How to Program an AT&T U-verse Remote Control

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Generally, AT&T technicians will program universal remotes for you. If you get a new device, or feel like programming your remote yourself, there are several ways to get the remote set up. Follow this guide to learn how.

Method 1
Method 1 of 4:

Using the TV Tool

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    This method will be using a built-in program in your cable box to help setup the remote. Press the Menu button, and then select Help. In the Help menu, select Remote Control Setup.
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    There will be several options available. Scroll through them until you find the remote that matches yours. Tips and pictures will be displayed to help you figure out which remote you are using.
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    This will pull up a list of compatible devices. Browse for the device that you want to connect, and then follow the onscreen instructions.
    • Instructions will vary from device to device.
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Method 2
Method 2 of 4:

Using Auto Code Search

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    This can be a TV, DVD player, or other auxiliary devices. Point the remote towards that device.
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    The Mode button is one of multiple buttons at the top of the remote. Hold the appropriate Mode button for the device you want to program.
    • For example, if you are programming a TV, press and hold the TV button and Enter for one second, and then release.
    • If you are programming a DVD player, press and hold the DVD button and Enter for one second, and then release.
    • If you are programming an auxiliary device, press and hold the AUX and Enter buttons for one second, and then release.
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    All of the Mode buttons should flash twice when you release. This indicates that you are in Programming Mode.
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    Pause briefly between each button press. Repeat until the device you are programming turns off. Press the Power button to turn the device back on.
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    Once you power the device back on, make sure that the Volume and Mute functions work properly. If the buttons are not working, resume pressing the SCAN\FF button until they function.
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    The Mode that you are programming will display a single long flash to confirm that the programming was saved.
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Method 3
Method 3 of 4:

Programming the Remote Manually

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    Note that only certain devices will work with the remote––look in your user manual to be sure that yours is included.
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    You can browse the list of all supported devices and there codes here .
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    It will either be TV, DVD, or AUX. Then, hold down the OK key at the same time. Hold both keys for one second, then release. The four Mode keys will flash to indicate that you have entered programming mode.
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    If you have entered the correct code, the Mode key will flash once for a sustained period. If the wrong code was entered, your Mode key will flash 8 times, and you will need to restart the process from Step 1. If this happens, try entering your code again. Keep in mind that you'll have to start over if the device times out.
    • Some manufacturers have multiple codes. If you enter a code and can't get the device to work, try entering the next code on the list.
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    Press the power key one time. The device should turn off. If it does not, try starting again at Step 1.
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Method 4
Method 4 of 4:

Using Your Remote Control Memory

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    Then, point the remote control at the device. If you cannot find your user manual, you can search your remote control's memory for the 4-digit code device code. This is also effective if the desired device isn't listed in the manual.
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    At the same time, hold the OK key. All keys should flash twice.
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    The selected mode key should flash two times.
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    Wait for the device to turn off before you release PLAY. Use the REW key to look through each code backwards one at a time, and the FF key to look through them forwards one at a time. PLAY will resume an auto-search of the codes.
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    The mode key will flash three times.
    • If you cannot find the desired code, press EXIT to return to normal use of the control.
    • Note that the Mode keys will flash red and the remote control will return to normal function if it cannot find a valid code.
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    If it does not work, you may need to repeat the steps.
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Community Q&A

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  • Question
    What do I do if there is no brand name on my universal remote?
    Community Answer
    Just use the "tool" -- it will find the correct code automatically. It's easy and fast and works every time.
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    Not Helpful 1 Helpful 0
  • Question
    What should the TV volume be set on?
    Community Answer
    Keep the volume at 20 to 30, so that your eardrums will be happy and you can still hear the TV.
    Thanks! We're glad this was helpful.
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  • Question
    Sometimes when I hit the channel up or down button, the screen gets enlarged or smaller (similar to a zoom function). How do I reset the screen to normal size? The zoom function does not reset it.
    Community Answer
    This can happen if you watch a Standard Definition (SD) program in a High Definition (HD) TV. Check if the channels with the small screen are non-HD. If that's the case, there's unfortunately nothing you can do about it.
    Thanks! We're glad this was helpful.
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