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A step-by-step guide to deactivating and deleting a TextNow account on Android, iPhone, and a web browser
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Do you want to delete your TextNow account from your smartphone? Luckily, you can request account deletion from even a web browser; so if you don't have your phone, you can still cancel your TextNow account! Note that if you have a free user account for TextNow (you don't pay for anything), you can simply log out of the app and uninstall it! Your account will go into a deactivated state until you log in again. This wikiHow article teaches you how to delete TextNow accounts that you pay for using Android, iPhone, and a web browser.
Things You Should Know
- If you have a free account, you can simply log out and uninstall the app from your smartphone and your account will be deactivated.
- Cancel TextNow's subscription in the App Store or Google Play Store before uninstalling the app.
- Use a web browser to request that your account and data be deleted to be 100% sure your personal data is gone.
Steps
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Open Settings. Tap the app icon that looks like some gears on a light grey background.
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Tap your Apple ID. It's your name at the top of the menu.Advertisement -
Tap Subscriptions . This is usually the 4th option on the menu under "Payment & Shipping." -
Tap the TextNow subscription. A new page will open with the details of the subscription. -
Tap Cancel Subscription . Scroll to the bottom of the page and you'll find this option. [1] X Research source- If you can't find the subscription that way, try using the App Store on your Mac or iTunes on your PC. Open the App Store/iTunes, click your name, click Account Settings > Subscriptions > Manage > Edit (next to TextNow) > Cancel . [2] X Research source
- You'll have access to your subscription features until the plan expires.
- If you can't find the subscription this way, try canceling from the TextNow app. Open the app and go to My Account > Cancel Subscription .
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Open the Google Play Store. This app looks like a sideways blue, green, yellow, and red triangle.
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Tap your profile picture. It's in the top right corner of your screen. -
Tap Payments & Subscriptions . This is in the middle of the menu next to an icon that looks like the back of a credit card. -
Tap Subscriptions . It's the second item in the menu next to an icon of two curved arrows forming a circle. -
Tap the TextNow subscription. You'll see more details about the service. -
Tap Cancel . You'll have access to those subscription features until the plan expires.- If you can't find the subscription this way, try canceling from the TextNow app. Open the app and go to My Account > Cancel Subscription . [3] X Research source
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Go to the Data Deletion request page and sign in. Go to https://www.textnow.com/account/new#requestDataDeletionDisclosure . You can use any web browser to get to this page. Log in with the username and password associated with your account.- Depending on how you created your account, you can log in with your TextNow username and password or use another login, like Facebook, Google, or Apple ID.
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Click "What privacy right…" and select Request Account and Data Deletion . You'll see this drop-down menu under the "Create a new request" header. -
Ensure that the email displayed is the account you want to delete. If the wrong email is displayed, log out and log in with your other account. -
Click Delete My Account . Once you click this, you'll be redirected to the login page and will no longer be able to access your original account.- This action permanently deletes all your data, so you can never log into it again. [4] X Research source
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Tips
- If you're in charge of the estate of a loved one that passed away, make sure you have their death certificate and any other paperwork. Then, you can contact TextNow support for more help on closing the account. Online chat is available every day of the week, 10 AM to 5:30 PM ET.Thanks
- If you paid for a number and want to keep using it with another cellular provider, make sure to complete the porting process before submitting a deletion request. You can reach out to TextNow support every day from 10 AM to 5:30 PM ET for help to port your number.Thanks
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