9 Quick Ways To Fix HBO Max When It's Not Working on Roku

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A complete guide to diagnose and fix problems with HBO Max on your Roku device
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Is the Max (formerly known as HBO Max) app crashing or not opening on your Roku TV or streaming device? If Max suddenly stops working or crashes frequently, it could be due to a variety of problems. Luckily, there are plenty of quick fixes you can do to get back to watching your favorite movies and shows. This wikiHow will show you how to troubleshoot the Max app on your Roku Streaming Stick, Ultra, Express, Roku TV, or another device.

Things You Should Know

  • Check Down Detector to see if Max is experiencing an outage.
  • Uninstall Max by clicking "*" and "Remove channel". Go to the Channel Store to reinstall the Max app.
  • Restart your Roku in "Settings" → "System" → "System Restart".
Method 1
Method 1 of 9:

Check DownDetector

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    Go to the DownDetector website . You can use a mobile or desktop browser.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/b\/b5\/Hbo-Max-Not-Working-on-Roku-Step-2.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-2.jpg","bigUrl":"\/images\/thumb\/b\/b5\/Hbo-Max-Not-Working-on-Roku-Step-2.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-2.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    If Max is having an outage, you'll see it reported on this website. Check the graph below to see reported outages from the last 24 hours.
    • If there is no current outage, it must be another issue.
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Method 2
Method 2 of 9:

Check Your Internet Connection

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    This is the circular purple button in the middle of the remote.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/c\/cc\/Hbo-Max-Not-Working-on-Roku-Step-4.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-4.jpg","bigUrl":"\/images\/thumb\/c\/cc\/Hbo-Max-Not-Working-on-Roku-Step-4.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-4.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This is next to a cog icon.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5b\/Hbo-Max-Not-Working-on-Roku-Step-5.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-5.jpg","bigUrl":"\/images\/thumb\/5\/5b\/Hbo-Max-Not-Working-on-Roku-Step-5.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-5.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You'll see the name of your Wi-Fi network.
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/7\/7e\/Hbo-Max-Not-Working-on-Roku-Step-6.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-6.jpg","bigUrl":"\/images\/thumb\/7\/7e\/Hbo-Max-Not-Working-on-Roku-Step-6.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-6.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This will tell you if your connection is online or offline. If it's offline, you'll need to reconnect to the internet .
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Method 3
Method 3 of 9:

Reinstall Max

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    The Star button looks like * on your remote.
    • Only use this method if your Max subscription was not purchased through Roku.
    • This method will also clear your Max cache.
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    You may need to click Remove channel again to confirm.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/5f\/Hbo-Max-Not-Working-on-Roku-Step-9.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-9.jpg","bigUrl":"\/images\/thumb\/5\/5f\/Hbo-Max-Not-Working-on-Roku-Step-9.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-9.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Restart your Roku. You'll need to use the System Restart option in your Settings.
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    You'll need to download the app from the Channel Store. Click Add channel .
    • When the download is complete, sign into your Max account and try to stream.
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Method 4
Method 4 of 9:

Turn Off Your VPN

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    A VPN is a Virtual Private Network that protects your information as you use the internet. When it's used with a streaming service, it can interfere with the stream's performance.
    • Turn off your VPN, then check the HBO Max app to stream.
Method 5
Method 5 of 9:

Restart Your Roku

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    Sign out of Max. You'll need to sign out of Max before you restart your Roku. [1]
    • Go to the cog icon in the bottom left corner of the Max app on your Roku.
    • Scroll to the right and click Sign Out.
  2. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/08\/Hbo-Max-Not-Working-on-Roku-Step-13.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-13.jpg","bigUrl":"\/images\/thumb\/0\/08\/Hbo-Max-Not-Working-on-Roku-Step-13.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-13.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This is the circular purple button in the middle of the remote.
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    This is next to a cog icon.
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    You can find this underneath Privacy and Help .
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    For Roku TVs, you may need to click Power before you see System restart .
    • Your Roku device will restart.
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    You'll need to sign in again.
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Method 6
Method 6 of 9:

