How to Contact Expedia Customer Service: By Phone, Email, or Online

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Get in touch with Expedia’s call support line ASAP
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When you have an issue with your travel plans, it may feel like the end of the world, so contacting Expedia’s customer service number is crucial when you run into issues with them. Fortunately, resolving an Expedia issue can be as quick as a call, chat, or email. In this article, we’ll explain exactly how to quickly get in contact with someone at Expedia so you can resolve any issues and get your travel plans back in action.

How to Get in Touch with a Person at Expedia

If you’re in the U.S., call Expedia customer service at (800) 319-4834. If you’re outside the U.S., call +1 (404) 728-8787. Alternatively, email Expedia at travel@chat.expedia.com or sign into their website and click the Help icon to contact the chatbot.

Section 1 of 9:

Contact Expedia Customer Service by Phone

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  1. Once your call is answered, follow the prompt instructions for the initial questions. Then, type your itinerary number as prompted, or press 4 and wait for someone to assist you. The calls are answered in the order that they are received, so wait times can vary.
    • If you are outside of the United States, call +1 (404) 728-8787.
    • If you speak another language, contact Expedia representatives from your country. Check the Contact Us section on Expedia’s website to find your country’s contact number.
    • Be careful when searching for Expedia’s customer service number online. If you spot grammatical errors or unusual language, be careful. Scammers may use fake numbers to trick you into sending them money. [1]
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Section 2 of 9:

Contact Expedia Customer Service by Email

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  1. Whether you need help with your traveling or are looking to resolve an issue, contacting Expedia via email can be a great way to get any problems ironed out. Email travel@chat.expedia.com with information on what’s going on and wait for them to respond. [2]
Section 3 of 9:

Contact the Expedia Chatbot

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  1. Get in touch with Expedia’s AI chatbot by visiting their website and clicking the Help Button in the lower right-hand corner. This will open the chatbot’s menu and allow you to speak about any travel issues. The AI chatbot is designed to assist you with any travel-related needs. [3]
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Section 4 of 9:

Contact Expedia Customer Service on Mobile

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  1. To get in touch with a customer service representative, open the Expedia mobile app and select the blue message icon in the lower right-hand corner. This will connect you with their virtual chatbot. From there, let the bot know that you’d like to talk to a representative. Then, describe your issue so the bot can connect you with the best person to assist you.
Section 5 of 9:

Contact Expedia Customer Service on Social Media

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  1. On X (formerly Twitter), @ExpediaHelp is available for 24-hour, 7 days-a-week support. Simply write your issue in a tweet or direct message and send it to the account. However, you’re not guaranteed to receive a response, and you sometimes may have to wait anywhere from a few hours to a few days for a reply.
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Section 6 of 9:

How long does Expedia customer service take to respond?

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  1. Once you sign into your account on the Expedia website, click the Help button in the lower right-hand corner to get in touch with Expedia’s chatbot. Powered by AI, the chatbot responds immediately and can assist you with any needs related to travel. [4]
  2. If you call Expedia, you may have to wait anywhere from 1 to 30 minutes, depending on how busy they are. The usual wait time is typically 3 to 12 minutes, but it varies.
    • On extremely busy days, you may have to wait longer than 30 minutes to get a response.
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Section 7 of 9:

When are the busiest and least busy times to call Expedia?

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  1. On Fridays, Expedia tends to receive a higher volume of calls. Their hold times tend to be shorter than other days, but you still may have to wait a long time in the call queue before a representative is able to assist you due to the volume of the calls. Hold times tend to be longer on Sunday since Expedia tends to be less busy, but the call queue is typically shorter than it is on other days. [5]
Section 8 of 9:

Does Expedia offer rewards or promotional discounts?

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  1. The program is called One Key, and it allows you to earn OneKeyCash, which you can use to pay for travel, activities, and other benefits. As a member of One Key, you receive 2% back on bookings made through Expedia, Vrbo, or Hotels.com. Flights that aren’t part of a package only earn 0.2% back. [6]
    • Maximize your amount of points by booking with the Expedia app, as it doubles your points. Use the points to save money on car rentals, vacation rentals, cruises, hotels, and vacation packages. [7]
    • Be on the lookout for promotional emails, too, as they can help you save money on your trip through discounts or promotion codes. Sometimes, you may be able to receive double, triple, or quadruple points that go towards your OneKeyCash [8]
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Section 9 of 9:

Frequently Asked Questions

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  1. Yes, Expedia’s customer service representatives are available 24 hours a day, 7 days a week. You can use their chatbot or contact a real customer service representative any time of the day.
  2. Getting a refund with Expedia depends on the service provider's policy. Some airlines and hotels offer refunds, while others don’t. Request a refund for a refundable flight using the “My Trips” section. If the service is non-refundable, they may still offer you compensation through credits or upgrades.
    • The cancellation rules for vacation packages are typically based on the services included. Different flights, hotels, and car rentals have different refund policies.
    • Contact Expedia customer service to determine whether your services are refundable or not.
  3. Call Expedia customer service and explain your situation. If you can’t resolve the issue with Expedia, call your credit card company’s customer service and explain your situation. They will work to assist you with the issue. [9]
  4. Log into your Expedia account on the website or app. Go to the table of contents and click “My Trips.” Scroll through the “My Trips” page and look for your booking.
  5. If your booking isn’t showing up, check your email for a confirmation number. Don’t forget to check your spam. [10] Log into the website and make sure you’re logged into the right account, then head to the “My Trips” section to double-check if your booking is there.
    • If you still can’t find the booking, contact Expedia customer service.
  6. Expedia abides by privacy protection laws and takes various security measures to protect your data. They do collect your personal information, though, which they use to communicate with you, provide you with information and services, and comply with the law. [11]
  7. Expedia says that you must use their services for personal, lawful purposes, take actions to protect your account, and provide information that is accurate and truthful. Fake bookings and unauthorized use and misuse of Expedia services are prohibited. If you make a booking on behalf of others, it is your responsibility. [12]
  8. Expedia’s parent company, Expedia Group, owns Hotels.com, eLong, Travelocity.com, Orbitz, CarRentals.com, HotWire, Vrbo, Trivago, Expedia Cruises, Wotif, Classic Vacations, and a host of other companies. [13]
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      References

      1. ↑ https://www.bbb.org/us/wa/seattle/profile/travel-agency/expediacom-1296-71000802/more-info#alert-0_984
      2. ↑ https://www.expedia.co.nz/legal/information
      3. ↑ https://skift.com/2023/04/04/expedia-releases-chatgpt-powered-ai-chatbot-on-mobile-app/
      4. ↑ https://skift.com/2023/04/04/expedia-releases-chatgpt-powered-ai-chatbot-on-mobile-app/
      5. ↑ https://youtu.be/QZ7cjkc05yQ?si=wMU9V0rBZwZm17qh&t=15
      6. ↑ https://www.cnbc.com/select/expedia-one-key-rewards/
      7. ↑ https://youtu.be/Ao87zdD-ecQ?t=83&si=y1fDATDtktW3gOIa
      8. ↑ https://youtu.be/Ao87zdD-ecQ?t=183&si=zX1R8OFq-Mi6IkVN
      9. ↑ https://www.huntington.com/Privacy-Security/online-dispute-forms
      1. ↑ https://www.booking.com/tpi_faq.html
      2. ↑ https://partner.expediagroup.com/en-us/partner-support/privacy-statement
      3. ↑ https://www.vrbo.com/lp/b/terms-of-service
      4. ↑ https://skift.com/2018/07/23/every-one-of-expedia-groups-brands-explained/

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