How to Unlock Your Permanently Locked Snapchat Account

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Fix your permanently or temporarily locked account
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Is your Snapchat account locked? We can help you get it back! Snapchat may lock your account if it detects suspicious activity, such as adding too many friends, using unauthorized third-party apps, or violating its guidelines. If your account has a temporary lock, you can log back in after 48 hours. If you still can't log in, we'll show you how to unlock your Snapchat account using the unlock page or by sending an appeal.

If your Snapchat account was temporarily disabled, wait 48 hours and try logging in again, or use the Snapchat unlock page. If your account was permanently disabled, use the mobile app to submit an appeal.

Section 1 of 4:

Using the Unlock Page

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  1. If you are using an unauthorized third-party app or plug-in to access Snapchat, you will need to completely uninstall the app or plug in from your iPhone or Android before trying to sign back in. [1]
  2. Go to accounts.snapchat.com/accounts/unlock in a web browser. If your account was temporarily locked, you can use this website on any computer, phone, or tablet to unlock it.
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  3. Enter the same username and password you use to access Snapchat in the app, and then click or tap Log in .
  4. It's the yellow button at the bottom of the page. If the amount of time that passed is sufficient, you will see a message that confirms your account is now unlocked. [2]
    • If you don't see this option, or if you get an error code, wait 48 hours before trying to log in.
    • If you see a message that your account has been permanently disabled , see the next section to submit an appeal to Snapchat.
  5. Once you're logged back in, it's a good idea to verify your email address with Snapchat to avoid being deactivated for adding too many friends . Here's how: [3]
    • Open the Snapchat app on your phone or tablet. It's a yellow-and-white ghost icon.
    • Tap the profile icon at the top-left corner.
    • Tap the gear icon at the top-right corner.
    • Tap Email .
    • Enter a valid email address and tap Save .
    • Enter your Snapchat password and tap Continue .
    • Check your email and open the verification email.
    • Tap Confirm email .
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Section 2 of 4:

Submitting an Appeal

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  1. If your account has been permanently locked due to a violation of the Guidelines, you can only submit an appeal through the mobile app.
  2. Enter the associated email address or phone number and password. This is how you'll get the prompt to appeal.
  3. This will start the appeal process.
    • If you don't see this option, your account is ineligible for an appeal.
    • Once you submit the appeal, Snapchat will email you regarding the decision. If the appeal is approved, your account will be unlocked. If it is denied, your account will be deleted permanently.
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Section 3 of 4:

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  1. Your Snapchat account can be locked if you violate guidelines or if your account is compromised. If your Snapchat account is locked, you will either have a temporary or permanent lock. If your account is temporarily locked, you may have tried too many wrong passwords, or someone else tried to log in. Use Snapchat's Unlock page or wait 48 hours and log back in again. [4]
    • If your Snapchat account is permanently locked, you may have violated Snapchat's Community Guidelines and/or Terms of Service. In this case, you'll need to submit an appeal to unlock your account.
Section 4 of 4:

Why can't I access my account?

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  1. 1
    Your account is locked. Snapchat accounts can be temporarily locked and then unlocked using the official website. If you violate Snapchat's Community Guidelines or Terms of Service, they may lock your account permanently.
  2. 2
    Your account has been hacked. If someone else has gotten into your Snapchat account, it's possible they changed your associated password. If you think your account is compromised, change your password immediately.
  3. 3
    You're receiving an error code. These error codes can help you understand why you're having trouble logging into your account. For a full list of error codes, see the Snapchat website .
  4. 4
    You don't have access to your email or password. If you linked your Snapchat account with your email address and/or phone number, you'll need access to them in order to reset your password.
  5. 5
    Your account was deactivated. If you choose to deactivate your account, you have 30 days to log back into your account before it is permanently deleted. If you requested deactivation and it has been over 30 days, it's likely your account has been deleted.
  6. 6
    Your account is disabled temporarily. If you fail to enter the correct password multiple times, Snapchat may temporarily disable your account access to protect it. If this happens, you'll need to wait 48 hours before trying to log in again.
  7. 7
    You forgot your password. If you can't access your account, you may be using the wrong password. You can easily reset it by providing the email address or phone number associated with your Snapchat account.
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      References

      1. ↑ https://help.snapchat.com/hc/en-us/articles/7012343686932-Can-I-use-third-party-apps-or-plugins-with-Snapchat
      2. ↑ https://help.snapchat.com/hc/en-us/articles/7012315286164-My-Snapchat-account-is-locked
      3. ↑ https://help.snapchat.com/hc/en-us/articles/7012315286164-My-Snapchat-account-is-locked
      4. ↑ https://help.snapchat.com/hc/en-us/articles/7012315286164-My-Snapchat-account-is-locked

      About This Article

      Article Summary X

      1. Go to https://accounts.snapchat.com/accounts/unlock in a web browser. 2. Login to your Snapchat account.
      3. Click Unlock . 4. Uninstall any unauthorized third-party apps or add-ons.
      5. Open the Snapchat app.
      6. Verify your email or phone number, if you have not already done so.
      7. Contact Snapchat at https://help.snapchat.com/hc/en-us/requests/new if you need further help with your account.

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