If you’ve ordered from AliExpress, you know their shipping times can vary widely. While sellers will sometimes provide a shipping time estimate, it’s not always accurate. Factors like the shipping method, the shipping distance, and customs processing can affect delivery time. Below is a breakdown of average AliExpress shipping times, causes of delays, and steps to track an order or report a package that never arrived.
How long does it take for an AliExpress package to arrive?
In general, most AliExpress orders take between seven and 60 days to ship. The exact shipping time depends on which shipping method you chose, where the product is shipping from, and the product’s destination country. You can pay more for an expedited shipping option.
Steps
How to Track Your AliExpress Order
-
Go to the AliExpress website. Navigate to the [aliexpress.com official website]. Make sure you’re logged into your account so you’ll be able to view your orders.
-
Navigate to your orders. Hover over your profile icon in the upper-right corner of the website, next to the shopping cart icon. A dropdown menu will appear. Click “My Orders” to go to your AliExpress order history. [16] X Research source
-
Find and select the order you want to track. Orders are listed as either “To ship” or “Awaiting delivery.” Orders in the “To ship” section are still being processed by the seller. Find your order under “Awaiting delivery” if it has already shipped, and click “Track Order” on the right side of the order listing. [17] X Research source
- If you check the order details on an order that hasn’t shipped, there is a countdown. Your order will either be shipped by the seller before the countdown ends or be closed by AliExpress and refunded to you. [18]
X
Research source
- Most sellers will process your order to ship within seven business days, according to AliExpress.
- If there is no “Track Order” button or no information on the tracking page, your shipping method may not offer tracking. AliExpress shipping options that don’t offer tracking include Cainiao Super Economy and SunYou Economic Air Mail.
- If you check the order details on an order that hasn’t shipped, there is a countdown. Your order will either be shipped by the seller before the countdown ends or be closed by AliExpress and refunded to you. [18]
X
Research source
-
View the tracking information. Once you click “Track Order,” you should automatically be redirected to a page with more tracking information. At the top of this page, look for the estimated delivery date. You may also be able to see your package’s location or use a tracking number from this page on the shipping service’s website to get more details. [19] X Research source
- After your order ships, AliExpress warns that it may take up to 11 days for tracking information to appear. If there is no tracking information after 12 days, they suggest disputing to request a refund. [20] X Research source
- The estimated delivery time may change to reflect either a delay or an earlier arrival date based on the latest updates from the carrier. [21] X Research source
How to Report an Order that Never Arrived
-
Go to the “My Orders” page of AliExpress. On the AliExpress website, hover over your profile icon in the upper-right corner. Select “My Orders” from the dropdown menu. This will take you to view your orders.
-
Request a refund on the order details page. On the order history page, find the late item. Click the order to view its details. If the estimated delivery window has passed, a button should appear saying “Returns/refunds.” Click this button to open a dispute request. [22] X Research source
- If the order hasn’t shipped yet, there should be an option to cancel the order. [23] X Research source
Expert Q&A
Tips
References
- ↑ https://seller.alibaba.com/businessblogs/aliexpress-shipping-time-14-shipping-methods-overview-px002ajs8
- ↑ https://seller.alibaba.com/businessblogs/aliexpress-shipping-time-14-shipping-methods-overview-px002ajs8
- ↑ https://debutify.com/blog/dropshipping-with-aliexpress-seven-ways-to-handle-long-shipping-times-when-dropshipping-with-aliexpress
- ↑ https://debutify.com/blog/dropshipping-with-aliexpress-seven-ways-to-handle-long-shipping-times-when-dropshipping-with-aliexpress
- ↑ https://www.shiphub.co/shipping-from-china-to-the-us-transit-time/
- ↑ https://www.shiphub.co/shipping-in-2024/
- ↑ https://www.shiphub.co/shipping-from-china-to-south-africa/
- ↑ https://www.shiphub.co/shipping-from-china-to-australia/
- ↑ https://www.sino-shipping.com/country-guides/shipping-from-to-singapore/
- ↑ https://helpcenter.aliexpress.com/s/BuyerHelp/knowledge?categoryId=1000107699&m_station=BuyerHelp&questionId=1061036582
- ↑ https://www.freightos.com/freight-resources/air-freight-vs-ocean-freight-making-the-decision/
- ↑ https://www.freightos.com/freight-blog/lunar-new-year-shipping-delays/
- ↑ https://seller.alibaba.com/businessblogs/aliexpress-shipping-time-14-shipping-methods-overview-px002ajs8
- ↑ https://debutify.com/blog/dropshipping-with-aliexpress-seven-ways-to-handle-long-shipping-times-when-dropshipping-with-aliexpress
- ↑ https://www.hypersku.com/blog/aliexpress-sellers-with-us-warehouses/
- ↑ https://youtu.be/Nx3JDneGn-E?t=20
- ↑ https://youtu.be/Nx3JDneGn-E?t=30
- ↑ https://helpcenter.aliexpress.com/s/BuyerHelp/knowledge?categoryId=1000107698&m_station=BuyerHelp&questionId=1061036863
- ↑ https://youtu.be/Nx3JDneGn-E?t=45
- ↑ https://helpcenter.aliexpress.com/s/BuyerHelp/knowledge?categoryId=1000107698&m_station=BuyerHelp&questionId=1061036113
- ↑ https://helpcenter.aliexpress.com/s/BuyerHelp/knowledge?categoryId=1000107698&m_station=BuyerHelp&questionId=1061036695
- ↑ https://helpcenter.aliexpress.com/s/BuyerHelp/knowledge?categoryId=1000107699&m_station=BuyerHelp&questionId=1061037403
- ↑ https://seller.alibaba.com/businessblogs/aliexpress-shipping-time-14-shipping-methods-overview-px002ajs8
- ↑ https://www.alizila.com/what-is-aliexpress-service-choice/
- ↑ https://helpcenter.aliexpress.com/s/BuyerHelp/knowledge?categoryId=1000107696&m_station=BuyerHelp&questionId=1061036211
- ↑ https://helpcenter.aliexpress.com/s/BuyerHelp/knowledge?categoryId=1000107696&m_station=BuyerHelp&questionId=1061036551