How to Reach Norton Customer Service by Phone, Chat, & Social Media

PDF download Download Article
A quick & easy guide to getting your questions answered
PDF download Download Article

Norton is one of the most popular antivirus programs out there. If you’re having trouble with the program, confused by your latest billing cycle, concerned about privacy issues, or you just want to start or cancel your subscription, there are plenty of ways to contact Norton and get help. For instance, call Norton’s customer service line, fill out an online help request form, or DM them on social media. As a note, Norton was previously owned by NortonLifeLock and is currently owned by Gen Digital. So, you may come across these companies when looking for help from Norton.

Norton Contact Information

Contact Norton’s Member Service line at 1-800-543-3562. To contact a specific department, submit a customer support form online to connect with a Norton employee via phone or chat. As another option, message Norton on X/Twitter , Facebook , or Instagram .

Section 1 of 7:

Contacting Norton Via Phone

PDF download Download Article
  1. Norton has different departments for different issues and topics, but this is their general customer service number for the United States. Since this is the general phone number, you may be on hold for a few minutes. But in a pinch, this is a good way to get a hold of Norton. [1]
    • For queries specific to Norton LifeLock software , call 1-800-416-0599.
    • Norton’s customer service number is available 24/7.
    • The least busy hours to call are usually between 7 am to 12 pm and after 8 pm (EST). The best days to call are Tuesday, Wednesday, and Friday. [2]
    2. Advertisement
Section 2 of 7:

How to Call a Specific Department at Norton

PDF download Download Article
  1. Fill out a customer support form to get a department-specific number. Click the category that most closely reflects the problem you’re having. If the solution you need isn’t there, click “Get Help” and sign into your account or continue as a guest. Scroll down to “Phone support” and click “View Phone Number.” Then, fill out the form with your name, email, phone number, and an explanation of your issue. The website will generate a support ticket and give you the specific phone number you need. [3]
    • Any number generated by the online form should also be available 24/7
    • This is probably the fastest way to get a hold of someone who can help you. If you call Norton’s general customer support line, they might redirect you anyway.
Section 3 of 7:

Contacting Norton’s Online Chat Support

PDF download Download Article
  1. Fill out a customer support form to chat with a customer service agent. Click the category that matches the type of problem that you’re having and hit the yellow “Get help” button. Then, log in to your account or continue as a guest. Find “Chat support” on the page and click “Chat now.” Enter your information and click “Next.” You’ll see a case number pop up on the screen for your issue. Simply select “Chat Now” to begin the live chat. [4]
    • Like their customer support phone number, Norton’s live chat service is available 24/7.
  2. Start a chat with a virtual service agent on Norton’s homepage . Look for a yellow chat bubble icon at the bottom right corner of the page. Then, click the icon and select the category that reflects the issue you’re having. Then, provide more details in the chat box when you’re prompted to.
    • The virtual assistant will provide you with information or links relevant to your issue. If they can’t help you, they’ll put you in contact with a live agent.
    3. Advertisement
Section 4 of 7:

Contacting Norton on Social Media

PDF download Download Article
  1. Message Norton directly on X/Twitter , Facebook , or Instagram . Norton also provides customer service help through their official social media handles. Simply send one of Norton’s accounts a direct message that details the problem you’re facing.
    • Alternatively, publicly tweet at Norton or comment under their posts about your issue. Companies often fix customer issues a little faster when everyone can see how they respond.
    • Norton’s official social media accounts are :
Section 5 of 7:

Using the Norton Community Forum

PDF download Download Article
  1. Ask a question on Norton’s forum for quick answers to tough questions. Norton has a community forum where users can post questions and get answers from other users and Norton employees. Simply navigate to the Community page and click “Ask the community.” Log in using your credentials. Then, choose the forum where you want to submit a detailed post describing your question or issue in a new thread. [5]
    • A community member or Norton employee will respond to your post in a day or so.
    • Search existing forum posts to see if anyone else has had your problem! There may be a solution somewhere in the responses.
    2. Advertisement
Section 6 of 7:

Submitting a Privacy Concern Request

PDF download Download Article
  1. Fill out a privacy request using Norton’s online form . Norton has a specific online request form for questions and concerns related to how they collect and use your information. Simply select your reason for submitting the request and enter your name and email. A customer service agent will reach out to you in the next few days.
Section 7 of 7:

Sending Mail to Norton

PDF download Download Article
  1. If you need to send Norton documents or want to reach them via regular mail, address your mail to: [6]
    • Attn.: Member Services
      60 East Rio Salado Parkway, Suite 1000
      Tempe, AZ 85281
    2. Advertisement

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!
      Advertisement

      Warnings

      • There are a lot of fake phone numbers and social media pages for Norton. Only click links that are on Norton’s official website. This helps protect you from accidentally giving your personal information to a scammer or random stranger.
        Thanks
        Helpful 0 Not Helpful 0
      • There are a lot of scams out there involving fake emails from people pretending to be Norton Antivirus employees. If you get an email from Norton but you aren’t sure if it’s legitimate or not, contact them using one of the above options to confirm its legitimacy. [7]
        Thanks
        Helpful 0 Not Helpful 0
      Advertisement

      You Might Also Like

      How to
      Contact Facebook: Easy Ways to Get Account Help
      4 Quick Ways to Contact Instagram Support for Help
      How to
      Contact Roblox
      5 Simple Ways to Contact Google Support for Gmail
      How to
      Contact TikTok: 8 Ways to Get Support
      How to
      Contact Twitter: Email, Support Tickets, Forms, & More
      How to
      Contact PlayStation
      How to
      Get In Touch with UPS Fast
      6 Easy Ways to Contact Uber Eats About Order Issues
      How to
      Contact British Gas
      3 Ways to Get Order Support, Account Help, and More from Shein
      How to
      Contact PayPal: 4 Quick Ways to Get Help With Your Account
      How to
      Contact Microsoft
      How to
      Contact Activision
      Advertisement

      References

      1. ↑ https://lifelock.norton.com/about/contact
      2. ↑ https://support.norton.com/sp/en/us/norton-secure-vpn/all/contact-phone
      3. ↑ https://support.norton.com/sp/en/us/home/current/contact-phone
      4. ↑ https://support.norton.com/sp/en/us/home/current/contact?inid=hho_supp_sp-vanity_globalsupport
      5. ↑ https://community.norton.com/en
      6. ↑ https://www.nortonlifelock.com/us/en/privacy/global-privacy-statement/
      7. ↑ https://www.wcnc.com/article/tech/norton-antivirus-email-scam-phishing-credit-card-get-mcginty/275-6b9463bf-5cf2-46f8-958a-169d3c56730d

      About This Article

      In other languages
      Thanks to all authors for creating a page that has been read 31,258 times.

      Did this article help you?

      Advertisement