing and holding both the Down and Up buttons at the same time for about 10 seconds. The LED on the unit should flash there times.
  2. If the door is in the down position, press the Up arrow to open the door just slightly. About 2 feet should do. [13]
  3. Release the button when the door is in place. Make sure the door is just resting on the ground and not firmly pressed into the ground.
  4. This sets the down position for the garage door opener.
  5. Raise the garage door until it stops about 4 inches from the garage door opener. Be careful not to hit the head of the garage door opener.
  6. 6
    Press the Set/Program button. This programs the door to the up position. [14]
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      Tips

      • You can repeat this process as needed if you have more than 1 garage door in your home. It’s possible to sync multiple doors to 1 remote, if you’d like! [15]
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      • If all else fails, consider hiring a garage door specialist, as they’ll be able to help solve specific problems or malfunctions.
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      Warnings

      • Whenever you’re resetting a Genie garage door opener, you only have 30 seconds to finish each step before the device exits reprogramming mode. [16]
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      • Never attempt to handle or repair garage door springs on your own. They have a lot of tension and can cause serious injury. Contact a garage door repair technician if any of the garage door parts need repair or service.
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      References

      1. ↑ https://www.lestersgaragedoors.com/repair/troubleshooting/
      2. ↑ https://www.geniedoor.com/support/programming-instructions/garage-door-opener-remote-programming/
      3. ↑ http://overheaddoor.custhelp.com/ci/fattach/get/255011/0/filename/Genie+Wireless+Programming.pdf
      4. ↑ http://overheaddoor.custhelp.com/ci/fattach/get/255011/0/filename/Genie+Wireless+Programming.pdf
      5. ↑ https://m.youtube.com/watch?v=Yx--M-tvqtg&feature=youtu.be&t=1m56s
      6. ↑ https://m.youtube.com/watch?v=Yx--M-tvqtg&feature=youtu.be&t=1m58s
      7. ↑ https://m.youtube.com/watch?v=Yx--M-tvqtg&feature=youtu.be&t=2m10s
      8. ↑ http://overheaddoor.custhelp.com/ci/fattach/get/208328/0/filename/Genie_WKP_Keypad_Revised.pdf
      9. ↑ https://www.youtube.com/watch?v=eKQdV_xWb74&t=1s
      1. ↑ http://overheaddoor.custhelp.com/ci/fattach/get/208328/0/filename/Genie_WKP_Keypad_Revised.pdf
      2. ↑ http://overheaddoor.custhelp.com/ci/fattach/get/208328/0/filename/Genie_WKP_Keypad_Revised.pdf
      3. ↑ http://overheaddoor.custhelp.com/ci/fattach/get/208328/0/filename/Genie_WKP_Keypad_Revised.pdf
      4. ↑ https://store.geniecompany.com/blogs/genie-blog/how-to-set-the-up-and-down-travel-limits-of-your-genie-garage-door-opener
      5. ↑ https://support.geniecompany.com/app/answers/detail/a_id/1368/~/troubleshooting-the-limits
      6. ↑ https://m.youtube.com/watch?v=Yx--M-tvqtg&feature=youtu.be&t=2m17s
      7. ↑ https://m.youtube.com/watch?v=Yx--M-tvqtg&feature=youtu.be&t=0m56s

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