Update Your Roku

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    This is the circular purple button in the middle of the remote.
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    This is next to a cog icon.
  3. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/4\/4e\/Hbo-Max-Not-Working-on-Roku-Step-20.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-20.jpg","bigUrl":"\/images\/thumb\/4\/4e\/Hbo-Max-Not-Working-on-Roku-Step-20.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-20.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You can find this underneath Privacy and Help .
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    You may need to scroll to find this option.
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    If you have updates available, you'll be able to install them.
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Method 7
Method 7 of 9:

Unplug Your Roku

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    You'll need to disconnect it from its power source, whether plugged into a TV, wall outlet, or both.
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    The Roku needs this time to drain any residual power.
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    Click the Max tile and try to stream again.
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Method 8
Method 8 of 9:

Change Your Max Password

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    You'll need to be signed out for this method.
    • Go to the cog icon in the bottom left corner of the Max app on your Roku.
    • Scroll to the right and click Sign Out .
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    If using a mobile device, you can use the Max app. [2]
    • If you aren't already logged in, enter your login information and click Sign In to do so now.
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    Click your profile in the top-right corner, then click Settings . This should be next to a cog icon.
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    You'll only see Account if you have an Adult profile.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/d\/d0\/Hbo-Max-Not-Working-on-Roku-Step-30.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-30.jpg","bigUrl":"\/images\/thumb\/d\/d0\/Hbo-Max-Not-Working-on-Roku-Step-30.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-30.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This looks like a pencil over a square.
    • Max will send a verification code to your account email address. It will have the subject line: Here's Your One-Time Code .
  6. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/5\/50\/Hbo-Max-Not-Working-on-Roku-Step-31.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-31.jpg","bigUrl":"\/images\/thumb\/5\/50\/Hbo-Max-Not-Working-on-Roku-Step-31.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-31.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    This will be a 6-digit code.
  7. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/9\/95\/Hbo-Max-Not-Working-on-Roku-Step-32.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-32.jpg","bigUrl":"\/images\/thumb\/9\/95\/Hbo-Max-Not-Working-on-Roku-Step-32.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-32.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    Make sure to create a password you can remember .
  8. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/1\/14\/Hbo-Max-Not-Working-on-Roku-Step-33.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-33.jpg","bigUrl":"\/images\/thumb\/1\/14\/Hbo-Max-Not-Working-on-Roku-Step-33.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-33.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You can now log in to Max on your Roku with your new password.
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Method 9
Method 9 of 9:

Do a Factory Reset

PDF download Download Article
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    This is the circular purple button in the middle of the remote. [3]
    • A factory reset will clear all the data on your Roku device and restore it to its factory default configuration.
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    This is next to a cog icon.
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    You can find this underneath Privacy and Help .
  4. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/8\/8c\/Hbo-Max-Not-Working-on-Roku-Step-37.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-37.jpg","bigUrl":"\/images\/thumb\/8\/8c\/Hbo-Max-Not-Working-on-Roku-Step-37.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-37.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    You may need to scroll to find this option.
  5. {"smallUrl":"https:\/\/www.wikihow.com\/images\/thumb\/0\/09\/Hbo-Max-Not-Working-on-Roku-Step-38.jpg\/v4-460px-Hbo-Max-Not-Working-on-Roku-Step-38.jpg","bigUrl":"\/images\/thumb\/0\/09\/Hbo-Max-Not-Working-on-Roku-Step-38.jpg\/v4-728px-Hbo-Max-Not-Working-on-Roku-Step-38.jpg","smallWidth":460,"smallHeight":345,"bigWidth":728,"bigHeight":546,"licensing":"<div class=\"mw-parser-output\"><p>License: <a target=\"_blank\" rel=\"nofollow noreferrer noopener\" class=\"external text\" href=\"https:\/\/en.wikipedia.org\/wiki\/Fair_use\">Fair Use<\/a> (screenshot)<br>\n<\/p><\/div>"}
    If you have a Roku TV, you'll need to click Factory reset everything .
    • This will begin the factory reset process. Follow any on-screen directions to complete it.
    • When the factory reset is complete, reinstall the Max app and log in to your account.
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      References

      1. ↑ https://help.hbomax.com/us/Answer/Detail/000001263
      2. ↑ https://help.hbomax.com/us/Answer/Detail/000001266
      3. ↑ https://support.roku.com/en-au/article/208757008

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