How to Contact Southwest Airlines

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Southwest Airlines is a budget airline headquartered in the United States, flying to many destinations there and internationally. Whether you're contacting Southwest Airlines about an upcoming flight, to join their Rapid Rewards Program, or for another reason, this wikiHow will give you some advice to ensure you have as smooth of an experience as possible.

Method 1
Method 1 of 2:

Calling Southwest Airlines

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    This includes questions related to your flight reservation, if you're having trouble with something on their website, have questions about their frequent flyer program, Rapid Rewards, and any other general questions or concerns you may have. [1]
    • This phone line is available 24/7. [2]
    • For assistance in Spanish, you can call 1-800-VAMONOS (1-800-826-6667). [3]
    • If you utilize a teletypewriter, you can call 1-800-535-1305 for assistance. [4]
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    Southwest Airlines also has customer service lines for multiple different countries, including Aruba, The Bahamas, Belize, Costa Rica, The Dominican Republic, Grand Cayman, Jamaica and Mexico. [5]
    • You can find the phone number for your respective country here .
    • Keep in mind that you may need to use a landline to call one of these numbers, as some of them may not work on a pay or mobile phone. [6]
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    Southwest Vacations is the leisure vacation company of Southwest Airlines. If you'd like to book a package, or have questions about your current Southwest Vacations reservation, you can call 1-800-243-8372. [7]
    • If you'd like to book a reservation, you can call seven days a week between the hours of 9 a.m. and 12 a.m. EST. However, if you have questions or concerns about an existing Southwest Vacations reservation, you'll need to call Monday-Sunday between the hours of 9 a.m. and 9 p.m. EST. [8]
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    If you have already booked a hotel stay through Southwesthotels.com and need to cancel or change your reservation, or have other questions or concerns, this is the number you should call. It leads to Southwest Airlines' partner, Booking,com. [9]
    • This line is available 24/7. [10]
    • If you need assistance in Spanish, you can call 1-866-938-1297. [11]
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    If you're interested in traveling with a large group on Southwest Airlines, this is the number you'll want to call for assistance with Group Travel Services. [12]
    • This phone line is available Monday through Friday, from 5:00 a.m. to midnight Central Time. [13]
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    This is an automated line that is helpful if you're looking for information about an upcoming flight and you're not at the airport to check the flight information screens. [14]
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    Unfortunately, things happen with baggage from time to time. If you notice your baggage didn't seem to make it on the flight with you, or it arrived at your destination damaged, this is the number you'll want to call. [15]
    • Be sure to read the [Lost or Damaged Baggage https://www.southwest.com/help/baggage/lost-damaged-baggage# ] page on the Southwest Airlines website before calling to ensure they can assist you with your inquiry.
    • If you're still in the airport, you can also visit the Baggage Services Office, which is located either at the Ticket Counter or by Baggage Claim, to make a report. [16]
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    If you're a journalist who would like to get a comment from Southwest Airlines on a matter by a specific deadline, this is the number you'll want to call. Be sure that you're as detailed as possible, and include a deadline. [17]
    • You can also email swamedia@wnco.com with your request. [18]
    • If you are interested in other media inquiries, including advertising and paid media sales (to name just a few things), visit this page to find the appropriate email address to send your inquiry to.
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Method 2
Method 2 of 2:

