10 Ways to Fix Facebook If It’s Crashing

PDF download Download Article
Quick and easy solutions to fix issues with the official Facebook app
PDF download Download Article

Does the Facebook app on your smartphone, tablet, or PC keep crashing? Many reasons, including an outdated app or poor internet connection, can be the cause of your troubles, but fixing it is easy! From restarting your phone to updating the app in the Microsoft Store, you can quickly solve the issue and get the app working smoothly. Before you head into troubleshooting mode, however, check if the Facebook servers are functioning properly at https://metastatus.com/ . This wikiHow article lists fixes to stop the Facebook app from crashing.

Things You Should Know

  • First, check if the Facebook servers are working, then you can move on to troubleshooting steps.
  • Since there are different reasons why the app is crashing, there are also a wide variety of solutions to try.
  • You can always use the web browser instead of the app, as a last resort.
1

Restart your device.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/93\/Facebook-App-Crashing-Step-1.jpg\/v4-460px-Facebook-App-Crashing-Step-1.jpg","bigUrl":"\/images\/thumb\/9\/93\/Facebook-App-Crashing-Step-1.jpg\/v4-728px-Facebook-App-Crashing-Step-1.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Whether you're using an Android, iPhone, iPad, or Windows computer, restart it.
    • For Windows , open the Start menu and press the Power icon, then select Restart .
    • There is no desktop Facebook app for Mac.
    • For Android , press and hold the side buttons and select Restart .
    • For an iPhone , press and hold either volume button and the side button, then drag the slider on the screen to power your phone off. Press the side button again to turn your phone back on. [1]
      • If you have an older model of iPhone (anything before the iPhone X), check how to restart your iPhone here .
      • The right way to turn an iPad off and on depends on the model. Look up how to do it on your model here .
    2. Advertisement
2

Update Facebook.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/79\/Facebook-App-Crashing-Step-2.jpg\/v4-460px-Facebook-App-Crashing-Step-2.jpg","bigUrl":"\/images\/thumb\/7\/79\/Facebook-App-Crashing-Step-2.jpg\/v4-728px-Facebook-App-Crashing-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    You can update manually by going to your app store ( Google Play for Android , App Store for iPhone and iPad , and Microsoft Store for PC ), searching for Facebook, and selecting Update .
3

Update your device.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/85\/Facebook-App-Crashing-Step-3.jpg\/v4-460px-Facebook-App-Crashing-Step-3.jpg","bigUrl":"\/images\/thumb\/8\/85\/Facebook-App-Crashing-Step-3.jpg\/v4-728px-Facebook-App-Crashing-Step-3.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    To update your Android , iPhone, or iPad , go to Settings > General > Software Update .
    • For Windows , go to Settings > Update & Security > Check for updates > Download and install .
    2. Advertisement
4

Clear cache and data.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/76\/Facebook-App-Crashing-Step-4.jpg\/v4-460px-Facebook-App-Crashing-Step-4.jpg","bigUrl":"\/images\/thumb\/7\/76\/Facebook-App-Crashing-Step-4.jpg\/v4-728px-Facebook-App-Crashing-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    A full cache and lots of temporary files can clutter up your phone, tablet, or computer, and cause Facebook to crash constantly.
    • Clear your cache on Android by going to Settings > Apps > Facebook > Storage > Clear cache & Clear data .
    • Since you can't clear app cache from Settings on an iPhone or iPad, you'll need to offload or uninstall and reinstall the app. To do that , go to Settings > General > iPhone/iPad Storage > Facebook > Offload App . You can, however, open the Facebook app to clear any browser-related cache files in Settings > Profile settings > Browser > Clear .
    • For Windows , go to Settings > System > Storage > This PC (or the drive where FB is installed) > Temporary files , check all the boxes, and select Remove files .
5

Check your internet connection.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/f\/f3\/Facebook-App-Crashing-Step-5.jpg\/v4-460px-Facebook-App-Crashing-Step-5.jpg","bigUrl":"\/images\/thumb\/f\/f3\/Facebook-App-Crashing-Step-5.jpg\/v4-728px-Facebook-App-Crashing-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    For example, if you're using a connection that is in and out of service, then you probably won't get the best Facebook experience as the app crashes when it can't connect to the internet.
    • Switch to cellular data or Wi-Fi. If, for example, your data is fluctuating, you won't be able to seamlessly scroll down your timeline or News Feed.
    • Go to Settings to switch from cell to Wi-Fi only on your Android, iPhone, or iPad.
    2. Advertisement
6

