Q&A for How to Clean Gas Logs

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  • Question
    What causes an exhaust odor from the gas log?
    Michelle Driscoll, MPH
    Founder, Mulberry Maids
    Michelle Driscoll is the Owner of Mulberry Maids, which is based in Fort Collins, Colorado. With five years of experience, her business specializes in cleaning homes and small offices. She holds a Masters in Public Health from the Colorado School of Public Health. Additionally, Mulberry Maids has an A+ rating from the Better Business Bureau.
    Founder, Mulberry Maids
    Expert Answer
    The logs can let out an exhaust odor if they are not in the correct location. Check the owners manual and make sure the logs are sitting in the fireplace as instructed. In addition, it is recommended to run the fireplace for half a day to burn off any oils or remnants that may be in there (be sure to open the windows and ventilate the house when doing this). Often times this will take care of anything you may smell. If you are still having problems, contact a professional to take a look at it.
  • Question
    Do I want to clean the holes where the flames come out, and if so, what do I use for that?
    Community Answer
    Are they plugged up, or dirty looking you can. If not, and your fire burns correctly, and you get a clean flame from each hole, they do not need cleaning. In case they are plugged, try using a pipe cleaner on them.
  • Question
    Do gas logs in fireplaces ever need replacement?
    L.B
    Community Answer
    Yes, but not frequently. Gas logs made of ceramic will usually last longer than ones made of cement. Though the material itself rarely degrades, its appearance may after many years. The more you use your fireplace, the more quickly it will fade. But, most logs should easily last 10 or more years.
  • Question
    What is the best way to get bird droppings off the inside of the fireplace and logs?
    Community Answer
    Try a tooth brush and some toilet cleaner, then wipe dry with clean soft rag. Next put a screen, with about 1/2 inch holes, over the top of your chimney to keep the birds and other creatures out.
  • Question
    What causes soot to spread above the fireplace and onto the ceiling?
    Community Answer
    Improper ventilation allowing soot and fumes to escape the chimney. You need a good "draw" up the chimney to remove all of the undesirable elements from your room. If you have an unvented gas log type fireplace it will be difficult to clear up the odor and soot.
  • Question
    My manual is missing. How do I know how to stack logs correctly? The carbon does not come off with either a brush or a rag.
    Community Answer
    I had the same issues. I stacked the logs so that it looked about the same as before. The most important thing is to have space between the logs for the flames to go through. Also, I cleaned my logs outside using a hose with a sprayer attachment. It’s fast and there’s no need to scrub or rub the logs. I wouldn’t use my vacuum because I didn’t want fine soot particles blowing out of the exhaust and into my living room. I also didn’t want to ruin my vacuum. Tip: Wear latex gloves when doing this chore. Soot is a mess and is hard to get off your hands and nails.
  • Question
    I have glass doors on my fireplace, but when I close them the flame goes out. The last time I closed them, the pilot went out too. Why would this happen?
    Community Answer
    This means you have no fresh air damper or the damper is closed or clogged. Check along the inside of the glass doors for the damper lever. It may be hidden behind the screen; it looks like a small rod/lever, smaller than the diameter of a pencil. It moves up/down. Moving the lever up usually opens the damper.
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