How to Fix PlayStation 5 HDMI: Image and Audio Output

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Learn how to fix HDMI image and sound issues on PS5 consoles
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Is your PlayStation 5 turning on but you have no display or audio? Issues with your HDMI output can be due to faulty cables, interfering devices, and outdated software. Here's how to troubleshoot your PS5 when the HDMI is not working.

Things You Should Know

  • If your PS5 HDMI is not working, this can be fixed by checking your connections, cables, and software updates.
  • Make sure your HDMI is connected directly into the port. It's recommended to use HDMI 2.1, but older cables may work.
  • Disconnect any other devices connected to your TV or monitor and make sure your output is set to your screen.
Section 1 of 2:

Fixing Image Output

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    It's recommended to use the HDMI 2.1 that came with your console so you can use the high performance features. If you don't have this cable, you can purchase another certified cable or use an older cable.
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    If you have speakers, sound bars, other consoles, or another device connected to your TV or monitor, this may impact your PlayStation 5. Try to disconnect all devices aside from your PS5 and try again.
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    Try to avoid any adapters from your console to your screen and plug the HDMI cable into the screen's port.
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    Dust can collect in the ports of your console and may interfere with your image and audio output. Similar to cleaning a PlayStation 4 , make sure your console is completely turned off and unplugged from all power sources before attempting to clean it.
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    Turn off your screen and PS5 completely, and disconnect all their power cables. Wait about 20 minutes, and then reconnect everything. Turn your screen and PS5 on again.
    • Make sure to fully turn off your device rather than put it in rest mode .
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    If you're able to see some images, you may be able to get into the update screen. [1] Do the following:
    • Go to Settings .
    • Select System .
    • Select System Software .
    • Select System Software Update and Settings .
    • Select Update System Software .
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Section 2 of 2:

Fixing Audio Output

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    If you can see image output but not hear audio, the issue may be with your audio devices. Make sure your screen and/or speakers are unmuted and the volume is raised.
    • If you have Bluetooth devices connected to your screen, disconnect them to use the built-in speakers or a wired device.
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    Your HDMI video may be set correctly, but your audio output may be wrong. [2] To change this, do the following:
    • Go to Settings .
    • Select Sound .
    • Select Audio Output .
    • Select Output Device .
    • Select your screen or connected speakers.
    • Optional : toggle off Switch Output Device Automatically to prevent accidental switching.
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    If you can see image output but not audio, you may need to update your console's system software. Do the following:
    • Go to Settings .
    • Select System .
    • Select System Software .
    • Select System Software Update and Settings .
    • Select Update System Software .
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    It's recommended to use HDMI 2.1, but an older HDMI may work. Just be sure to have another one on hand in case the issue is a faulty cable.
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      References

      1. ↑ https://www.playstation.com/en-us/support/hardware/ps5/system-software/
      2. ↑ https://www.playstation.com/en-us/support/hardware/ps5-change-audio-output/

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