How to Contact Tripadvisor

PDF download Download Article
PDF download Download Article

TripAdvisor is a US-based travel and restaurant website that hosts hotel, restaurant, and other travel accommodation and travel-related listings. Users of TripAdvisor can leave reviews on all listings, and the owners of those listings can respond and interact with customers. From time to time, you may find yourself wanting to contact TripAdvisor related to a customer service issue or other inquiry, in which case it’s important to choose the right contact method to ensure your question gets through to the right department. Owners of listings on TripAdvisor will also need to report issues occasionally to ensure that their listings stay reliable and uncompromised by things like fraud.

Method 1
Method 1 of 3:

Contacting Different Departments of TripAdvisor

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f2\/Contact-Tripadvisor-Step-1-Version-3.jpg\/v4-460px-Contact-Tripadvisor-Step-1-Version-3.jpg","bigUrl":"\/images\/thumb\/f\/f2\/Contact-Tripadvisor-Step-1-Version-3.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-1-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Log in to your account and ask a general question. Choose whether your inquiry is related to your account, your business, another business, or a general site question, then choose the appropriate options from the dropdowns and fill out the required info. [1]
    • If your inquiry is related to a listing you own, then selecting the “My Business” option will redirect you to the management center where you can send your inquiry.

    Tip : Find lots of general TripAdvisor information and answers to customer service questions in the help center here: https://www.tripadvisorsupport.com/hc/en-us .

  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/2\/2d\/Contact-Tripadvisor-Step-2-Version-3.jpg\/v4-460px-Contact-Tripadvisor-Step-2-Version-3.jpg","bigUrl":"\/images\/thumb\/2\/2d\/Contact-Tripadvisor-Step-2-Version-3.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-2-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You can update your Business Information, Photos, Report or Reply to a Review, Report an Ownership change and Major Renovation, Update your Business Hours and access Promotional Tools. You can find more information here https://www.tripadvisorsupport.com/en-US/hc/owner
    Advertisement
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/03\/Contact-Tripadvisor-Step-3-Version-3.jpg\/v4-460px-Contact-Tripadvisor-Step-3-Version-3.jpg","bigUrl":"\/images\/thumb\/0\/03\/Contact-Tripadvisor-Step-3-Version-3.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-3-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Fill out the contact form at https://www.tripadvisor.com/RentalsSupport/Customer_Support_Form with all your information to contact customer service regarding your account, a listing, or a booking. Call customer service toll-free as an alternative to filling out the form at +1-855-785-9714. [2]
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/49\/Contact-Tripadvisor-Step-4-Version-3.jpg\/v4-460px-Contact-Tripadvisor-Step-4-Version-3.jpg","bigUrl":"\/images\/thumb\/4\/49\/Contact-Tripadvisor-Step-4-Version-3.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-4-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Fill out the contact form here https://www.viator.com/?module=hc-message-us&channel=CUSTOMER&demandDriverId2=Customer_Service.Booking_Prebooking_Inquiries To access your tickets, you can follow the instructions here https://www.tripadvisorsupport.com/en-US/hc/traveler/articles/475
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/84\/Contact-Tripadvisor-Step-5-Version-3.jpg\/v4-460px-Contact-Tripadvisor-Step-5-Version-3.jpg","bigUrl":"\/images\/thumb\/8\/84\/Contact-Tripadvisor-Step-5-Version-3.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-5-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Fill out the form at https://airtable.com/shrwwhcd1loOtij0s if you are interested in advertising on TripAdvisor. You will be able to provide more specific info about your advertising interests including your estimated budget. [3]
    • This applies mostly to travel professionals. For example, if you work for a travel agency or hospitality business of some kind and would like to pay for things like banner ads on TripAdvisor.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b4\/Contact-Tripadvisor-Step-6-Version-5.jpg\/v4-460px-Contact-Tripadvisor-Step-6-Version-5.jpg","bigUrl":"\/images\/thumb\/b\/b4\/Contact-Tripadvisor-Step-6-Version-5.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-6-Version-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Check the list of press contact emails at the bottom of the page here: https://tripadvisor.mediaroom.com/US-contact-us . Select the correct email based on your region or country to send and requests regarding TripAdvisor press info or to try and schedule an interview with management. [4]
    • For North America, the email is: northamericapr@tripadvisor.com. For the UK, Ireland, and the EMEA region it is: emeapressoffice@tripadvisor.com. For Singapore and Asia Pacific it is: apacpr@tripadvisor.com.
    • EMEA stands for Europe, the Middle East, and Africa.
    • You can find recent press releases about TripAdvisor here: https://tripadvisor.mediaroom.com/us-press-releases .
    7. Advertisement
Method 2
Method 2 of 3:

Reporting Issues about a Review

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5f\/Contact-Tripadvisor-Step-7-Version-3.jpg\/v4-460px-Contact-Tripadvisor-Step-7-Version-3.jpg","bigUrl":"\/images\/thumb\/5\/5f\/Contact-Tripadvisor-Step-7-Version-3.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-7-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Go to the “Reviews” tab in the management center, click on “Report a Review”, and fill out the form on the next page. Wait 2 business days to see if the review was removed. [5]

    Tip : If you simply received a bad review on your business, but it does not meet any of the above standards to be removed, then the best thing you can do is respond to it. A response from management to a bad review shows that you care about the customer’s experience and want to improve it.

