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11 Ways to Fix ChatGPT's "Checking Your Browser" Error

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Quick ways to troubleshoot and fix the ChatGPT browser error

Written by Stan Kats | Edited by Rain Kengly

Last Updated: July 27, 2023 Fact Checked

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Are you getting the "Please stand by, while we are checking your browser..." error when accessing ChatGPT? This error may loop when OpenAI fails to verify your identity. This can be caused by a few things, such as anti-track software, ad-blockers, and even extensions. Luckily, there are several easy fixes you can try to get ChatGPT working again. This wikiHow will show you how to troubleshoot the "please stand by" error on OpenAI using your Windows, Mac, or Linux computer.

1

Clear your cache.

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Delete your cache to clear stored information. A full cache can make it hard for your browser to run properly. Access your browser's history and clear your cache for OpenAI. Once the cache is cleared, refresh ChatGPT to load it again.

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2

Turn off anti-track software.

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If you're stuck in a loop of OpenAI checking your browser and verifying if you're human, this could be caused by your anti-tracking software. OpenAI isn't able to verify your identity, which causes the error to repeat. In this case, disable any anti-track software, such as Avast AntiTrack. Then, refresh the page to access ChatGPT again.

3

Check the DownDetector.

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Check DownDetector for OpenAI's status. If there's a problem with ChatGPT itself, you can find reports on DownDetector. You'll be able to see a chart of recent outages and its current status. If there are reported outages, you may need to wait some time for the servers to be fixed internally before you can use ChatGPT again.

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4

Update your browser.

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Updates often include various bug fixes. If you use Google Chrome, you can manually update . Open your browser's settings and look for any possible updates. After it's updated, refresh ChatGPT to load it again.

5

Use a different browser.

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{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/da\/Chatgpt-Please-Stand-by-Step-5.jpg\/v4-460px-Chatgpt-Please-Stand-by-Step-5.jpg","bigUrl":"\/images\/thumb\/d\/da\/Chatgpt-Please-Stand-by-Step-5.jpg\/v4-728px-Chatgpt-Please-Stand-by-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}

If you're having trouble accessing the ChatGPT home page, it could be a browser issue. If you use Google Chrome or Safari, try using Mozilla Firefox or Microsoft Edge (Windows) instead.

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6

Disable VPN and Proxy services.

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{"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/66\/Chatgpt-Please-Stand-by-Step-6.jpg\/v4-460px-Chatgpt-Please-Stand-by-Step-6.jpg","bigUrl":"\/images\/thumb\/6\/66\/Chatgpt-Please-Stand-by-Step-6.jpg\/v4-728px-Chatgpt-Please-Stand-by-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}

A VPN (Virtual Private Network) can interfere with OpenAI. If you have one active, disable it temporarily to use ChatGPT. Once you have accessed the ChatGPT homepage, you can turn it back on.

7

Check your internet connection.

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Whether you're using an ethernet cable or Wi-Fi , check if your network is online. ChatGPT could be facing issues due to a faulty internet connection. Troubleshoot your connection , and then refresh ChatGPT to load it again.

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8

Disable ad-blockers.

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Since there are many different types of ad blockers, it could be blocking OpenAI by mistake. In this case, disable your ad-blocker and try to access the ChatGPT web page again.

9

Enable hardware acceleration.

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Enable hardware acceleration. This can be found in your browser's system settings.
- For Google Chrome, click ⋮ in the top-right corner. Click Settings → System → toggle on Use hardware acceleration when available .
- For Mozilla Firefox: click ☰ in the top-right corner. Click Settings → scroll down to Performance → uncheck Use recommended performance settings → check Use hardware acceleration when available.
- For Microsoft Edge, click ••• in the top-right corner. Click Settings → System and performance → toggle on Use hardware acceleration when available .

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10

Disable extensions.

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Some extensions may interfere with OpenAI's performance. If you have a lot of third-party extensions installed in your browser, turn them off. Then, refresh the ChatGPT webpage.

11

Contact ChatGPT support.

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If you can't access your account, you can visit https://help.openai.com/en/ in a web browser and click the speech bubble icon in the bottom-right corner. This will open a FAQ along with a button to send the team a message. You'll typically receive a response back within a week, depending on the traffic. ^{[1]
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References

↑ https://help.openai.com/en/

About This Article

Written by:

Professional Technologist

This article was written by Stan Kats and by wikiHow staff writer, Rain Kengly . Stan Kats is a Professional Technologist and the COO and Chief Technologist for The STG IT Consulting Group in West Hollywood, California. Stan provides comprehensive technology solutions to businesses through managed IT services, and for individuals through his consumer service business, Stan's Tech Garage. Stan holds a BA in International Relations from The University of Southern California. He began his career working in the Fortune 500 IT world. Stan founded his companies to offer an enterprise-level of expertise for small businesses and individuals. This article has been viewed 2,138 times.

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Co-authors: 3

Updated: July 27, 2023

Views: 2,138

Categories: Website Application Instructions

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