Cancelling Your Barnes & Noble Membership: Virtually or In-Store

PDF download Download Article
A quick and easy guide to cancelling your Barnes & Noble membership
PDF download Download Article

Nowadays, you can do almost everything in the comfort of your own home—including canceling your Barnes & Noble membership! No more waiting in line or sitting through traffic just to reach the store, but make sure you receive written confirmation that your membership has been canceled. Whether you feel more comfortable canceling virtually or in-person, here’s an in-depth guide on how to successfully terminate your B&N membership (or cancel your auto-renewal plan)!

Things You Should Know

  • Follow the instructions on the company's help page to cancel your B&N membership or call 1-800-THE-BOOK (1-800-843-2665) to speak with a customer service representative.
  • Make sure you receive an email confirming your membership has been canceled to avoid future charges!
  • To cancel your auto-renewal membership, submit a request on the B&N request page .
Section 1 of 3:

Online

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/16\/Cancel-Barnes-and-Noble-Membership-Step-1.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-1.jpg","bigUrl":"\/images\/thumb\/1\/16\/Cancel-Barnes-and-Noble-Membership-Step-1.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    On the company’s help page , toggle over the ‘My Account’ button in the upper right hand corner. Click on the ‘Sign In’ button and enter your email address and password. [1]
    • If you aren’t sure how to navigate the website, click the ‘Chat’ bubble located at the bottom right corner of the screen to speak with an online representative.
    • Alternatively, go to the ‘Contact Us’ page to chat with an online representative or submit an email at service@bn.com.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d1\/Cancel-Barnes-and-Noble-Membership-Step-2.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-2.jpg","bigUrl":"\/images\/thumb\/d\/d1\/Cancel-Barnes-and-Noble-Membership-Step-2.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Then, select the ‘Manage Membership’ button on the left side of the page. [2]
    • If you just want to opt-out of automatic membership renewal, submit a request on the request page or click the ‘Auto Renewal Opt Out’ button on the right side of the ‘Manage Memberships’ button. Fill out your email address and hit ‘Submit’.
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/60\/Cancel-Barnes-and-Noble-Membership-Step-3.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-3.jpg","bigUrl":"\/images\/thumb\/6\/60\/Cancel-Barnes-and-Noble-Membership-Step-3.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    If you don’t have your Membership information saved to your account, enter your card number (also known as your Member ID) and hit the submit button. [3]
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d1\/Cancel-Barnes-and-Noble-Membership-Step-4.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-4.jpg","bigUrl":"\/images\/thumb\/d\/d1\/Cancel-Barnes-and-Noble-Membership-Step-4.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Select the cancel button to terminate your B&N membership. Do not exit your screen until you receive an email that your membership has been terminated.
    • If you don’t receive a confirmation email within 5-10 minutes, take a screenshot of the cancellation confirmation page on your computer. Here's a step-by-step tutorial on how to take a screenshot using Windows, Mac, or Chromebook.
    5. Advertisement
Section 2 of 3:

By Phone

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d1\/Cancel-Barnes-and-Noble-Membership-Step-5.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-5.jpg","bigUrl":"\/images\/thumb\/d\/d1\/Cancel-Barnes-and-Noble-Membership-Step-5.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    The B&N Member Services phone line is available Monday through Sunday from 9AM to 9PM EST. [4] Once you hear the automated menu options, press ‘0’ to be connected with a customer service representative.
    • Make sure to have your membership number and account information on hand, especially if you are placed on a brief hold!
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/ec\/Cancel-Barnes-and-Noble-Membership-Step-6.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-6.jpg","bigUrl":"\/images\/thumb\/e\/ec\/Cancel-Barnes-and-Noble-Membership-Step-6.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Prepare to tell the representative why you want to cancel your membership so they can document it for their records.
    • You can respond that you want to cancel your membership because it’s too expensive, you don’t use it enough, or you prefer to support small businesses.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Cancel-Barnes-and-Noble-Membership-Step-7.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-7.jpg","bigUrl":"\/images\/thumb\/1\/10\/Cancel-Barnes-and-Noble-Membership-Step-7.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    The customer service representative should send you a confirmation email. Stay on the line until you receive it in your inbox.
    • Be sure to request cancellation confirmation by email to avoid future payment disputes–don’t just rely on the representative’s word!
    4. Advertisement
Section 3 of 3:

In-Store

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/35\/Cancel-Barnes-and-Noble-Membership-Step-8.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-8.jpg","bigUrl":"\/images\/thumb\/3\/35\/Cancel-Barnes-and-Noble-Membership-Step-8.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Present your Member card to the customer service associate. If you don’t have a physical card, state the membership number and/or your email address instead. [5]
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/87\/Cancel-Barnes-and-Noble-Membership-Step-9.jpg\/v4-460px-Cancel-Barnes-and-Noble-Membership-Step-9.jpg","bigUrl":"\/images\/thumb\/8\/87\/Cancel-Barnes-and-Noble-Membership-Step-9.jpg\/v4-728px-Cancel-Barnes-and-Noble-Membership-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Make sure you receive an email that your membership is canceled or ask the customer service associate to print out a form of confirmation at the store.
    3. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      Costco Party Platters: The Current Menu & Ordering Instructions
      How to
      Get Good Customer Service when Talking to a Customer Service Representative
      How to
      Calculate and Compare Unit Prices at the Store
      How to
      Protest and Complain to Receive a Refund
      How to
      Write an Effective Complaint Letter
      How to
      Use the Walmart Self‐Checkout
      How to
      Calculate the List Price of an Item on Sale
      How to
      Use Self‐Checkout at a Store
      How Decide How Much to Tip on Instacart: 8+ Guidelines
      A Comprehensive Guide to Target’s Price Match Policy
      How to
      Buy Something Without Your Parent's Permission
      How to
      Add Sales Tax
      How to
      Make a Shopping List
      How to
      Cancel Your Costco Membership
      Advertisement

      References

      1. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions
      2. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions
      3. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions
      4. ↑ https://help.barnesandnoble.com/hc/en-us/articles/5202053403675-Contact-Us
      5. ↑ https://www.barnesandnoble.com/h/membership-terms-conditions

      About This Article

      Thanks to all authors for creating a page that has been read 16,336 times.

      Did this article help you?

      Advertisement