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Get in touch with Google UK to resolve issues in a timely manner
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If you’re in the United Kingdom and have an issue with any Google product, there are unfortunately no general phone numbers or email addresses that you can use to contact Google UK. When there’s a problem you need help with, browse the support forums on the Google website to find a similar issue and possibly reach out to online support. For any legal problems or issues, you can submit a form or request and Google UK will reach out to you once they see it.
If you have a problem with Google Play only , you can call toll-free at 0800 328 6081 from 8:00 AM-8:00 PM PST during weekdays and 9:00 AM-5:00 PM PST on weekends. [1] X Research source
How to Speak to Google UK
Click the "Contact Us" button if it's available on the Google UK support page. From there, select "Request Callback" to speak on the phone or "Request Chat" for a text chat. Look through forums for support for common issues and additional support.
Steps
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Search for your issue in the Google Support menus first. Visit the Google support page and click on the application that you’re having an issue with. Browse through the common problems and suggestions to see if your issue is listed. If it is, click on the option and follow the directions to fix it. If you still can’t find your issue, then try searching for it in the search bar at the top of the window. [2] X Research source
- You can find Google Support here: https://support.google.com/ .
- The support menus list the most common issues or complaints that Google receives, so your specific problem may not be listed.
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Check the community forums to see if anyone else has had similar issues. After clicking on the Google application that’s giving you trouble, look at the top left corner of the window for the “Community” option. Click it to enter the community forums where other people have posted their issues. Browse and search through the community forums for the issue you’re having to see if someone else has posted about it and check the comments for any solutions. [3] X Research source
- Sometimes official Google support specialists will respond to posts in the community forums with helpful fixes or links to help you.
- If you don’t find your issue, you can write a new forum post so others can find it as well. Don’t post any private account information in your post since it will be publicly displayed.
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Click the “Contact Us” button on your issue if it’s available. Check if the option you selected from the Google Support page has a blue button labeled “Contact Us” on the bottom left of the page. When you click on it, a menu will appear with more common problems related to issue listed on the page. Scroll through the options on the menu and select the one is similar to your problem. [4] X Research source
- Not every issue listed will have a “Contact Us” button, so you may need to select a different issue that’s related to what you’re experiencing.
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Select “Request Callback” if you want to talk on the phone with support. You may be given contact options when you select your issue from the menu after clicking the “Contact Us” button. If there’s a selection labeled “Request Callback,” select it and fill out your phone number and the issue you’re having. Include any error messages you received in your description so the support specialist knows what the problem is. Click the “Call Me” button at the bottom of the form and wait for support to reach out to you. [5] X Research source
- Sometimes the “Request Callback” option may be listed as unavailable, so you’ll need to use a different method instead.
- The phone call may come from an unrecognized or international number, so some spam filters may try to block it.
Tip: Make sure you’re logged into the Google account that’s associated with the problem so support can look through your information.
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Choose “Request Chat” to communicate with support online. If the callback feature is unavailable or you’d prefer to message a support specialist, select the “Request Chat” option from the menu. Provide your name and the issue that you’re experiencing in the form provided and then click the “Submit” button on the bottom of the page. Customer support will send you a chat once they are available so you can talk and figure out the problem. [6] X Research source
- You cannot use the chat feature to request a refund from the Google Play store since there is a separate form you need to fill out.
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Click on the appropriate legal inquiry from the menu on Google’s contact page. Log onto the contact page on the Google website and look for the “Legal Inquiries” heading in the bottom right corner. Select the option from the menu based on what sort of information you need or problem you need to solve. Once you click an option, it will take you to a new page with specific help and forms for your issue. [7] X Research source
- You can find the list of legal inquiries here: https://www.google.co.uk/contact/
- Choose the “Remove illegal content” if you find something that’s against the law that you think Google should remove from its site or searches.
- Pick the “Permissions for using Google content” option if you want to use any Google trademark in a project.
- If you need data for a legal case, then click the “Serving Civil Subpoenas on Google” option.
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Submit a Legal Request form to report or remove content from Google. You can submit a legal request if you find anything against the law or abusive of another person, and Google will review the content to possibly remove it from their sites. Select the Google product on the form that you have an issue with, and then choose one of the options from the menu that pops up. Respond to any additional questions the form asks you until they list a solution at the bottom of the page. [8] X Research source
- You can directly access the content removal form here: https://support.google.com/legal/troubleshooter/1114905 .
- The form may redirect you to a different page depending on the issue you have.
- Sometimes, there’s nothing that Google can do until you take further legal action with other involved parties.
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Fill out a Brand Request Form if you want permission to use Google trademarks. Use the Brand Request Form when you plan on using the Google name, logo, pictures, or products for an event, film, or advertising. Fill out the form with your personal information, the company you work for, and what you plan on using the trademarks for. Upload an image of how you plan to use the trademarks so the Google reviewers can make their decision. [9] X Research source
- you can find the Brand Request Form here: https://support.google.com/contact/brand_request_form .
- For example, you may upload a picture of a banner you plan on making with the Google logo on it for an event.
- If you’re using a Google trademark in a film or TV show, then upload pages of the script that say how the trademark will be used.
Tip: The Google brand trademarks also include Gmail and YouTube, so be sure to get permission for these as well.
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Send a civil request to Google by mail if you need user data for a legal case. An attorney or an individual involved in a civil legal case can submit a request for user data if it’s important to the case. Write a request letter that specifically states which Google service you’re requesting data for and list any email addresses for the person you need it for. Send the request to: Google LLC; c/o Custodian of Records; 1600 Amphitheatre Parkway; Mountain View, CA 94043; United States of America. [10] X Research source
- Include your email address so Google can respond to you quickly once they receive the request.
- You may be able to find the data associated with your account without a request by going to your account dashboard here: https://myaccount.google.com/dashboard .
- When you use email in a business situation, you should follow the format of a formal written letter.
- You can start with a salutation and greetings.
- You should have a proper closing like warm regards or best regards.
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Tips
- You can also try reaching out on Twitter by tweeting @GoogleUK or sending them a direct message. [11] X Research sourceThanks
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References
- ↑ https://payments.google.com/payments/html/complaintsHandlingProcess.html
- ↑ https://support.google.com/
- ↑ https://support.google.com/chrome/community?hl=en
- ↑ https://support.google.com/googleplay/answer/7100415#
- ↑ https://support.google.com/googleplay/answer/7100415#
- ↑ https://support.google.com/googleplay/answer/7100415#
- ↑ https://www.google.co.uk/contact/
- ↑ https://support.google.com/legal/answer/3110420?visit_id=636991651233486718-2529170739&hl=en&rd=2
- ↑ https://support.google.com/contact/brand_request_form
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