How to Cancel Your AT&T Wireless Plan by Phone or Online

PDF download Download Article
Quitting AT&T Wireless doesn’t have to be a hassle
PDF download Download Article

This wikiHow teaches you how to cancel your AT&T Wireless service or a line on the account.

How to Cancel Your AT&T Wireless Service

  • Be sure you have your wireless account number and/or phone number(s) handy.
  • Call 800-331-0500 , choose your language, and say "cancel service" when prompted.
  • You can also cancel your service online, by selecting the "Chat" option on the "Contact Us" page if it's available.
Section 1 of 3:

Canceling AT&T Wireless by Phone

PDF download Download Article
  1. If you're calling from an AT&T Wireless phone, you can simply dial 611 .
    • Alternatively, you can visit an AT&T Wireless store or kiosk. [1]
    • You can also call this number to suspend your wireless account during military service.
  2. English and Spanish are available on the electronic system.
    Advertisement
  3. This will direct you to the correct line so a representative can help you.
  4. You need either of these to proceed.
  5. If your account has a balance, you might owe money.
    6. Advertisement
Section 2 of 3:

Canceling AT&T Wireless Online

PDF download Download Article
  1. Go to https://www.att.com/support/wireless/ and select Chat . The chat feature isn't always available, so this option isn't as reliable as calling.
    • If you live in Illinois or New York and signed up for service online, you might be able to cancel your wireless service online at https://att.com/myatt . [2]
Section 3 of 3:

FAQ

PDF download Download Article
  1. Get your AT&T account number or phone number.
  2. An early termination fee (ETF) may apply if you cancel before your service agreement ends. You won't have an ETF if you have an installment plan, and will instead pay off the remaining balance of the installment plan. [3]
    • To estimate your ETF, go to your account overview and go to My devices > Manage device > Device info . You will have an ETF if you sign a contract for 1-2 years and cancel after having service for over 14 days for a personal account or 30 days for a business account.
    • You won't have an ETF if you're on an installment plan or Equipment Installed Plan.
  3. You won't have an ETF if you cancel your plan before 14 days for a personal account or 30 days for a business account. You must also return the equipment in like-new condition
    4. Advertisement

Community Q&A

Search
Add New Question
  • Question
    Can I still use my phone after I cancel my phone service?
    Community Answer
    Yes it will work on wifi but you won't be able to make calls or send messages.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 5 Helpful 14
  • Question
    Is it possible to keep my number?
    Community Answer
    Talk to the company to which you want to switch. Many will help you transfer your old number to their service. Don't cancel your old number before you're ready to switch.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 6 Helpful 8
  • Question
    What does it cost to end a contract?
    Community Answer
    It depends on your device and specific plan. You can go to AT&T's website for a list of early termination fees.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 6 Helpful 10
See more answers
Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      • Consumer Affairs lists a number of customer complaints about AT&T Wireless customer service. One of the primary complaints is that customer service representatives sometimes provided contradictory answers or promise to do something and then do not follow through. Protect yourself by documenting whom you spoke with when you called to cancel your service, along with the date and time the call was made. Request either a confirmation number or written confirmation of the cancellation, or both.
        Thanks
        Helpful 0 Not Helpful 0
      • Go to https://att.com , log in, then go to https://att.com/suspend to suspend wireless for specific phones on your account. This can be helpful if your phone is stolen or lost for other personal reasons.
        Thanks
        Helpful 0 Not Helpful 0
      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      You Might Also Like

      How to
      Contact Telkom: A Step-by-Step Guide
      4 Easy Ways to Contact Virgin Media: Complete Guide
      3 Quick Ways to Activate a New Vodafone SIM Card
      How to
      Activate a Verizon SIM Card
      2 Ways to Activate a TracFone
      How to
      Activate a Verizon Cell Phone
      How to
      Contact Vodafone UK
      9 Simple Steps to Activate an AT&T SIM Card
      How to
      Activate a Replacement Verizon Wireless Phone
      How to
      Activate T Mobile Voice Mail
      Advertisement

      References

      1. ↑ https://www.att.com/esupport/article.html#!/wireless/KM1008472
      2. ↑ https://www.att.com/support/article/wireless/KM1008472/
      3. ↑ https://www.att.com/support/article/wireless/KM1008472/

      About This Article

      In other languages
      Thanks to all authors for creating a page that has been read 321,842 times.

      Is this article up to date?

      Advertisement