Contacting Southwest Airlines Through Other Means

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    You might need to email Southwest Airlines for a variety of different reasons, including complaints, comments or questions, and compliments. You can also use this contact method to change the name on your Rapid Rewards account, and submit a reimbursement request if your travel was disrupted. Simply visit this page , and select the reason why you're emailing. You will then be directed to provide further information about the nature of your email. After that, you'll be able to fill out a form to provide additional information. [19]
    • This form is not the best contact method for urgent concerns, as a response may take up to 10 days. [20]
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    While this contact method probably isn't best for urgent issues, if you'd like to send a letter to Southwest Airlines, you can do so using the following address:
    • P.O. Box 36647-1CR, Dallas, Texas 75235 [21]
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    Southwest Airlines allows guests to tag them in Twitter comments if they need assistance. This can be a great option if you're having trouble reaching someone by phone. [22] Simply tag their account, @SouthwestAir, in your message, and someone should reach out either directing you to the appropriate location, or to fill out a Contact form.
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    Southwest Airlines also allows guests to send them a direct message on Facebook. [23] This contact method might be a good idea if you have a compliment or complaint to share.
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    Rapid Rewards members have access to Live Chat on the free Southwest Airlines mobile app, available for iOS and Android. To access Live Chat, make sure your app is upgraded to version 6.1.0 or 6.1+. Then, on the main menu located in the upper left-hand corner of your screen, select "Contact Us", followed by the "Chat" icon. You should then be able to ask your question to the Southwest Bot. If the Southwest Bot cannot answer your question, you should then be directed to Live Chat, with a Customer Service Representative. [24]
    • Keep in mind that Live Chat is not intended for every concern, and payment cannot be accepted through this feature. [25]
    • You can chat live with a Customer Service Representative seven days a week from 6:00 a.m. to 8:00 p.m. Central Standard Time. [26]
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    While this is not a way to reach Customer Service Representatives, this contact method is a good idea if you'd like other traveler's advice or guidance on something related to Southwest Airlines. [27]
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    This is the quickest way to get a response if you're still at the airport. Simply locate the nearest Southwest Airlines customer service desk, and ask your question. Whether you need to rebook a flight, or print your boarding pass, these Customer Service Representatives should be able to help.
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      Tips

      • Southwest Airlines offers an extensive Frequently Asked Questions page. You may want to check this before contacting them to see if your question is answered there. [28]
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      Warnings

      • Be kind when reaching out, and calmly and clearly explain the reason you need assistance. This will help the employees figure out how best to assist.
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      References

      1. ↑ https://www.southwest.com/html/contact-us/
      2. ↑ https://www.nerdwallet.com/article/travel/how-to-reach-southwest-airlines-customer-service
      3. ↑ https://www.southwest.com/html/contact-us/#contactBeforeAndDuringModal
      4. ↑ https://www.southwest.com/html/contact-us/#contactBeforeAndDuringModal
      5. ↑ https://www.southwest.com/html/contact-us/#contactBeforeAndDuringModal
      6. ↑ https://www.southwest.com/html/contact-us/#contactBeforeAndDuringModal
      7. ↑ https://www.southwest.com/html/contact-us/#contactBeforeAndDuringModal
      8. ↑ https://res.southwestvacations.com/search/default.aspx
      9. ↑ https://www.southwest.com/help/booking/booking-a-hotel
      1. ↑ https://www.southwest.com/help/booking/booking-a-hotel
      2. ↑ https://www.southwest.com/html/contact-us/#contactBeforeAndDuringModal
      3. ↑ https://www.southwest.com/help/booking/group-travel#
      4. ↑ https://www.southwest.com/help/booking/group-travel#
      5. ↑ https://www.southwest.com/html/contact-us/#contactBeforeAndDuringModal
      6. ↑ https://www.southwest.com/help/baggage/lost-damaged-baggage#
      7. ↑ https://www.southwest.com/help/baggage/lost-damaged-baggage#
      8. ↑ https://swamedia.com/pages/contacts
      9. ↑ https://swamedia.com/pages/contacts
      10. ↑ https://support.southwest.com/email-us/s/
      11. ↑ https://mobile.southwest.com/contact-us
      12. ↑ https://www.southwest.com/html/contact-us/
      13. ↑ https://www.nerdwallet.com/article/travel/how-to-reach-southwest-airlines-customer-service
      14. ↑ https://www.nerdwallet.com/article/travel/how-to-reach-southwest-airlines-customer-service
      15. ↑ https://www.southwest.com/mobile-app/
      16. ↑ https://www.southwest.com/mobile-app/
      17. ↑ https://www.southwest.com/mobile-app/
      18. ↑ https://www.nerdwallet.com/article/travel/how-to-reach-southwest-airlines-customer-service
      19. ↑ https://www.southwest.com/help/

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