  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/88\/Contact-Tripadvisor-Step-8-Version-3.jpg\/v4-460px-Contact-Tripadvisor-Step-8-Version-3.jpg","bigUrl":"\/images\/thumb\/8\/88\/Contact-Tripadvisor-Step-8-Version-3.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-8-Version-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Select “Report Fraud” from the “Reviews” menu in the management center, then select “Report Organized Boosting”. Fill out the questionnaire with as much detail as possible to help prevent fraudulent activity on TripAdvisor. [6]
    • Optimization fraud, also known as organized boosting, is when companies contact TripAdvisor listings owners and fraudulently offer to help manipulate their listings’ positions in exchange for pay.
    • Organized boosting is against TripAdvisor’s policies, unethical, and can even be illegal. If you are contacted by a company claiming they can help optimize your listing, then report them immediately to TripAdvisor.
    • Keep in mind that no company claiming to have an official relationship with TripAdvisor that allows them to manipulate listings is telling the truth.
    • You can find more info on optimization fraud here: https://www.tripadvisor.com/TripAdvisorInsights/w626 .
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8e\/Contact-Tripadvisor-Step-9.jpg\/v4-460px-Contact-Tripadvisor-Step-9.jpg","bigUrl":"\/images\/thumb\/8\/8e\/Contact-Tripadvisor-Step-9.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Select “Report a Review” from the “Reviews” menu on the management center page, then choose “Report Fraud” and “Report Blackmail Threat”. Fill out all the requested information with as much detail as you can so that TripAdvisor can identify and remove future or already-posted blackmail reviews. [7]
    • A blackmail review threat is when someone contacts the owner of a business and threatens to leave a bad review if they are not provided with something like a refund or upgrade, or some other request is not met.
    • Although these are often just empty threats, it’s important to report them immediately to put them on the official record. TripAdvisor takes blackmail very seriously and will do everything possible to stop these types of reviews from appearing on the site.
    • If a blackmail review has already been posted on your listing, then follow the process for reporting suspicious reviews and provide all the proof you have that a specific review is the result of a blackmail threat.
    • You can read more about reporting blackmail threats and blackmail reviews here: https://www.tripadvisor.com/business/insights/hotels/resources/report-blackmail-threat
    4. Advertisement
Method 3
Method 3 of 3:

Find your Answer in the Tripadvisor HelpCenter

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/ec\/Contact-Tripadvisor-Step-10.jpg\/v4-460px-Contact-Tripadvisor-Step-10.jpg","bigUrl":"\/images\/thumb\/e\/ec\/Contact-Tripadvisor-Step-10.jpg\/aid11323415-v4-728px-Contact-Tripadvisor-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You can find assistance, information, and answers to common questions about using the platform, writing reviews, managing the account, and more.

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      How to Contact Facebook: Easy Ways to Get Account Help
      5 Simple Ways to Contact Google Support for Gmail
      How to
      Contact British Gas
      4 Quick Ways to Contact Instagram Support for Help
      How to
      Contact Microsoft
      How to Get In Touch with UPS Fast
      How to Contact the United States Postal Service: Customer Support & More
      How to Contact PayPal: 4 Quick Ways to Getting Help With Your Account
      How to
      Contact Booking.com
      How to Contact FedEx
      How to
      Contact Steam Support
      How to Get Help with Your Yahoo! Account
      How to Contact Samsung Customer Service
      How to Contact Epic Games: Help for Fortnite, Unreal, and the Launcher
      Advertisement

      References

      1. ↑ https://tripadvisor.mediaroom.com/US-contact-us
      2. ↑ https://www.tripadvisor.com/RentalsSupport/Customer_Support_Form
      3. ↑ https://tripadvisor.mediaroom.com/US-contact-us
      4. ↑ https://tripadvisor.mediaroom.com/US-contact-us
      5. ↑ https://www.tripadvisor.com/TripAdvisorInsights/w649
      6. ↑ https://www.tripadvisor.com/TripAdvisorInsights/w626
      7. ↑ https://www.tripadvisor.com/business/insights/hotels/resources/report-blackmail-threat

      About This Article

      Thanks to all authors for creating a page that has been read 72,806 times.

      Did this article help you?

      Advertisement