Turn off Low Data Mode on Your iPhone.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/6\/6f\/Facebook-App-Crashing-Step-6.jpg\/v4-460px-Facebook-App-Crashing-Step-6.jpg","bigUrl":"\/images\/thumb\/6\/6f\/Facebook-App-Crashing-Step-6.jpg\/v4-728px-Facebook-App-Crashing-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    To turn this setting off , go to Settings > Mobile Data/Wi-Fi and tap the toggle to turn Low Data Mode off.
7

Turn off your VPN.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b4\/Facebook-App-Crashing-Step-7.jpg\/v4-460px-Facebook-App-Crashing-Step-7.jpg","bigUrl":"\/images\/thumb\/b\/b4\/Facebook-App-Crashing-Step-7.jpg\/v4-728px-Facebook-App-Crashing-Step-7.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Turn this off from PC or Mac , Android , and iPhone/iPad to see if Facebook stops crashing.
    2. Advertisement
8

Reinstall Facebook.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7f\/Facebook-App-Crashing-Step-8.jpg\/v4-460px-Facebook-App-Crashing-Step-8.jpg","bigUrl":"\/images\/thumb\/7\/7f\/Facebook-App-Crashing-Step-8.jpg\/v4-728px-Facebook-App-Crashing-Step-8.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    Uninstall the app on Android, iPhone, and iPad by tapping and holding the icon until it jiggles, then tap Uninstall . If you're using the app on PC, delete it by right-clicking the app's icon and selecting Uninstall .
9

Use Facebook Lite.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/9d\/Facebook-App-Crashing-Step-9.jpg\/v4-460px-Facebook-App-Crashing-Step-9.jpg","bigUrl":"\/images\/thumb\/9\/9d\/Facebook-App-Crashing-Step-9.jpg\/v4-728px-Facebook-App-Crashing-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    So while things, like your News Feed, load slower, at least it won't crash constantly.
    2. Advertisement
10

Use a web browser.

PDF download Download Article
  1. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/77\/Facebook-App-Crashing-Step-10.jpg\/v4-460px-Facebook-App-Crashing-Step-10.jpg","bigUrl":"\/images\/thumb\/7\/77\/Facebook-App-Crashing-Step-10.jpg\/v4-728px-Facebook-App-Crashing-Step-10.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>\u00a9 2024 wikiHow, Inc. All rights reserved. wikiHow, Inc. is the copyright holder of this image under U.S. and international copyright laws. This image is <b>not<\/b> licensed under the Creative Commons license applied to text content and some other images posted to the wikiHow website. This image may not be used by other entities without the express written consent of wikiHow, Inc.<br>\n<\/p><p><br \/>\n<\/p><\/div>"}
    If the apps (Facebook and Facebook Lite) are constantly crashing, try using the web browser instead. [2]

Expert Q&A

Ask a Question
200 characters left
Include your email address to get a message when this question is answered.
Submit
      Advertisement

      Video

      Tips

      Submit a Tip
      All tip submissions are carefully reviewed before being published
      Name
      Please provide your name and last initial
      Submit
      Thanks for submitting a tip for review!

      You Might Also Like

      Locking Your Facebook Account on an iPhone, Android, or Computer
      How to
      Make a Facebook Bio: 200+ Engaging Examples (+ Writing Tips)
      How to
      Get Someone's Facebook Password
      How to
      Search a Phone Number on Facebook
      How to
      Open Your Old Facebook Account
      How to
      Temporarily Disable a Facebook Account on the App or Website
      How to
      Check Which Email Address You Use for Facebook: iPhone + Android
      Why Is My Facebook Feed All Ads and Suggested Posts?
      How to
      See Who Shared Your Facebook Post
      How to
      View Old Stories on Facebook
      4 Easy Ways to Find Your Facebook User ID and Username
      Finding Old Facebook Posts: Easy Search Tips
      3 Easy Ways to Make a Fake Facebook Account
      Advertisement

      References

      1. ↑ https://support.apple.com/en-us/HT201559
      2. ↑ https://www.facebook.com/help/messenger-app/1387907398086733

      About This Article

      In other languages
      Thanks to all authors for creating a page that has been read 84,887 times.

      Is this article up to date?

      Advertisement