If you no longer want to continue your IPSY beauty subscription box service, all you need to do is access your account on their website to cancel your membership. If you have any issues during the cancelation process, contact IPSY’s Care team to ask for assistance. Keep reading to learn how to cancel your IPSY box subscription. We’ll also tell you how to cancel your Refreshments membership and delete your IPSY account entirely.
Canceling Your IPSY Membership
Log into your IPSY account and click “ACCOUNT.” Click on the active membership you’d like to cancel, then scroll down and click “View Membership.” Scroll down to the bottom of the page and click “Cancel Membership.” Click “Continue Cancellation.” When the cancelation is complete, you’ll see a confirmation message.
Steps
Canceling Your IPSY Subscription
-
Log into your IPSY account and click “ACCOUNT.” Go to IPSY’s website and click the pink “LOG IN” button in the upper right corner. Enter the username and password for your account, then press “LOG IN.” Then click “ACCOUNT” in the upper right corner to find your account. [1] X Research source
- If you’re already logged in, click the hamburger menu (the three lines) in the upper right corner, then click “ACCOUNT.”
- IPSY doesn’t have a phone number, so you cannot call them to cancel your account. [2] X Research source
-
Click “View Membership” on the subscription you’d like to cancel. Under the “Your Memberships” header, click on the active membership you’d like to cancel. Scroll down and click the button that says “View Membership” or “Manage Membership.” [3] X Research source
- If you have a gift card on your account and cancel your membership, you won’t be able to use the rest of it towards purchases on IPSY. However, you can use it if you reactivate your membership. [4] X Research source
Advertisement -
Scroll down and click “Cancel Membership.” This will start the cancelation process for your subscription. [5] X Research source If you don’t see the “Cancel Membership” button, click on the button at the bottom that says “Help me stop my membership.” [6] X Research source
- On this page, you can switch your membership from annual to monthly or monthly to annual. [7] X Research source
- You also have the option to pause your IPSY membership if you’d just like a short break. Click “Skip a Month” and specify how long you’d like to pause your subscription. [8] X Research source
-
Follow the instructions to log in again and click “Continue Cancellation.” If the website asks you to, enter your username and password, then hit “LOG IN.” Click “Continue Cancellation” at the bottom of the next page. You may have to check your email to click on a link sent by IPSY. [9] X Research source You’ll see a confirmation message on your screen when the cancelation successfully processes. [10] X Research source
- The site may also ask you to give up to 2 reasons why you’re canceling your subscription. Check two of the boxes from the list and then hit “Continue Cancellation.”
- You must cancel your membership before 12 p.m. Pacific Time (PT) on the last day of the month to stop the next month’s order from being processed.
- If you’d like to cancel additional subscriptions, click the “X” in the upper right corner and navigate back to your account settings.
Canceling Your IPSY Refreshments Membership
-
Log in and click “ACCOUNT” in the upper right corner. Visit IPSY’s website and click the “LOG IN” text in the corner of the page. Enter your username and password, then select “LOG IN.” Click “ACCOUNT” in the upper right corner. [11] X Research source
- To cancel a single item, go to the Refreshments tab , scroll down to the item, and click “Learn More.” Select “I need a break from this item.” Select the reason for the cancelation and click “Stop future deliveries.” [12] X Research source
-
Click “View membership” and select “Stop my membership.” Under the “Refreshments” header, click on the text that says “View membership.” Scroll down until you find the button that says “Stop my membership.” [13] X Research source
-
Select “Continue Cancellation” to cancel your subscription. A window will pop up asking if you’re sure you’d like to cancel your Refreshments membership. To confirm your choice, click the button at the bottom that says “Continue Cancellation.” [14] X Research source
- As long as you have an active IPSY membership, you can add Refreshments products you want to your cart and automatically resubscribe to IPSY Refreshments.
Expert Q&A
Tips
- You may get charged after you canceled your membership if you did not cancel before 12 p.m. PT on the last day of the month. [20] X Research sourceThanks
-
Thanks
References
- ↑ https://help.ipsy.com/hc/en-us/articles/4405740810007-How-do-I-cancel-my-IPSY-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4405748741143-Is-there-a-phone-number-for-IPSY
- ↑ https://help.ipsy.com/hc/en-us/articles/4405740810007-How-do-I-cancel-my-IPSY-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4411156486679-What-happens-to-my-gift-card-balance-if-I-cancel-my-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4405740810007-How-do-I-cancel-my-IPSY-membership
- ↑ https://youtu.be/9smOMe0yzCw?t=46
- ↑ https://help.ipsy.com/hc/en-us/articles/4405748248855-Can-I-switch-my-membership-type
- ↑ https://help.ipsy.com/hc/en-us/articles/4405741073047-Can-I-skip-a-month
- ↑ https://youtu.be/9smOMe0yzCw?t=62
- ↑ https://help.ipsy.com/hc/en-us/articles/4405740810007-How-do-I-cancel-my-IPSY-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4405740810007-How-do-I-cancel-my-IPSY-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4405758610071-How-do-I-cancel-my-Refreshments-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4405758610071-How-do-I-cancel-my-Refreshments-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4405758610071-How-do-I-cancel-my-Refreshments-membership
- ↑ https://help.ipsy.com/hc/en-us/articles/4405741498903-How-do-I-contact-IPSY-support
- ↑ https://help.ipsy.com/hc/en-us/articles/4405748741143-Is-there-a-phone-number-for-IPSY
- ↑ https://help.ipsy.com/hc/en-us/articles/11134564277399-I-canceled-my-annual-membership-Will-I-get-a-refund
- ↑ https://help.ipsy.com/hc/en-us/articles/4405745053079-Can-I-return-my-IPSY-Shop-order
- ↑ https://help.ipsy.com/hc/en-us/articles/4405749547543-Can-I-get-a-refund-for-my-order
- ↑ https://help.ipsy.com/hc/en-us/articles/4405749011735-I-canceled-my-membership-Why-did-I-get-charged-again
- ↑ https://help.ipsy.com/hc/en-us/articles/4411156395543-Are-gift-cards-refundable