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Fix an unresponsive LG TV or remote
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If your LG TV isn't responding to the Magic Remote, you may need to change the battery, check the Bluetooth, or reset it entirely. Luckily, this can be done in a few simple steps. Here's what to do if your LG TV remote is not working with expert tips from TV Installation Specialist Jocotra Cathey.

1

Change the batteries.

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  1. Make sure you have fresh batteries put into your remote. If you know the batteries are new, double-check that the batteries are placed properly, with the Positive and Negative ends fitted securely.
    • Cathey advises to "make sure that they have a good connection and that you don't see any corrosion or the little white powder." This indicates a faulty battery.
    • To test the battery, press and hold the Power button. If it doesn't light up, you'll need to change your batteries out.
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2

Check the IR signal.

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  1. This is an infrared light that you can't see, but you can use the camera on your phone to detect it . Point the remote at your camera and hold the Power button. On your camera, check for a colored light coming from the remote.
    • If you see a light, make sure the TV has a direct line of sight. There shouldn't be any objects blocking the TV's IR sensor, which is typically at the bottom center, near the logo.
3

Check the remote's Bluetooth.

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  1. If your Magic Remote isn't responding, it most likely lost its Bluetooth signal. [1] To check:
    • Press and hold Home and Back buttons for 5 seconds to deregister the remote.
    • Turn Bluetooth on your smartphone and search for a new device.
    • Press OK on your remote.
    • If the remote isn't showing up, the Bluetooth capability may be damaged. You may need to order a replacement remote .
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4

Reset the remote.

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  1. This process will vary depending on your device. [2]
    • Magic Remote (2021 and later) : Press and hold Home and Settings for 5 seconds. The LED will blink 3 times.
    • Magic Remote (2021 and earlier) : Press and hold Guide for 5 seconds. The LED will blink 3 times. Press the Wheel button to register it again.
    • Magic Remote (no guide button) : Press Home and Back for 5 seconds. The LED will blink 3 times. Press the Wheel button to register it again.
5

Move other devices away.

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  1. If you have routers or other devices too close to your TV, it may interfere with the radio frequency. Try moving these devices a few feet away from your TV, and then try using your remote again.
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6

Restart your TV.

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  1. Wait about 30 seconds after unplugging it. Once it's turned back on, try using your remote again.
7

Order a replacement.

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  1. If all else fails, you can purchase a new remote. You can also try using a different remote, if available.
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