What Does “Received by Line-Haul Office” Mean on AliExpress?

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Track your package and request a refund if it doesn’t arrive on time
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If your AliExpress order has the status “Arrived at Line-haul Office” or “Received by Line-haul Office,” it means your package is at a transportation hub, where it will be sorted and delivered to an air, land, or sea shipping carrier. There, it will be loaded onto a truck or plane that will ship it to your country. This process can take a long time, especially if you live somewhere far away from the seller’s country. If your status continues longer than the estimated delivery time, you can always request a refund. Keep reading to learn more.

Things You Should Know

  • An “Arrived at” or “Received by Line-haul Office” status means your package is being sorted and will be loaded onto a truck or plane to be delivered to your country.
  • If your tracking information is stuck on a “Line-haul Office” status, wait until the estimated delivery time has passed, then contact the seller of the item.
  • If the seller doesn’t respond and you’d like a refund, open a dispute with the seller and select the “full refund” option.
Section 1 of 3:

What does “line-haul office” mean on AliExpress?

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    Once an order has been processed, the seller delivers it to a warehouse for packing and shipping. The package is then delivered to a line-haul office, a transportation hub that sorts packages by location and delivers them to an air, land, or sea carrier that will ship it to your country. [1]
    • This is a completely normal part of the shipping process, especially on AliExpress. [2]
    • You can’t pick up your package from the line-haul office, but these places are designed to securely handle packages, so your item is generally safe there.
      • If your package does get damaged, contact the item’s seller on AliExpress and request a partial or full refund by going to “My Orders > Order Detail > Return/Refund.” [3]
    • Usually your package stops briefly at the line-haul office, but factors like weather, holidays, or customs inspections can extend this time.
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Section 2 of 3:

What to Do If Your Package Is Stuck in the Line-Haul Office Stage

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    AliExpress standard shipping can take between 15 to 45 business days, but actual delivery times vary by the seller and your chosen shipping location. [4] You can check the estimated delivery time by clicking “Track Order” on the order list page. The delivery time will be on the top left. [5]
    • If you choose premium shipping, most items will be delivered between 7 to 15 days. [6]
    • You don’t need to contact AliExpress or the shipping carrier when your package gets to the line-haul office. However, if it takes an unusually long time, you can reach out to the seller.
    • Your package might go to multiple line-haul offices—this might be because of normal logistical reasons like package volume, available routes, or customs inspections.
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    The seller might be able to give you more information about the delivery or offer to resend the package to you. To contact them , go to the product’s page or the seller’s page and select “Contact Seller” or the speech balloon at the bottom. [7]
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    Open a dispute if your package hasn’t arrived and you’d like a refund. You can open a dispute 10 days after the seller ships your package, but it’s best to wait until after you’ve already contacted the seller and the estimated delivery time has passed. [8] Click the “full refund” option. After you submit your order information, the seller has 5 days to reply. [9]
    • If the seller has shipped your package and you haven’t received your order, try to get in touch with the seller before opening a dispute and applying for a refund. [10]
    • If the seller agrees with your request, you’ll receive your refund in 3 to 20 business days. [11]
    • You can open a dispute up to 15 days after the estimated delivery date. [12]
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Section 3 of 3:

How to Track a Package on AliExpress

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    You can check the status of your package under “My Orders” on the AliExpress page. Select “Track Order” on the relevant order. [13] Once the package is shipped, click “Click here to view more” under “Track Order” to track the shipping. [14]
    • “Awaiting Shipment” means that the order has not been shipped yet. “Awaiting Delivery” means the seller has shipped the order and you can check the tracking status. [15]
    • The tracking status shows the package shipping from its country of origin through customs into your country.

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      References

      1. ↑ https://www.shippingcafe.com/articles/linehaul-meaning/
      2. ↑ https://www.shippingcafe.com/articles/linehaul-meaning/
      3. ↑ https://www.aliexpress.com/p/buyerprotection/index.html
      4. ↑ https://www.thecoldwire.com/how-long-does-aliexpress-take-to-ship/
      5. ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107698&language=en_US&m_station=ByrCmn&questionId=1061036695
      6. ↑ https://www.thecoldwire.com/how-long-does-aliexpress-take-to-ship/
      7. ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107692&language=en_US&m_station=ByrCmn&questionId=1061037179
      8. ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107699&language=en_US&m_station=ByrCmn&questionId=1061037066
      9. ↑ https://customerservice.aliexpress.com/knowledgeDetail?spm=a1zb9.8233112.0.0.37773a884hK9NI&hcAppId=1248&hcFromCode=Xn2Tk1tb7&knowledgeId=7300eacc0edc4279b12bbddcad2ac951
      1. ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107696&language=en_US&m_station=ByrCmn&questionId=1061036211
      2. ↑ https://customerservice.aliexpress.com/knowledgeDetail?spm=a1zb9.8233112.0.0.37773a884hK9NI&hcAppId=1248&hcFromCode=Xn2Tk1tb7&knowledgeId=7300eacc0edc4279b12bbddcad2ac951
      3. ↑ https://so.aliexpress.com/s/ByrCmn/knowledge?categoryId=1000107699&language=en_US&m_station=ByrCmn&questionId=1061037066
      4. ↑ https://customerservice.aliexpress.com/knowledgeDetail?categoryId=21039537&hcAppId=1248&hcFromCode=Xn2Tk1tb7&hcSessionId=26-1248-48176d35-68bf-43eb-b639-23ac57453d7b&knowledgeId=337&spm=service_hall.24300488.searchresult.337
      5. ↑ https://customerservice.aliexpress.com/knowledgeDetail?categoryId=21038567&hcAppId=1248&hcFromCode=Xn2Tk1tb7&hcSessionId=26-1248-48176d35-68bf-43eb-b639-23ac57453d7b&knowledgeId=532&spm=service_hall.24300488.searchresult.532
      6. ↑ https://customerservice.aliexpress.com/knowledgeDetail?categoryId=21038567&hcAppId=1248&hcFromCode=Xn2Tk1tb7&hcSessionId=26-1248-48176d35-68bf-43eb-b639-23ac57453d7b&knowledgeId=532&spm=service_hall.24300488.searchresult.532

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