4 Ways to Cancel Your Facetune Subscription & Get a Refund

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A quick and easy guide to cancel a Lightricks Facetune subscription
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Trying to cancel your Facetune free trial or subscription? You can easily deactivate your membership on both mobile or desktop, as long as you’re using the same device that’s connected to your account. In this article, we’ll walk you through how to cancel a Facetune subscription on desktop, iOS, Android, and PayPal, plus how to request a refund if you see unauthorized charges.

Canceling a Facetune Subscription on an iPhone

  • Click on the “Settings” app and select your name at the top of the screen.
  • Choose “Subscriptions” to manage all your active subscriptions, then hit “Facetune.”
  • Select the “Cancel Subscription” button at the bottom of the screen to end your subscription.
Section 1 of 6:

Canceling Facetune on iPhone

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    On the iPhone connected to your Facetune account, select “Settings,” or the app that looks like a gray cog icon. Click on your name at the top of the screen, which is located above the text “Apple ID, iCloud+, Media & Purchases.”
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    The “Subscriptions” button is located under the “Payment & Shipping” button. Once you click on it, a list of all your active subscriptions will pop up. Select your “Facetune” subscription to modify or cancel it.
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    Read the on-screen instructions to finalize your cancellation, then hit “Confirm.” The expiration date of your subscription will be listed underneath the text “You’ve canceled your subscription.”
    • You still have access to your subscription until the end of your membership.
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Section 2 of 6:

Canceling Facetune on Android

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    Logged into the same account connected to your Facetune subscription, click on the Google Play Store app —it looks like a triangle with green, blue, red, and yellow colors inside of it. Navigate to the top right corner of the screen and select the profile icon. [1]
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    Once the pop up menu opens, hit the “Payments & subscriptions” button that is located under “Offers and notifications.” Then, click on the “Subscriptions” button to pull up a list of all your active and inactive subscriptions. [2]
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    Follow the on-screen instructions to finalize your cancellation. Once your current billing period ends, you will not be charged for Facetune. [3]
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Section 3 of 6:

Canceling Facetune on a Computer

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    Go to Facetuneapp.com and log into your account. Enter your email address, along with the 6-digit verification code that is sent to your email. Once you sign in, you can manage your Facetune subscription. [4]
  2. 2
    Click on the “Cancel Subscription” button next to “Facetune.” On the top of the page, there is a list of all your active subscriptions. Select the “Cancel Subscription” button beside the “Facetune” tab to terminate your subscription or trial. [5]
    • If you don’t see a “Cancel Subscription” button, email a screenshot of your invoice to facetune.support@lightricks.com to cancel your subscription or trial. [6]
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Section 4 of 6:

Canceling Facetune on PayPal

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    On the PayPal home page , click on the “Log in” button in the top right corner of the screen. Enter your email address and password to access your account. Then, hit the gear icon in the top right corner of the screen (next to “Log out”). [7]
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    The “Payments” tab is located in the top and center of the screen, to the right of the “Data & Privacy” tab. Once you click on it, scroll to the bottom of the page and hit “Automatic payments.” [8]
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    On the left side of the screen, there is a list of all your active subscriptions. Click on Facetune, then scroll to the bottom of the page. Hit the “Remove PayPal as your payment method” button at the bottom of the screen to deactivate autopay and cancel your subscription. [9]
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Section 5 of 6:

How to Contact Facetune Customer Service

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  1. Email customer service at facetune.support@lightricks.com. If you can’t cancel your Facetune subscription on mobile or desktop, shoot the company an email for additional help. If you’re using Facetune on iOS, the customer service email is facetune.support@lightricks.com. The customer service email for Android users is facetune.android.support@lightricks.com. [10] Image:Cancel Facetune Subscription Step 12.jpg
    • Alternatively, get help through the app by tapping the Facetune logo in the upper right corner of the homescreen, then clicking “Support” and “Contact Us.”
Section 6 of 6:

Getting a Refund

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    If you notice charges on your account after canceling your subscription, take a screenshot of your receipt and send it to Lightricks, the company that runs Facetune. Submit their request form online, and be sure to include your email address and a detailed message about your request. [11]
    • If you have charges through the App Store, reach out to Apple Support directly to resolve your issue.
    • Alternatively, contact Facetune customer service by sending an email to facetune.support@lightricks.com. [12]
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      Warning

      • Uninstalling the Facetune app does not cancel your membership. To avoid charges, follow the instructions above to properly terminate your trial or premium subscription.

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      References

      1. ↑ https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
      2. ↑ https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
      3. ↑ https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid
      4. ↑ https://lightricks.zendesk.com/hc/en-us/articles/6096750327570-How-do-I-cancel-a-subscription-or-free-trial
      5. ↑ https://lightricks.zendesk.com/hc/en-us/articles/6096750327570-How-do-I-cancel-a-subscription-or-free-trial
      6. ↑ https://lightricks.zendesk.com/hc/en-us/articles/6099011370514-How-to-Contact-Us
      7. ↑ https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240
      8. ↑ https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240
      9. ↑ https://www.paypal.com/us/cshelp/article/what-is-an-automatic-payment-and-how-do-i-update-or-cancel-one-help240
      1. ↑ https://lightricks.zendesk.com/hc/en-us/articles/6099011370514-How-to-Contact-Us
      2. ↑ https://lightricks.zendesk.com/hc/en-us/articles/5988128741906-How-do-I-request-a-refund
      3. ↑ https://lightricks.zendesk.com/hc/en-us/articles/6099011370514-How-to-Contact-Us

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