How to Clear Your Xbox One's Cache: Step-by-Step Guide

PDF download Download Article
Plus, we offer 2 other ways to clear the cache besides a power cycle
PDF download Download Article

If you're encountering random issues or glitches with your Xbox One or one of your games, you may need to clear the cache. Caches are temporary files stored on your console. Over time, this data can get old and become corrupt, which can lead to a variety of odd issues with network connectivity, game load times, and even console performance. In this article we'll teach you three ways to clear your Xbox One cache.

Quick Steps

  1. Hold the Xbox One's power button for 10 seconds.
  2. Remove the power cable from either the power brick or the back of the console.
  3. Press the power button 5 to 10 times to discharge any residual power.
  4. Plug the Xbox back in and turn it on.
Method 1
Method 1 of 3:

Clearing the Cache

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/46\/Clear-Cache-on-Xbox-One-Step-1.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-1.jpg","bigUrl":"\/images\/thumb\/4\/46\/Clear-Cache-on-Xbox-One-Step-1.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Your Xbox One and the power brick will power down completely.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6b\/Clear-Cache-on-Xbox-One-Step-2.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-2.jpg","bigUrl":"\/images\/thumb\/6\/6b\/Clear-Cache-on-Xbox-One-Step-2.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    The power brick should remain plugged into the Xbox. If your Xbox doesn't have a power brick, unplug the power cable from the back of the console.
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/73\/Clear-Cache-on-Xbox-One-Step-3.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-3.jpg","bigUrl":"\/images\/thumb\/7\/73\/Clear-Cache-on-Xbox-One-Step-3.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    According to some Xbox users, this will discharge any residual power in the device, which forces the cache to clear. [1]
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e9\/Clear-Cache-on-Xbox-One-Step-4.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-4.jpg","bigUrl":"\/images\/thumb\/e\/e9\/Clear-Cache-on-Xbox-One-Step-4.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    If the Xbox turns on and everything seems to work as normal, your console's cache has been successfully cleared.
    • If you're getting the same error or issue as you were before, repeat the steps above.
    • If you repeat the steps above and the error or issue persists, you can try |deleting persistent data or soft resetting the console.
    5. Advertisement
Method 2
Method 2 of 3:

Deleting Persistent Data

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f2\/Clear-Cache-on-Xbox-One-Step-5.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-5.jpg","bigUrl":"\/images\/thumb\/f\/f2\/Clear-Cache-on-Xbox-One-Step-5.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You can do this by pressing the Xbox button and selecting Settings from the menu.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/3e\/Clear-Cache-on-Xbox-One-Step-6.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-6.jpg","bigUrl":"\/images\/thumb\/3\/3e\/Clear-Cache-on-Xbox-One-Step-6.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Persistent data is a secondary cache for DVDs and Blu-ray discs. Unlike the main console cache, it's not cleared when you power cycle the console.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/3\/36\/Clear-Cache-on-Xbox-One-Step-7.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-7.jpg","bigUrl":"\/images\/thumb\/3\/36\/Clear-Cache-on-Xbox-One-Step-7.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Once your persistent storage has been deleted, restart your Xbox and make sure the error or issue has been fixed. If not, try soft resetting the console.
    4. Advertisement
Method 3
Method 3 of 3:

Soft Resetting the Console

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/10\/Clear-Cache-on-Xbox-One-Step-8.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-8.jpg","bigUrl":"\/images\/thumb\/1\/10\/Clear-Cache-on-Xbox-One-Step-8.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You can do this by pressing the Xbox button and selecting Settings from the menu.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/07\/Clear-Cache-on-Xbox-One-Step-9.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-9.jpg","bigUrl":"\/images\/thumb\/0\/07\/Clear-Cache-on-Xbox-One-Step-9.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Soft resetting your console is essentially a factory reset, but you won't lose any of your games or apps.
    • A soft reset will, however, remove your Xbox account and any locally-stored files (like saved games, screenshots, and videos). Once the reset is done you can add your Xbox account back and download your files from the cloud.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/43\/Clear-Cache-on-Xbox-One-Step-10.jpg\/v4-460px-Clear-Cache-on-Xbox-One-Step-10.jpg","bigUrl":"\/images\/thumb\/4\/43\/Clear-Cache-on-Xbox-One-Step-10.jpg\/v4-728px-Clear-Cache-on-Xbox-One-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Do'nt click Reset and remove everything or your Xbox will be wiped completely clean, and you'll need to redownload all of your games and apps.
    • Once the reset is complete, log back into your Xbox account and check to see if the error or issue is still occurring.
    4. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to
      Fix an Xbox Controller That's Flashing or Blinking
      5 Simple Ways to Fix Stuck Green Screen on Xbox One Console
      How to
      Take Apart An Xbox One Controller
      How to
      Open the Xbox Game Bar
      8 Reasons Your Xbox Keeps Turning Off & How to Fix It
      How to
      Choose a Good Xbox Gamertag
      How to
      Share an Xbox Game Pass with Your Family
      How to
      Fix a Scratched Xbox Game
      An Easy Guide to Cleaning Your Xbox One
      How to
      Unblock Someone on Xbox: Expert Tips & Tricks
      How to
      Connect Two TVs to Xbox
      How to
      Get Download Games in the Background (While Xbox Is Off)
      How to
      Mod an Xbox
      How to
      Stop the Red Ring of Death on Xbox
      Advertisement

      References

      1. ↑ https://www.reddit.com/r/XboxSeriesS/comments/1ajntl0/how_to_properly_hard_boot_your_xbox_and_clear/

      About This Article

      Thanks to all authors for creating a page that has been read 725 times.

      Did this article help you?

      Advertisement