How to Cancel a Domino's Pizza Order on the App, Over the Phone, or Online

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The fastest and easiest ways to cancel your order and get a refund
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So, you’ve ordered a Domino’s pizza. But maybe it will take too long to be delivered, or you’re second-guessing your topping choices. No matter the reason, you want to cancel your order—how can you do that? While many say you can cancel a Domino’s order with the click of a button, it’s not entirely true. The only way you can cancel an order is to call your local store or contact Domino’s Customer Support. How do you do that? Keep reading to find out!

Best Way to Cancel a Domino’s Order

  • Call the Domino’s location you ordered from and ask to cancel your order.
  • Search for the Domino’s location online if you don’t know their number to find their contact information.
  • Or, contact Domino’s Support by calling (734) 930-3030 or chatting with a representative via Domino's live chat .
Section 1 of 6:

Canceling an Order By Phone (The Best Way)

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  1. Contacting the Domino’s where you placed your order is the easiest and most efficient way to cancel an order. Simply search the store location online to get their phone number, and then give them a ring.
    • Keep in mind that cancellation policies vary across Domino’s locations, so there’s no guarantee that you can cancel your order and receive a full refund. Speak to your local store’s manager for more information about their specific rules.
  2. The Domino’s Customer Support team is also available to assist you 24/7! If you can’t get through to your local Domino’s, reach out to Domino’s Customer Support team at 1 (734) 930-3030. A Domino’s employee or representative can help you cancel your order quickly and efficiently.
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Section 2 of 6:

Canceling an Order on the Domino’s Website

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  1. If you ordered a pizza on Domino's website , you can easily reach Customer Support through the webpage. Follow these instructions for how to do so:
    • Log in to your Domino’s account (if you haven’t already done so).
    • Scroll down to the bottom of the Home page.
    • Click “Customer Support” under “Customer Service.” You’ll be redirected to the Domino’s FAQ webpage .
    • Locate the “Send us an email” header.
    • Select the “click here” link to contact Customer Support about canceling your order. You’ll be redirected to Domino’s live chat feature to message a representative.
Section 3 of 6:

Canceling an Order on the Domino's App

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  1. If you ordered a pizza through the Domino’s app, you can be directed to where to cancel your order with the click of a button. Simply open the Domino’s app, log into your Domino’s account (if you’ve been logged out), and follow these steps:
    • Click on the 3 horizontal lines in the top left corner.
    • Select “Customer Support.” You’ll be redirected to the Domino’s FAQ webpage .
    • Locate the “Send us an email” header.
    • Select the “click here” link to contact Customer Support about canceling your order.
    • Note that there is no direct "Cancel order" option in the app.
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Section 4 of 6:

Canceling an Order Through a Delivery App

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  1. If you ordered Domino’s through a third party food delivery app like GrubHub, DoorDash, or Uber Eats, you will have to follow their cancellation guidelines. Many third party apps allow you to cancel the order if you cancel it before it’s been prepared.
    • Cancel an order on GrubHub by going to “My Orders,” selecting your Domino’s order, tapping “Help” in the under right-hand corner, and then clicking “Cancel order.”
    • Cancel on DoorDash by selecting the order in the “Orders” menu, tapping “Help” in the upper right-hand corner, and then selecting “Cancel Order.” [1]
    • Cancel an order on Uber Eats by logging into your account and chatting with a representative at this link .
Section 5 of 6:

Will you get a refund for a canceled order?

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  1. Domino’s guarantees that if you’re not satisfied, they’ll refund your purchase or make it right. [2] If you cancel your order or have any other request for a refund, Domino’s will do their best to accommodate.
    • Refunds will appear in your chosen payment method within 5 to 7 business days.
    • If you have a specific question about your refund or don’t see a refund in your account after 7 business days, contact Domino’s Customer Support at 1 (734) 930-3030 or through live chat .
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Section 6 of 6:

Why might Domino’s cancel an order?

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  1. Domino’s has a right to cancel any order if they feel the customer or deliverer’s safety is at risk. [3] Here are the most common reasons why Domino’s may cancel and order:
    • The customer’s number was previously used in hoax or scam orders.
    • The customer did not come to pick up their carryout order.
    • The delivery address is known to be abusive.
    • The delivery address is undeliverable.
    • Domino’s is unable to contact a customer about their order.

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      • You can see the status of your Domino’s order on the Domino’s App and website under the “My Orders” or “Tracker” tabs.
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      References

      1. ↑ https://help.doordash.com/consumers/s/article/How-do-I-cancel-my-order?language=en_US
      2. ↑ https://www.dominos.com/en/pages/content/customer-service/faq
      3. ↑ https://www.dominos.com/en/#!/content/terms/

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