Simple Ways to Permanently Delete Your TextNow Account

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A step-by-step guide to deactivating and deleting a TextNow account on Android, iPhone, and a web browser
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Do you want to delete your TextNow account from your smartphone? Luckily, you can request account deletion from even a web browser; so if you don't have your phone, you can still cancel your TextNow account! Note that if you have a free user account for TextNow (you don't pay for anything), you can simply log out of the app and uninstall it ! Your account will go into a deactivated state until you log in again. This wikiHow article teaches you how to delete TextNow accounts that you pay for using Android, iPhone, and a web browser.

Things You Should Know

  • If you have a free account, you can simply log out and uninstall the app from your smartphone and your account will be deactivated.
  • Cancel TextNow's subscription in the App Store or Google Play Store before uninstalling the app.
  • Use a web browser to request that your account and data be deleted to be 100% sure your personal data is gone.
Method 1
Method 1 of 3:

Canceling an App Store Subscripton

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    Tap the app icon that looks like some gears on a light grey background.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/a\/ab\/Delete-Textnow-Account-Step-2.jpg\/v4-460px-Delete-Textnow-Account-Step-2.jpg","bigUrl":"\/images\/thumb\/a\/ab\/Delete-Textnow-Account-Step-2.jpg\/v4-728px-Delete-Textnow-Account-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    It's your name at the top of the menu.
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  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/98\/Delete-Textnow-Account-Step-3.jpg\/v4-460px-Delete-Textnow-Account-Step-3.jpg","bigUrl":"\/images\/thumb\/9\/98\/Delete-Textnow-Account-Step-3.jpg\/v4-728px-Delete-Textnow-Account-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This is usually the 4th option on the menu under "Payment & Shipping."
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/cb\/Delete-Textnow-Account-Step-4.jpg\/v4-460px-Delete-Textnow-Account-Step-4.jpg","bigUrl":"\/images\/thumb\/c\/cb\/Delete-Textnow-Account-Step-4.jpg\/v4-728px-Delete-Textnow-Account-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    A new page will open with the details of the subscription.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d7\/Delete-Textnow-Account-Step-5.jpg\/v4-460px-Delete-Textnow-Account-Step-5.jpg","bigUrl":"\/images\/thumb\/d\/d7\/Delete-Textnow-Account-Step-5.jpg\/v4-728px-Delete-Textnow-Account-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Scroll to the bottom of the page and you'll find this option. [1]
    • If you can't find the subscription that way, try using the App Store on your Mac or iTunes on your PC. Open the App Store/iTunes, click your name, click Account Settings > Subscriptions > Manage > Edit (next to TextNow) > Cancel . [2]
    • You'll have access to your subscription features until the plan expires.
    • If you can't find the subscription this way, try canceling from the TextNow app. Open the app and go to My Account > Cancel Subscription .
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Method 2
Method 2 of 3:

Canceling a Google Play Store Subscription

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    This app looks like a sideways blue, green, yellow, and red triangle.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/c6\/Delete-Textnow-Account-Step-7.jpg\/v4-460px-Delete-Textnow-Account-Step-7.jpg","bigUrl":"\/images\/thumb\/c\/c6\/Delete-Textnow-Account-Step-7.jpg\/v4-728px-Delete-Textnow-Account-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    It's in the top right corner of your screen.
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    This is in the middle of the menu next to an icon that looks like the back of a credit card.
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    It's the second item in the menu next to an icon of two curved arrows forming a circle.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/50\/Delete-Textnow-Account-Step-10.jpg\/v4-460px-Delete-Textnow-Account-Step-10.jpg","bigUrl":"\/images\/thumb\/5\/50\/Delete-Textnow-Account-Step-10.jpg\/v4-728px-Delete-Textnow-Account-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You'll see more details about the service.
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/09\/Delete-Textnow-Account-Step-11.jpg\/v4-460px-Delete-Textnow-Account-Step-11.jpg","bigUrl":"\/images\/thumb\/0\/09\/Delete-Textnow-Account-Step-11.jpg\/v4-728px-Delete-Textnow-Account-Step-11.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You'll have access to those subscription features until the plan expires.
    • If you can't find the subscription this way, try canceling from the TextNow app. Open the app and go to My Account > Cancel Subscription . [3]
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Method 3
Method 3 of 3:

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    Go to https://www.textnow.com/account/new#requestDataDeletionDisclosure . You can use any web browser to get to this page. Log in with the username and password associated with your account.
    • Depending on how you created your account, you can log in with your TextNow username and password or use another login, like Facebook, Google, or Apple ID.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/85\/Delete-Textnow-Account-Step-13.jpg\/v4-460px-Delete-Textnow-Account-Step-13.jpg","bigUrl":"\/images\/thumb\/8\/85\/Delete-Textnow-Account-Step-13.jpg\/v4-728px-Delete-Textnow-Account-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You'll see this drop-down menu under the "Create a new request" header.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/87\/Delete-Textnow-Account-Step-14.jpg\/v4-460px-Delete-Textnow-Account-Step-14.jpg","bigUrl":"\/images\/thumb\/8\/87\/Delete-Textnow-Account-Step-14.jpg\/v4-728px-Delete-Textnow-Account-Step-14.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    If the wrong email is displayed, log out and log in with your other account.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/e\/e0\/Delete-Textnow-Account-Step-15.jpg\/v4-460px-Delete-Textnow-Account-Step-15.jpg","bigUrl":"\/images\/thumb\/e\/e0\/Delete-Textnow-Account-Step-15.jpg\/v4-728px-Delete-Textnow-Account-Step-15.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Once you click this, you'll be redirected to the login page and will no longer be able to access your original account.
    • This action permanently deletes all your data, so you can never log into it again. [4]
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      Tips

      • If you're in charge of the estate of a loved one that passed away, make sure you have their death certificate and any other paperwork. Then, you can contact TextNow support for more help on closing the account. Online chat is available every day of the week, 10 AM to 5:30 PM ET.
        Thanks
      • If you paid for a number and want to keep using it with another cellular provider, make sure to complete the porting process before submitting a deletion request. You can reach out to TextNow support every day from 10 AM to 5:30 PM ET for help to port your number.
        Thanks
      • Without TextNow, there are other ways that you can make calls over the internet like Google Voice.
        Thanks
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      References

      1. ↑ https://support.apple.com/en-us/HT202039
      2. ↑ https://support.apple.com/en-us/HT202039
      3. ↑ https://www.textnow.com/blog/managing-your-textnow-account
      4. ↑ https://help.textnow.com/hc/en-us/articles/13313673022999-Deleting-your-TextNow-Account-and-Data

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