How to Contact X/Twitter: Support Tickets, Advertising, and More

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The easiest ways to reach a real person at X, formerly Twitter
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If you're struggling to contact X (formerly Twitter) about an issue, don't give up! While you can no longer call X or send a direct message to @TwitterSupport, there are still easy ways to contact X directly. This wikiHow article will cover all of the ways you can reliably contact someone at X to help with any of your needs or concerns.

Ways to Contact X

Section 1 of 4:

Using the Help Center

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  1. 1
    Go to https://help.x.com/en/forms in your web browser. While X doesn't have a traditional support email address you can write to, you can fill out a form at the Help Center to get the same effect. Providing your email address in the form allows the support team to respond to you via email.
  2. 2
    Select a topic that describes your issue. The topics are as follows:
    • Locked and suspended account issues: If your account was suspended or deactivated by X, use this option to appeal the decision. You won’t be able to use this option if you’re logged into an account that isn’t suspended or locked.
    • Problems with account access: If you deactivated your account and need help reactivating , want to close your account, or are having trouble signing in , use this option.
    • Privacy on X: If your account was hacked, you have privacy questions, or you need help with privacy settings , this option will be helpful.
    • Staying safe on X and sensitive content: Use this option to report harassment, threats, child sexual exploitation, and other safety concerns .
    • Authenticity on X: If somebody is impersonating you on X or you're having trouble sharing a link in a tweet due to X's safety filters, this is the form you need.
    • Help with intellectual property issues: To report copyright infringement, submit a DMCA request or response, report counterfeit goods , or other intellectual property issues, choose this option.
    • Help with paid features: If you subscribe to X Blue, offer Super Follows, or are having trouble giving or receiving Tips, fill out this form for paid features.
    • Requests from Law Enforcement/Other Government Agencies: If you're a member of law enforcement or a government agency and you need to contact X, fill out this form.
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  3. 3
    Fill out the form with all pertinent information. For some choices, you may be required to answer some questions before you can actually start filling out the form. The more information you can provide to X's support team, the better equipped they'll be to help you resolve your issue.
    • If you're signed in to X now, your email address and username will be prefilled in the form. Make sure you have access to the email address you see on the form before submitting.
    • Depending on the issue, you may see the option to attach a screenshot of the problem you're having. You can use our handy screenshot guide to learn how to take a screenshot on your computer, phone, or tablet.
    • For some issues, you’ll be taken to a page with information about how to resolve the problem on your own. If you don't find the information you need, scroll down and click File a ticket to fill out a support form.
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Section 2 of 4:

Contacting Advertising Support

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  1. DM @AdsSupport on X if you are an X advertiser with issues or concerns. You can do this directly from X itself, or you can go to https://ads.x.com/en/help and click Get X Ads help over DM . Explain your reason for contacting support in the DM, and someone at X will get back to you.
    • X also suggests checking out their X Ads Help Center at https://business.x.com/en/help to see if any of the support topics there will resolve your issue.
Section 3 of 4:

Contacting Investor Relations

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  1. 1
    Go to https://investor.twitterinc.com/contact/default.aspx . If you have a question or concern relating to investor relations or shareholding matters, you can use this form to contact X. This form will be emailed to the Investor Relations team.
    • You’ll be prompted to log in before you can fill out the form.
    • Don't try to use this form to contact X about unrelated issues, as you won't get a reply.
    • If you own X stock in your name (not through Robinhood or another broker), you can call X's transfer agent at +1-800-662-7232 (inside the U.S.) or +1-781-575-4238 (outside the U.S.) or send your inquiry via mail to:
      Computershare Trust Company, N.A.
      150 Royall Street, Suite 101
      Canton, MA 02021
  2. 2
    Fill out the form. Provide your name, a subject line, and your current email address before filling out the "Comments" area of the form. If you want a response, it'll be best to state that in your message.
  3. 3
    Click Submit to send your request. This submits your message to X's Investor Relations team.
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Section 4 of 4:

Requesting Community Notes Support

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  1. If you find an unhelpful Community Note, report it to X for review. X's Community Notes program is a new alternative to X's old fact-checking feature which aimed to combat misinformation on the platform. Now, X allows users to attach Community Notes to tweets they believe are misleading . [1] If you find a problematic Community Note, you can report it at https://communitynotes.x.com/guide/en/contributing/additional-review .
    • Copy the problem tweet's URL from the address bar, then paste it into the form field at the bottom of the page.
    • Click Go to Community Notes .
    • Locate the note you want to report and click Request additional review . [2]

Community Q&A

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  • Question
    Twitter suspended my account thinking it's a spam account. I appealed to them, explained it was a mistake. It has been four days now, is it OK to email them to explain more and remind them to attend to me?
    Community Answer
    Appealing and retrieving a suspended account can be a long process, up to several months. Be patient and keep trying!
    Thanks! We're glad this was helpful.
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    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
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    Not Helpful 143 Helpful 33
  • Question
    My account was permanently suspended because someone hacked it. I tried to submit my appeal once, yet it was rejected. I tried again, they still rejected my appeal. What should I do?
    Community Answer
    Be patient. Give a full and detailed explanation of why you think your X account should be unsuspended. If you give a good explanation, they will unban it eventually.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 69 Helpful 10
  • Question
    I received an e-mail that my suspension had been lifted. But when I log in, it is still suspended no matter how often I appeal and get confirmation.
    Community Answer
    You're not alone. One wonders if it's a bot that sends those emails.
    Thanks! We're glad this was helpful.
    Thank you for your feedback.
    If wikiHow has helped you, please consider a small contribution to support us in helping more readers like you. We’re committed to providing the world with free how-to resources, and even $1 helps us in our mission. Support wikiHow
    Yes No
    Not Helpful 15 Helpful 9
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      References

      1. ↑ https://help.x.com/en/using-x/community-notes
      2. ↑ https://communitynotes.twitter.com/guide/en/contributing/additional-review
      3. ↑ https://www.cnn.com/2022/10/31/tech/elon-musk-twitter-board

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