5 Simple Ways to Fix Stuck Green Screen on Xbox One Console

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Fix the green screen of death on your Xbox One console
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Is your Xbox One stuck on the green startup screen? This error can be caused by outdated software, a corrupted hard drive, or even monitor settings. Here's how to fix your Xbox One when it's stuck on a green screen.

Fixing Xbox One's Green Loading Screen Issue

  • To hard reset the Xbox One, press and hold the power button on the console for at least 10 seconds.
  • Download the Offline System Update file on a USB to update your Xbox One manually.
  • Try a new TV screen or monitor to see if your Xbox One unfreezes.
1

Hard Reset your Xbox One.

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  1. Reset the Xbox One . This is different from rebooting the console with the controller , and it can be done fairly quickly. Do the following:
    • Press and hold the console's power button for at least 10 seconds until it reboots.
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2

Perform an offline system update.

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  1. You'll need a flash drive of at least 8GB and formatted as NTFS. Make sure there are no other files on the flash drive [1]
    • On a computer, download the Offline System Update file.
    • Unzip the file and extract its contents.
    • Copy the $SystemUpdate file to the flash drive's root directory.
    • Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
    • Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
    • Press the Xbox button on the console.
    • Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
    • Plug the USB into your console and select Offline system update .
    • Follow the on-screen instructions. When the update is complete, the console will restart and return to the Home screen.
3

Try a new monitor.

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  1. In some cases, your TV or monitor may be frozen or incompatible with your Xbox One. Try using a spare monitor or a newer TV to see if the screen changes. If it does, the problem lies with your previous screen rather than the console itself.
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4

Check your warranty.

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  1. If your warranty is active, you can send your console in for repairs. You may have a corrupted or damaged hard drive, and this can be properly diagnosed and fixed if you send it in for servicing. [2]
    • To check your warranty status, sign into your Microsoft account and view your Devices .
    • If your console is no longer under warranty, you may still be eligible for out-of-warranty service for a fee.
5

Factory reset your Xbox One.

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  1. This will delete all accounts, settings, saved games, and anything not synced with the Xbox network. This should be a last resort to fix your console. Do the following:
    • Turn off and unplug the console. Wait 30 seconds, and then plug it back in.
    • Press and hold the Pair button on the left side of the console and the Eject button on the front of the console.
    • Press the Xbox button on the console.
    • Continue to hold the Pair and Eject buttons for 10-15 seconds until you hear two tones. Release the buttons after the second tone.
    • Select Reset this Xbox .
    • Select Remove everything .
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      References

      1. ↑ https://support.xbox.com/en-US/help/hardware-network/console/offline-system-update
      2. ↑ https://support.xbox.com/en-US/help/hardware-network/warranty-service/getting-your-product-serviced

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